Ryan Sing Email & Phone Number

Joliet, Il, Us

Hillside, Illinois, United States

Design, install, and support GoTo Connect, VOIP based phone system.Manage vendor relationships for support and new project ramp-up.Configure Meraki routers and access points. Mobile Device Management – CISCO MERAKI Terminate, punch down, and test Cat6 cabling.Security Analyst: DUO – multi-factor authentication administration and support Verkada – physical security project lead; Access, alarm, and cameras. Mimecast – email management support. KnowBe4 – training campaigns for all end users based on current security concerns.Verkada Security Project Management:Denton, TX and Denver, CO – 150K Sq. Ft. distribution centers that require all low voltage and appropriate line voltage for power and communications. Camera, sensor, and alarm placement with Verkada vendor. Infrastructure planning and procurement with internal IT operations team.

Bolingbrook Il

Leading a team of exempt Area Managers with a focus on inventory, operations, and clerical staff of hourly team members. Develop and maintain relationships with 3rd party carriers and vendors to support home delivery and appliance installations. Specific improvements made in the employee experience, shrink, inventory accuracy, and standard operating procedures. • Warehouse Management • Operations Management • Distribution Management • Inventory Management • Fleet/Transportation • Logistics

• Directly lead a team of 5 field managers that oversee 125 field employees who fulfill solutions for Geek Squad home theater installation and in-home repair services. • Responsible for the execution of all services strategies at the market level in partnership with and in support of retail stores. • Support 45 retail locations in partnership with district support staff. • Responsible for the customer experience through technically trained field employees. • Increase operational efficiency at the market level led by field managers and executed by field agents.• Positive P&L variance through labor, fleet, asset, and expense management.

Greater Chicago Area

• Directly manage the Geek Squad for Business Agent and the fulfillment of Geek Squad for Business solutions; including remote and on-site fulfillment of IT services in support of the SMB customer. • Execution of all Geek Squad branded SMB services strategies at a market level; implementation and support, targeted sales, fulfillment, and service strategies designed to deliver customer satisfaction and profitability.

• Manage remote workforce responsible for fulfilling $2 Million of labor sales yearly. • Directly responsible for 25 employees with various roles and titles. • Support 10 retail locations through store management and employees in selling services/labor.

Bachelor Of Arts, Business And Technology

Associate Of Applied Science, Cis, Network Specialist