Ryan Stynes Email & Phone Number

Albuquerque, New Mexico, United States

• Collaborate with cross-functional teams creating project plans and schedules• Orchestrate project schedules by outlining incremental milestones while using project methodologies• Forecasting project timelines, team performance and cost efficiencies to meet expected project financial outcomes• Extended existing customer relationships through extensive communication• Present Weekly, Monthly and Quarterly project status reports to senior project stakeholders• Manage On-Shore/Off-Shore Support Teams. Ongoing analysis to improve team efficiency, including deescalating support issues, optimizing response times, and introducing end user training• Conduct daily team meetings for multiple projects to effectively meet deliverable milestone dates

Bellevue, Wa

• Worked with development, quality assurance, vendors, and business teams to analyze wireless commerce transaction service issues related to product, services, pricing and billing• Organized team triage and drove resolution of support requests• Performed user demonstrations of new customer interface system improvements per company change implementation scheduling• Prepared call center training documentation and led end-users training session to minimize errors and improve issue resolution times

Santa Monica, Ca

• Provided configuration and provisioning of new to market mobile devices, services and promotional offers for Customer Care and Billing Platform systems• Developed and documented a consistent process for all operational updates (access permissions, user groups, error handling, and product definition), with input from business stakeholders• Identified, defined and documented product order/billing procedures to provide thorough and comprehensive training for all help desk and call center personnel• Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office

El Segundo, Ca

• Implemented systems for application access provisioning, call center software and active directory group access. • Provided end user application access support and conducted quarterly access audits.• Created and distributed audit process and procedure documentation.

Seattle, Wa

•Create and install standard Desktop client images for upgrading, refurbishing and system failures.•Computer and User account management within a comprehensive Active Directory/Exchange structure.

Bachelor Of Arts, English Literature

Itil, (It Infrastructure Library) Certification

Mcp, Mcse Windows 2000 Course Work

Activities and Societies: •MCP 20-210 Installing, Configuring and Administering W2K Professional •MCP 20-215 Installing, Configuring.

Education record