• Full-time work completed during the summer of 2024• Supporting ITS services on-campus and remote computer labs • Providing technical support for Carleton students, staff, and faculty • On-call service for after hour issues requiring immediate escalation and remediation

• Assisted lab professor with lab instruction• Graded lab assignments and notebooks of students

• Effective daily customer interaction when conducting sales and service• Cleaning and building of bikes donated by the community for sale• Evaluation and thorough servicing of customer bikes • Consolidation of usable bike parts• Seasonal employment during school breaks

• Supported and maintained 3M Microsoft SQL servers for clientele worldwide• Constructed automated communications with database reports • Reduced technical debt with the deletion of 4000+ obsolete databases through 1000+ change requests

• Completed an intensive 160-hour workforce training program• Developed skills in troubleshooting, desktop support, reimaging, Office 365, networking, cybersecurity during 80-hours of IT essentials training• Gained experience in business etiquette, public speaking, teamwork, email communication, and workplace culture through 80-hours of professional skills training