Ryan Speak Email & Phone Number

Gold Coast, Qld, Au

Bella Vista, Nsw, Au

Bella Vista, Nsw, Au

Bella Vista, Nsw, Au

- Responsible for preparing and providing technology risk updates to the Board Audit and Risk committee- Developed and embedded a continuous control monitoring dashboard to provide visibility of key technology risk metrics across the Group- Performed a leadership role in the adoption of agile across the Cyber Security function

Bella Vista, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Maintained the delivery of quality infrastructure and application services supporting over 4,000 staff globally within the Banking & Financial Services and Corporate Asset & Finance businesses at Macquarie. Championed core ITIL processes in a fast-paced, high pressure environment to ensure overall value of infrastructure services to the business. Negotiation and influence across business and technology teams in support of services being delivered. Chaired business-wide Change Advisory Board to review and ensure the success of high impact changes. Also maintained the forward schedule of change and reviewed over 600 changes per week. Directed business continuity testing exercises to ensure ongoing resiliency and compliance. Provided Executive stakeholder communication and business impact assessment during major incidents. Facilitated KF CauseWise structured thinking sessions to achieve root cause results for difficult or complex problems. Actively assessed all areas of IT operations against risk, regulation and compliance. Developed strong relationships with individuals and teams globally at all levels to pre-empt service issues and drive continuous improvement to processes and technology. Acted as a point of escalation 24 hours a day for infrastructure and application service outages, business knowledge, change approvals and extensions. Managed a team of Service Delivery professionals to drive quality delivery of infrastructure and application services to support the Business. Conducted appraisals and set key objectives. Mentored graduate placement staff, set key objectives and provided ongoing support and encouragement to succeed.

Sydney, Nsw, Au

Maintained the delivery of quality infrastructure services supporting over 3,000 staff within the Banking & Financial Services business at Macquarie.

Armonk, New York, Ny, Us

Working within the Global Technology Services (GTS) Delivery SBU on a short-term contract to deliver service improvements within the Incident, Problem and Change process stream for a major Australian financial institution. As of July 2009, this project was formally completed and I am currently providing project consultancy on an Australia-wide process improvement and waste reduction project aligning to the Six Sigma LEAN principals and Continuous Improvement initiatives within the Problem Management space. - Managed multiple simultaneous complex projects, continuously striving to maintain strict adherence to time and budget constraints.- Effective stakeholder management and communication, primary client interface to manage expectations and escalations.- Conducted regular project appraisals and provided weekly dashboard-style progress reports for senior Project Executive audience.- Engaged and directed project resources and virtual teams within Australia and India to complete project deliverables. - Performed process, tool and documentation gap analysis to identify areas of improvement, managed improvements from conception to implementation.- Facilitated process improvement workshops with key stakeholders within the client and IBM.- Developed process and work instruction level documentation for process managers.- Managed Subject Matter Experts through the development of required process documentation.- Composed formal communications for improvement initiatives.

Manchester, Greater Manchester, Gb

Operational and Service management of London Team, supporting 200 staff across two London offices and one in the South-West for a nation-wide UK Law Firm.- Directed daily operations of team, analysed workflow, established priorities, developed standards and set deadlines.- Successfully managed a one-person team providing quality 2nd-level desktop support to all London staff.- Hired, trained and supervised staff, and participated in staffing decisions. Conducted annual performance appraisals.- Planned, coordinated and implemented special projects, such as server installations and upgrades, infrastructure (VoIP, Blackberry) and software (Citrix, VisualFiles) rollouts nation-wide.- Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.- Managed technical Infrastructure operation and development for the two London-based Data Centres.- Supported technologies such as Citrix MetaFrame 4, VMWare virtualisation, VisualAudit, DELL OpenManage, Sophos anti-virus, document management, time-recording and voice-recording systems.Held dual duties as the IT Problem Manager and Service Level Manager. In addition to the above duties I was also responsible for the:- Development and ongoing management of related processes.- In-depth analysis to determine root cause of Problems and implementation of permanent corrective actions to prevent recurrence.- Trending analysis of historical Incident and Problem data.- Creation and ownership of the IT Service Catalogue.- Creation and negotiation of draft Service Level Agreements and Operational Level Agreements.- Measuring and reporting on service levels.- Management and negotiation of Underpinning Contract for Printer and Server maintenance.

London, Gb

Contributed to company success through the operational management of the ITIL compliant Hardware Support team for a UK-wide financial services firm with over 3000 staff. Support and maintenance of various laptops and desktop systems, specialising in Dell and IBM.- Supervised a team of five technical engineers, scheduled work hours, resolved conflicts, conducted annual appraisals.- Purchased and maintained hardware stock, managed effective inventory control to adequately support the needs of a consistently expanding firm.- Wrote, designed and produced the ITIL compliant procedures for the team.- Managed and maintained configuration items and their relationships within the configuration management database.- Provided project support on equipment lease returns and hardware rollouts.- Coordinated and assisted on special projects, such as IT's involvement in the annual Graduate Intake Program, regular lease returns and desktop refresh of 100+ assets, firm-wide Blackberry rollout, and IT support for company acquisitions.- Efficiently performed quality troubleshooting and problem diagnosis on, installed, upgraded, configured, and repaired computer systems, printers, mobile technologies, peripherals, cabling and network system components.- Support and maintenance of telephony systems - Mitel and Teleware.- Referred major hardware and software problems and defective products to vendors and technicians for service.- Assisted 1st and 2nd line support teams when required, supporting Win2K, Notes, and various financial accounting packages.

Master'S Degree, Business And Information Technology

Bachelor Computer Science, Networking