Ryan Smith Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Support creation, revision, implementation and enforcement of company-wide technology SOP guidelines• Design and administration of Solarwinds Helpdesk ticketing system; create form process, document solutions and define guidelines that direct workflow and adhere to SOP• Analyze and implement FISMA, 21 CFR, GDPR and HIPPA compliance guidelines• Administration of AD, hybrid AD, and Azure AD multi-tenant environment• Oversee and manage Teams/Sharepoint/O365 cloud environment and strategy for data sanity and accessibility• Prioritize, triage and address incoming support requests; identify infrastructure and compliance issues; implement or advise on strategies to address enterprise-wide system issues• Manage and deploy all company-wide software and hardware for remote offices, remote workers and international sites• Determine needs and structure systems to support varying sponsor, study and clinical research requirements

Delray Beach, Fl

• Oversee and manage day-to-day operations for more than 200 endpoints and support of over 700 users• Serve as main point of contact for all day-to-day technology needs and issue resolution across five business sites• System and network administration for all business locations, including site-to-site VPN, local and VPN-serviced VoIP, load balancing and failover redundancy for business-critical local and cloud-based applications• Create, communicate and enforce company-wide IT and Business Security Principles and Policies• Design and maintain Disaster Recovery plan, physical and virtual security directives, breach forensics and response, as well as acceptable use and compliance standards• Directly oversee and liaise with all vendors and support contracts; manage company-wide licenses• Write and maintain documentation of network and security architecture• Project lead for new architecture to meet evolving and future business needs–from conception to implementation–for the following projects: • Full scale $120,000 datacenter and networking infrastructure replacement, including implementation of backup and off-site replication• Complete $150,000 infrastructure upgrade for resort-wide WiFi system and hotel TV entertainment system • I¬mplementation of PCI-compliant EMV for PMS/POS

• Lead technician in team-oriented Helpdesk servicing 2,000 employees within the hotel and across six remote sites• Responsible for prioritizing incoming support requests, identifying problem root causes and implementing strategies to address enterprise-wise system issues before they occur• Install, upgrade and maintain servers, endpoints and Cisco networking appliances• Interface and liaise with third-parties, users and vendor support to ensure current and future system uptime• Create, update and maintain departmental documentation outlining current system configuration for both technical and end user consumption; educate, advise and troubleshoot for both technical and end-user team members• Identify and communicate dependencies, single points of failure and potential system problems• Recommend and implement enterprise-wide enhancements to maintain technological edge

Bachelor Of Science (Bs), Information Technology

Education record