Ryan Strate Email & Phone Number

Denver

Focused mainly on the Denver office. Provide Corporate support end user devices on Windows and Mac platformsResponsible for end-user device deployment and support for all employees of STACKInstalls desktop hardware and software including peripherals and workstation networking equipmentIdentifies and initiates resolutions to client problems and concerns associated with office automation equipment, printers, computer hardware, Audio/Visual, network switches, telephones, and software using effective customer service practicesAssist with the annual technology equipment replacement process for desktop computers, printers, telephone equipment, and softwareCoordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installationsAssist in installations and moves of departments and facilitiesAssist in cable installations by outside contractorsAssist the Network team in maintaining office LAN and WANCommunicate clearly and concisely, both verbally and in writingResolve problem or verify resolution status with outside or contract vendorPerform adds, moves and changes (maintenance and support) on PC equipment including laptops and Smart phones

Denver, Colorado

Duties include:I helped start the business from the beginning. I was responsible for website development, website support, Shopify administration and integrations, software implementation, internal technical support, shipping negotiation, shipping logistics, customer service, product development and photography, online marketing, Google ad campaigns, shop management, inventory management, ensure orders are being fulfilled, packing/shipping products, supervision of other employees, and maintaining a high level of customer satisfaction. Responsible for maintaining the shop, and have done everything but weld as required to get the shop on it's feet. also helped with the tech support for RSG Off-road and designed and implemented the custom drop ship Shopify website.

Greater Edmonton Metropolitan Area

Providing any technology assistance needed...website creation / modification, desktop support to mobility support, or customized training sessions to meet your needs. My TechKnowledgey provides a comfortable experience and speaks in terms anyone can understand. Customer service is one of my top priorities.

Duties for external clients include vlan creation, modifications, switch port provisioning / installs, DHCP and DNS administration. Fiber/copper troubleshooting and network diagnostics. Became primarily responsible for support, maintenance, and expansion of the network at Edmonton Airports which consisted of 170+ communication rooms and 2 data centers.I'm also involved in our own internal technical support and server administration, including Exchange, SharePoint, Active Directory, DNS, DHCP, and network monitoring software.Obtained Brocade Certified Network Engineer certification.

•Primary contact for receiving, prioritizing, documenting and actively resolving end user help requests.•Responsible for annual desktop lifecycle replacement, tracking and performing hardware / software installations or technical support. •Handle repairs/RMA of equipment.•Support boardroom audio/visual equipment and provide training on its use.•Provide network orientations for new staff.• 24 Hour on call support, operating remotely via EVDO and VPN.• Activating / supporting Black Berry devices and experience with Black Berry Enterprise Server. •Testing and evaluating new technologies including connectivity solutions and mobile devices

Computer Engineering (Cnt), Micro Design, Dmac, Industrial Programming, Web Development, Asp And Vb.Net, Sql, C++

Computer Engineering Technology

General Studies

General Studies