Ryan Sosa Email & Phone Number

Santa Monica, California, United States

• Maintained and monitored all live streaming broadcasts during 12-hour overnight shifts.• Collaborated with various Content, Broadcast, and Network Operations team members via Slack, Outlook, and Zoom as preferred forms of communications software• Utilized monitoring tools to identify live stream issues, mitigate the effect on viewers by failing over to alternate feeds, escalates incidents to proper teams for resolution and root cause analysis• Shared daily reports with management and team members, including information regarding completed tasks, upcoming events, newly scheduled maintenances, and issues encountered.

El Segundo, California

• Utilized Administrative rights to create & maintain Microsoft Outlook, RingCentral VoIP , & TeamViewer accounts for on/offboarded employees• Regularly performs procedural troubleshooting steps to provide in-office/remote desktop support for various hardware & software issues• Processes the contents of numerous emails per day and forwards requests to the corresponding team members for proper handling of insurance claims information & files contained• Maintains various audits, reconciling information across various Excel workbooks and the company platform in order to ensure all claims are accounted for through various steps of the handling process

Santa Monica, California

• Identified trends in stream latency and compared them against our competitor digital multichannel programing distributors. This determined managements next focus of improvement for the company’s live stream services. Once the area of improvement was identified the development team worked with external partners to reduce TS segment durations. This change helped reduce channel latency by 25% (approximately 80 seconds to 60 seconds).• Developed a training guide for broadcast operations; as well as created and maintained information in a knowledge base that is used to supplement training for newly onboarded recruits which streamlined their time to productivity• Developed skills with various stream monitoring tools such as Tektronix & Grafana for monitoring inbound stream data, Tag for monitoring front end user channel experiences, and Conviva for data analytics of VPF rates on ended plays as well as for collecting metrics on concurrent viewers.• Facilitates daily team meetings in order to discuss ongoing Service Now tickets, ongoing changes and projects of pertinence to Hulu’s live streaming services.

Los Angeles, California

• Participated in professional group training in preparation of optimal work performance within corporate and tech environments• Completed courses and received certificates for Internet Technologies such as Hardware, Systems Software, Networking, Security, and Linux

Los Angeles, California

Associate Of Science - As, Computer Information Systems

Certificate: Full Time Dean’s Honor List • Enrolled in various programming, scripting, and web development courses, which provided.

Information Technology

Certificate: President's Honors • Enlisted on President’s Honors List for achieving a consistent GPA minimum of 3.5 for three full time.