Ryan Peterson Email & Phone Number

Thornhill, Ontario

Division Manager acquiring progressive responsibilities, including oversight of 4 business lines with combined budgets >$2M; member of 4 executive task forces (Approved Automotive Repair Services, Automotive Services; EV; Business Development); CAA’s national Automotive Subject Matter Expert. 🛻 Fleet Service Centre → Lead a large-scale modernization project to overhaul an underperforming regional Fleet Service Centre (50 trucks);🛻 Damage Resolution Team → Lead system level change to mitigate risk of damage; oversee tow-related damage investigation and resolution;🛻 Approved Auto Repair Service → Build on the successful revamp of AARS (as Supervisor from 2012-2015), including ongoing program development and partnership with approved providers.🛻 Auto Advice (formerly Consumer & Technical Services) → Oversee CAA’s Auto Advice Team, an advice-only channel for CAA Members to obtain information related to any aspect of vehicle ownership.

Thornhill

Supervised 2 business lines: 🛻 Approved Auto Repair Service → Overhauled the underperforming affiliate program to improve the Member experience by developing KPIs, analyzing performance, establishing service standards, and monitoring compliance. 🛻 Auto Advice (formerly Consumer & Technical Services) → Led the team providing advice to Members; selected to write the quarterly “Shop Talk” column for the CAA South Central Ontario Magazine, distributed to over 2M Members.

Thornhill

Built renewed relationships with 75+ independent tow-truck operators contracted to CAA, while successfully managing the Eastern Ontario territory (representing over 100,000 service calls annually).

Port Perry

Transformed this dealership by implementing a comprehensive Parts and Service strategy that ensured consistent best practices for customers while reducing dealership overhead costs.