Ryan Supersad Email & Phone Number

Oakville, Ontario, Ca

Etobicoke, Ontario, Ca

Assist new and existing franchisees run their day to day operations effectively, through the support of various systems including Google Apps, Zoho CRM, Citrix Support Systems, Facebook for Work as well as other tools. Work closely with current suppliers, network of consultants, and internal teams to provide high level support and customer service.

Responsible for a variety of functions in support of sales efforts such as monitoring sales volumes, establishing sales indices, and analyzing trends, efficiencies and effectiveness of marketing/sales programs.

Inbound Agent for various companies throughout North America in a well established call centreDemonstrate exceptional call quality by adhering to the CAM-X standards. Provide various services for select accounts including booking appointments for real estate agents, dispatching service technicians, and creating appointment schedules for contractors.Participated in various outbound campaigns on behalf of various clients. Assisted in general office duties including daily deposits, customer billing, agent monitoring, human resources and basic collections reminders

Sales and Support for customers activating services on the network.Address various questions and concerns from customers including coverage zones hardware and network compatibility.Provide account support for customers including billing inquiries, troubleshooting and other necessary administrative duties.Responsible for opening and closing procedures; verified invoices, receipts cash balances, cash deposits and closing of the store.Motivate team toward consistent achievement or over achievement of individual and store sales and other targetsEnsure customer concerns, and escalations were resolved with a sense of urgency and sound judgmentMaximize store profitability through efficient management of inventory (including shipping and receiving), cash flow and reportingAssist Store Manager with strategic shift scheduling

Mississauga, Ontario, Ca

Maintained regular communication with drivers, dispatch and customers to ensure quality service.Handling inbound call from customers regarding deliveries, pricing, zoning, placing of orders and other general inquires on a daily basis.Completed the billing process of valued customers, including driver pay outs, fuel surcharges and other delivery costs.Responsible for payroll tasks including verifying driver hours, commissions as well as deductions.Responsible for the ordering of driver uniforms, including security badges from various suppliers.

Verified all receiving documentations, and made necessary adjustments in order to maintain an accurate account of inventory.Maintained regular communication with purchasing and customer service channels to confirm inventory flow and to ensure was accurate.Regular communication with warehouse personnel and operations management for various inventory solutions.Daily responsibilities included: Regular cycle counting functions to maintain an accurate inventory countMaintained records of inventory on a monthly, quarterly and annual basis Presented inventory counts to auditors on an annual basis.Conducted regular 3PL cycle counts at the request of the company’s principlesCertified on Sky Jack and Forklift by Wajax to aid in the cycle counting process.

Responsible for co-ordination of shipments and sourcing freight carriers throughout North America for various marketing sign and healthcare fabrics. Negotiated freight rates with various carriers to establish cost efficient transport of goods.Developed correspondence with sales representatives and warehouse facilities to process orders, fulfill stock transfers and to maintain accurate inventory records.Processed customs documentation for all fabric shipped to the United States and all fabrics coming back into Canada.

Toronto, Ontario, Ca

•Client support, processing and activations of mobile communications, internet services and satellite television on the Bell network•Troubleshooting of various mobile devices including PalmOne Treo, RIM Blackberry and all other mobile devices sold by Bell. •Opening and closing procedures including the verification of invoices, customer contracts and cash balance

Baa, Administration And Information Technology Management

Baa, Administration And It Management