Ryan Smith Email & Phone Number

Specialize in design development, testing, implementation support, training, and quality assurance of Clinical Information Systems (CIS) throughout the enterprise.

Olathe, Kansas, United States

• Built and maintained effective relationships between Physicians, APPs, and ancillary staff. • Streamlined work processes, contributing to improved patient safety and outcomes through the implementation of best practices and reliable systems.• Implemented comprehensive on-boarding processes for physicians, facilitating efficient on-boarding and ongoing education to enhance EMR proficiency.• Acted as a primary contact for clinical systems, resolving issues promptly, conducting rigorous testing, and providing follow-up support.• Used in-depth knowledge of Millennium build, including configuration of mPAGE, autotext, and orders to enhance system efficiency.• Demonstrated ability to apply technical expertise to user workflows, optimizing the benefits of clinical applications.• Extensive experience with electronic medical record (EMR) systems, including PowerChart, FirstNet, and Dragon Medical One.

• Lead and manage project resources, financials, and scope for multimillion-dollar healthcare IT contracts• Establish and review KPIs, financial metrics, and value metrics to ensure healthy delivery of projects• Direct and support teams of associates (100+) responsible for client project deliverables• Collaborate with executives and directors to establish and execute project objectives• Create and maintain scope of work and project plans based on contractual commitments to ensure on-time and on-budget delivery• Manage project risks and escalations to safeguard health of projects• Manage project milestones and review regularly with both the internal and external project teams• Work with Jira, ProjectPlan, VersionOne, and other project management tools

• Provide one-on-one support to client end-users for successful adoption and understanding of Cerner’s solutions• Identify and route process, workflow and technical questions to appropriate project team members or content owners• Facilitate bi-directional communication between end users and the project team to promote knowledge sharing and issue resolution• Provide feedback on system adoption and utilization to appropriate stakeholders• Guide end users through system interdependencies across solutions, roles, and venues• Cultivate client relationships to advocate and obtain stakeholder buy-in for behavior change• Recommend workflow and process improvement opportunities to project leadership• Identify coaching sales opportunities

Springfield, Missouri

• Work in a high volume, heavy workload environment for CoxHealth Home Support-Durable Medical Equipment company (DME) • Build and maintain relationships with physicians and referral sources in Cox Health’s referral network• Coordinate with leadership regarding communication policies and strategies• Facilitate communication between care coordinators, physicians, and patients• Use Cerner, Centricity, and AllScripts (EMR) to obtain documentation for insurance coverage• Maintain knowledge of Medicare, Medicaid, and third party reimbursement guidelines• Use CPR+(EMR) to document patient demographic and insurance criteria• Utilize ICD-10 coding for billing and insurance claims

Springfield, Missouri

• Train students, faculty, and staff at Missouri State University in American Red Cross (ARC) CPR and Lifeguarding techniques. 200-500 participants yearly. • Plan, Organize, and lead training sessions to ARC standards• Create lesson plans and train associate instructors on proper instructing methods• Help with planning and scheduling of instructors and class availability

Springfield, Missouri

• Assist with creation and design of marketing material for pool events and activities• Perform training for lifeguarding, CPR, and first aid for all employees• Lead and create curriculum for bi-weekly staff in-services and trainings• Ensure the safety of all patrons and staff within the Foster Recreation Center by minimizing or eliminating hazardous situations• Respond to all emergency situations calmly and professionally • Educate and inform patrons of the rules and regulations of the pool as necessary

Shawnee, Ks

• Maintain high standard of customer satisfaction and respond professionally to all situations• Perform bi-seasonal employee evaluations on all pool personnel (100+)• Perform training and updating of all pool personnel in proper water rescue, CPR techniques, and proper operations and maintenance of pool equipment• Conducted and recorded all in-service trainings twice each week throughout the pool season• Counted down tills and recorded daily monetary transactions ($5,000 daily)• Documented, unloaded, and organized shipments weekly

Shawnee, Ks

• Coach and supervise swim techniques and skills for ages 5-18 (150 swimmers)• Use Excel and Word to develop swim meet entries and heat sheets • Work with assistant coaches to create challenging workouts for swimmers • Respond promptly to parents’ questions, comments, and complaints via email, phone, or in-person

Masters Certificate, Health Care Administration/Management

Bachelor Of Science (B.S.), Health Communication

Activities and Societies: Head Lifeguard at the FRC. CPR InstructorMinor in Management- Classes include accounting, statistics.