Ryan Sunde Email & Phone Number

Franklin, Tennessee, United States

Madison Heights, Michigan

• Mentor Design team members to ensure we are providing end users with consistent, simple and powerful experiences. • Lead Design team members and creative projects from concept to completion across numerous initiatives• Coordinate with stakeholders to ensure their vision is respected while adhering to quality standards. • Foster an Agile Development workspace while continually cultivating best practices with team members.• Forged an efficient Development team by removing roadblocks, providing clarity on all projects allowing them the best opportunity for success. • Focus on team alignment by holding brainstorming workshops, backlog planning, retrospectives, coordinating user testing, continually evaluating, discussing and adjusting process• Manage Design backlog and timelines• Manage Development backlog and timelines• Ensure design and development timelines meet budgetary constraints. • Cultivated vendor relationships while supervising, coordinating and approving the work of third party partners• Manage all project testing related duties from project initiation to implementation.• Coordinate and execute the roll out of all technology application releases and updates and ensure timelines are met.• Manage feedback of applications through support channels and routine meetings to ensure that improvements of applications are made as needed. • Closely work with cross functional departments/teams to ensure technology needs, in company wide initiatives are met• Authored articles for implementation guides, application updates, community wide memos while communicating in a non-technical way to internal staff and franchisee groups. • Direct communications teams to assist in evangelizing product features to ensure adoption and use.

Madison Heights, Michigan

• Act as a liaison between technology vendors and franchisees• Globally managed all Point of Sale stations across the Companies ecosystem. • Managed the online ordering website and mobile application to provide a consistent experience at all locations for our customers. • Executed successful product and promotional launches with cross-department cooperation.• Provide technical support and guidance to all franchisees.• Ensured the integrity of standardization across all locations.

Madison Heights, Michigan

• Ensured all tickets were properly prioritized, informative, kept up to date and escalated if necessary to senior members.• Handled all advanced system and network repairs, completed equipment set up, hardware and software maintenance. • Charged with working to resolve support issues in a prompt and professional manner.