Ryan Slayton Email & Phone Number

Norwalk, Connecticut, Us

I am a results-oriented Senior Technical Solutions Consultant that has transitioned from First Consulting, Inc. to Xerox Corp. I have expertise in Digital Services within Operations - Global Offering Solutions. With a proven track record of successfully delivering complex technical solutions to clients, I am dedicated to driving business growth and optimizing operational efficiency through innovative strategies.Experience:Collaborate with cross-functional teams to design and implement customized digital service solutions for global clients, aligning with their strategic goals and objectives.Lead technical discussions and provide expert advice to clients on solution architecture, integration, and deployment.Conduct comprehensive needs assessments and develop tailored proposals and statements of work to meet client requirements.Manage end-to-end project delivery, ensuring timely completion, budget adherence, and customer satisfaction.Foster strong client relationships, serving as a trusted advisor and continuously identifying opportunities for upselling and cross-selling Xerox products and services.Skills: - Digital Services Consulting - Solution Architecture - Project Management - Business Analysis - Client Relationship Management - Technical Presentations - Proposal Development - Cross-functional Collaboration - Team Leadership

Us

Senior Technical Project Manager supporting Xerox Corporation’s national and international customers with their software projects and solutions.◆ Manage multiple concurrent software solutions projects in varying stages from BRD through post implementation.◆ Install, configure and support software ECM customers worldwide using agile methodologies.◆ Plan, design and enhance solutions making recommendations for process improvement activities to ensure best practices are leveraged.◆ Collaborate with Solution Architects to design and document new and existing solutions.◆ Diagnose, track, and manage quality issues from inception to resolution.◆ Identify solution modifications which offer quality improvement for the customer.◆ Perform regular monitoring on multiple solutions to ensure optimal solution performance was achieved and reported exceptions to ensure issues are addressed in a timely manner.◆ Lead functional and UAT testing documenting changes, integrations and/or other enhancements identified for the solution design.◆ Lead solution upgrades/updates in coordination with customers and other project team members.

Dublin, Oh, Us

At Cardio Partners (A Sarnova Company), I spearheaded a high-performing team of operations associates and CRM development professionals. I had the opportunity to guide operational culture and activities, strategizing initiatives, preparing and leading action plans, completing audits, identifying trends, measuring progress, and ensuring quality customer service. I facilitated meetings to communicate policies, update project statuses, and resolve issues, as well as oversaw budget management and forecasting, preparing operating plans and budgets, scheduling expenses, analyzing variances, and tracking resource management. A few of my accomplishments include:◆ Played a key role rebuilding an acquired business and building a new team, ensuring smooth integration into current the organization.◆ I partnered with the Operations Director and management team to develop effective processes and implement systems to improve efficiency and productivity.◆ I piloted team scaling and development, overseeing recruiting, hiring, and on-boarding, as well as communicating job expectations, providing training, and delivering required disciplinary plans.◆ I drove performance improvement across the team, establishing aggressive but attainable goals, measuring KPIs, providing coaching and informative feedback, and motivating with a culture of accountability and staff development opportunities.◆ Analyzed inventory data and usage, collaborating with the Inventory Manager to ensure accurate purchasing and data management.

Dublin, Ohio, Us

In this position, I drove complex projects across multiple departments, utilizing agile methodology and leveraging technology to design workflow improvements to streamline processes and optimize efficiency. I liaised across the organization to acquire project requirements and define scope, deliverables, timelines, and budget estimates, developing comprehensive project plans, milestones, and objectives. I also partnered with diverse stakeholders, directing workflow, scheduling activities, allocating resources, and prioritizing assignments. I created project documentation, tracked progress, and reported project status, variances, and issue resolutions, and ensured project completion and delivery within scope, timeline, and budget, meeting organizational objectives and exceeding client expectations. Some of my achievements include: ◆ I led CRM database management, overseeing reporting, integration of third-party tools, and deployment of enhancements.◆ I also directed a system administration project, leading upgrades and maintenance of enterprise-wide data architecture, as well as project developing database objects and structures for data storage, retrieval and reporting.◆ Collaborated with IT staff, assisting with completion of data conversions, upgrades, and testing for Microsoft Dynamics GP system projects.◆ Served as MS SharePoint Administrator and drove development and maintenance of organizational Business Portal.◆ I was able to streamline workflow development and document imaging as OnBase Certified System Administrator, as well as employing current technologies including MS SQL Reporting Services (SRS) and Crystal Reports to implement innovative solutions.

New York, Ny, Us

At Infor, I provided customer support and assisted QA operations for ERP and CRM application software at a manufacturing software development organization, gaining skills and proficiency in Financial and Systems Administration discipline. I led defect management, logging bugs, resolving application issues, and coordinating development priorities. I also drove product road mapping, tracking customer incidents, building reporting engines to support informed release management, and identifying key features to enhance user experience. A few of my accomplishments include:◆ Identified value-add feature enhancement opportunities through completing detailed reviews of customer processes.◆ I proposed new functionality based on customer needs and supported development teams with QA test execution, confirming timely delivery of quality software solutions.◆ I was promoted through roles of increased scope and accountability, moving from Senior Credit Analyst to Senior Lead Management Analyst before assuming position as Product Support Consultant.