Ryan Sing Email & Phone Number

Joliet, IL, US

Hillside, Illinois, United States

Design, install, and support GoTo Connect, VOIP based phone system.Manage vendor relationships for support and new project ramp-up.Configure Meraki routers and access points. Mobile Device Management – CISCO MERAKI Terminate, punch down, and test Cat6 cabling.Security Analyst: DUO – multi-factor authentication administration and support Verkada – physical.

Bolingbrook Il

• Leading a team of exempt Area Managers with a focus on inventory, operations, and clerical staff of hourly team members. Develop and maintain relationships with 3rd party carriers and vendors to support home delivery.
• Warehouse Management
• Operations Management
• Distribution Management
• Inventory Management
• Fleet/Transportation

• Directly lead a team of 5 field managers that oversee 125 field employees who fulfill solutions for Geek Squad home theater installation and in-home repair services.
• Responsible for the execution of all services strategies at the market level in partnership with and in support of retail stores.
• Support 45 retail locations in partnership with district support staff.
• Responsible for the customer experience through technically trained field employees.
• Increase operational efficiency at the market level led by field managers and executed by field agents.
• Positive P&L variance through labor, fleet, asset, and expense management.

Greater Chicago Area

• Directly manage the Geek Squad for Business Agent and the fulfillment of Geek Squad for Business solutions; including remote and on-site fulfillment of IT services in support of the SMB customer.
• Execution of all Geek Squad branded SMB services strategies at a market level; implementation and support, targeted sales, fulfillment, and service strategies designed to deliver customer satisfaction and profitability.

• Manage remote workforce responsible for fulfilling $2 Million of labor sales yearly.
• Directly responsible for 25 employees with various roles and titles.
• Support 10 retail locations through store management and employees in selling services/labor.

Bachelor Of Arts, Business And Technology

Associate Of Applied Science, Cis, Network Specialist