Ryan Symonds Email & Phone Number

Boston, Ma, Us

San Diego, California, Us

SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower nearly 1,000 brands like Ford, Ace Hardware, Jersey Mike’s, Kumon, and more to automate and scale their marketing efforts across all locations and digital channels. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation, driving improved customer engagement and market leading results.

Atlanta, Ga, Us

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace™ by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams drive more revenue with Salesloft. For more information visit salesloft.com.

Burlington, Massachusetts, Us

• Ownership and support of Salesforce for Reveneer and its customers• Plan and execute analytics projects and strategic initiatives• Ownership of support, deployment, and adoption of analytic tools and technologies• Track and analyze long-term sales data and key business metrics• Create strategic partnerships with technology vendors• Manage team of Salesforce Administrators and Data Analysts• Manage and maintain Reveneer’s Customer Technology Stack: Salesforce, SalesLoft, ZoomInfo• Primary customer point-of-contact for Salesforce and tech-stack related initiatives

Burlington, Massachusetts, Us

• Successfully create and execute onboarding and implementation strategy of customer accounts• Analyze and evaluate current implementation processes, then innovate to optimize for customer experience• Develop and maintain strong relationships within customer’s executive team• Key contributor in revenue expansion through up-sell of additional services• Oversee management of all customer accounts• Hire, manage, and up-skill a high performing team of Customer Success Managers• Monitor and communicate customer account health to internal executive team • Collaborate with other business units such as enablement, and sales operations to deliver success

Burlington, Massachusetts, Us

• Manage customer lifecycle • Develop and maintain strong relationships within customer organization• Key contributor in revenue expansion and full utilization of services through up-sell of additional services • Achieve expansion and growth goals of customer portfolio through up-sell of additional services• Stakeholder in recruitment initiatives, training of new team members and evaluation of team performance• Develop and implement BDR playbook/call-plan• Install, maintain and provide support of technology including: Salesforce, SalesLoft, and Outreach.io • Maintain and configure Salesforce reporting and dashboards

Burlington, Massachusetts, Us

Team Project: Catalogic Software (July 2015 - July 2016) Specialties: Intelligent Data Protection Management, Catalog Data Management, Copy Data ManagementTeam Project: Progress Software (December 2014 - July 2015) (8 months)Specialties: Platform-as-a-Service-(PaaS), Data Connectivity, Application Development & Deployment