Assist with the development, implementation, and maintenance of various digital applications, including the creation of division-wide procedures for updating digital content to improve administrative efficiency.Project highlights and responsibilities include:-Design, implement, and maintain a Wordpress intranet and internal communications platform.-Consult for design and development of a new divisional Wordpress theme and multisite network.-Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.-Identify problems uncovered by testing and client feedback, and correct problems or refer problems to appropriate personnel for correction.-Develop training materials and procedures, and train users in the proper use of software tools.-Develop graphics and layouts for company logos and websites.

Built, edited, and scheduled mass emails such as invitations and newsletters based on analysis of tracked metrics (including click-through rates, open rates, email conversion rates).Responsibilities included:-Served 30-40 active email authors with HTML and CSS revisions to their email drafts, planning and scheduling campaigns, and design consulting.-Held monthly training sessions for new and experienced users on email platform basics and marketing/implementation best practices.-Participate in online forums or conferences to stay abreast of email marketing trends, techniques, or security threats.

-Assisted clients of various sizes (between 20 and 1000 users) via phone and email over a wide scope of software troubleshooting and configuration ranging from end user Microsoft Office, QuickBooks, and AVG suite, to Windows Server, Active Directory, and Group Policy management.-Provided LAN/WAN network support via the Meraki platform.-Answered user inquiries regarding computer software or hardware operation to resolve problems.-Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Built and maintained 50 video editing systems to supervisor specs concurrently per year, including hardware and software.-Provided remote support to high-profile clients and answered user inquiries regarding computer software or hardware operation to resolve problems.-Designed layouts of audio and video equipment, and performed upgrades and maintenance.-Inventory control, invoiced, inspected equipment and read order sheets to prepare for delivery to users.

-Gave exemplary customer service in person and on the phone-Troubleshot customer RC cars, boats, planes, etc. and implementing repairs-Troubleshot point of sales system, clearing cached receipt data, creating purchase orders-Maintained store order and presentation

-Responsible for cashiering and customer service.-Cash handling, credit cards, protection plans, etc.