Ambassador Cruise Line is a brand-new cruise line and is the first new British cruise line to be launched since 2010.

Kaluza is the leading real-time SaaS platform accelerating the shift to a zero carbon world. From revolutionising billing to smart electric vehicle charging, Kaluza’s technology is empowering some of the biggest energy retailers to better serve millions of customers.

TUI Group is the world's number one and largest tourism company that owns travel agencies, hotels, airlines, cruise ships and retail stores. Current responsibilities include:- Collaborating with cross functional teams to deliver new capabilities on Front and Back end applications (Web, Mobile, Email and Cloud)- Working closely with the key business stakeholders, external partners and all groups within the organisation to implement, evolve, support and own the cruise software and system components to appropriate quality standards- Managing project and development plans for multiple workstreams and provide key updates to Cruise Board, Project Team and Business Sponsors- Resource planning and assignment of TUI permanent and contract and supplier resources- Negotiating and re-negotiating contracts with suppliers, through TUI commercial teams, to ensure contracts are structured to support high-quality, cost effective delivery, in line with the way the chosen delivery methodology requires- Leading meetings with delivery teams and effectively manage expectations of technology and business stakeholders- Translating features into user stories within the backlog while managing, ranking, and prioritising to reflect stakeholder’s requirements- Created the Marella Cruise Control vision, roadmap, and backlog - product currently driving £13m revenue per year- Currently responsible for the delivery of the technology work-stream for COVID-19 Return to Service which covers Web, App and Onboard HardwareKey Achievement- Managed the end to end delivery of a new pre-booked dining capability on Marella Cruise Control

- Owned Cruise system integration architecture and proposed solutions to project teams- Delivered the implementation of JIRA across all Cruise projects and suppliers for development management improving delivery timescales and development visibility- Created and owned delivery of Cruise Property Management System development backlog across 6 ships and 2 suppliers- Designed and implemented a new system development and support process for both on and off shore teams- Responsible for the onboard rollout of the new Shore Excursion booking platform and associated processes and system integrationKey Achievement- Supported the delivery of 2 new Cruise Ship launches (Marella Explorer and Explorer 2) and implemented 5 projects over a 6 week timeline including - Digital Signage and Locational Services

Rotational Scheme where I experienced various functions within Technology. - Service Delivery - Service Support Analyst: Reviewed and launched the Service Management processes (incident, problem, change management, IT Escalations and Major Incident)- Architecture - Architecture Analyst: Initial data cleansing and gathering for the population of Lean IX (Enterprise Architecture tool)- Overseas Representative - In charge of 1 hotel with over 600 TUI Guests.- Project Management - Airline Project Executive: Worked on an Airline Change program to consolidate UK and Nordic AirlinesKey Achievement- Delivered the consolidation of the safety and compliance reporting application across both the UK and Nordic airlines. Project Launched successfully to over 600 Nordic cabin crew, pilots, engineers and back office support functions.

Worcester Bosch is a United Kingdom based heating and hot water products manufacturer and is a brand of Bosch Thermotechnology Ltd.- Management and prioritisation of Incidents against SLA's using Remedy.- Monthly reporting on high priority incidents and closure rates.- Rolled out training sessions for all new and existing employees to reduce the amount of tickets being raised.I also contributed to global projects including:- IT Fleet Management - Responsible for Replacing all old devices within the company with newer and lease managed devices. Ensured all data and applications were restored on the new devices to prevent any impact to the operation.- Next Generation Workplace project - Responsible for testing new software and feeding back bugs/issues to central teams. Supported the creation of training documentation in preparation for the roll-out.