Ryan Szablewski Email & Phone Number

Apodaca, Nuevo León, Mx

As an IT Applications Administrator I manage and maintain the software applications that my organization uses to conduct its business operations. I help ensure that these applications function properly, are up to date, and meet the needs of users. Core Responsibilities:🔹Application Maintenance: Ensure applications are running smoothly and troubleshoot any issues that arise and apply patches, updates, and configurations as necessary to maintain application performance and security.🔹Installation and Configuration: Install new applications or upgrade existing ones and configure applications to align with the organization's requirements, often working closely with other IT staff to integrate applications into the broader IT environment.🔹User Support and Training: Provide technical support to end-users for application-related issues while offering training and documentation to users on how to effectively use the applications.🔹Performance Monitoring: Monitor application performance to ensure reliability and availability and analyze system logs and performance data to prevent or quickly resolve issues.🔹Security Management: Implement and manage application-level security, including access controls, encryption, and data protection policies and ensure applications comply with organizational policies and regulatory requirements.🔹Collaboration with Vendors: Work with third-party vendors to address application issues, implement new features, or renew licensing agreements.🔹Application Integration: Coordinate with other IT teams to integrate various software applications with existing systems, ensuring they work together smoothly.

Milwaukee, Wi, Us

🔹 Proactively monitored and defended end-user machines, virtual machines, and servers against external threats, ensuring robust security across the organization.🔹 Identified and resolved application system performance bottlenecks, optimizing overall system efficiency.🔹 Ensured comprehensive security and stability for all in-house and remote employees, maintaining integrity across Northwestern Mutual's domain.🔹 Collaborated with cross-functional teams to document technical solutions, architectures, and operational procedures, enhancing overall communication and efficiency.🔹 Maintained SLAs and developed systems for sustainability, ensuring long-term operational stability.🔹 Applied industry trends and technical concepts to enhance job performance, avoiding over-engineering while accommodating diverse use cases.🔹 Provided technical leadership and mentorship to junior team members, fostering a culture of continuous learning and improvement.🔹 Managed Azure infrastructure for clients, ensuring high availability and performance of mission-critical applications and implementing disaster recovery solutions.

Milwaukee, Wi, Us

🔹 Supported evolving business processes and addressed technology needs for a growing, virtually connected membership organization.🔹 Delivered exceptional customer service by managing vendor relationships and overseeing technology support and maintenance services.🔹 Maintained communications systems, databases, computer systems, servers, data backup, and networking for IT-related projects.🔹 Developed and documented cloud/data center procedures and managed membership file processing duties.🔹 Responded to server issues promptly, coordinating with Field Staff and Headquarters Team on planned outages and IT department operations.🔹 Interacted professionally with internal and external clients, analyzing processes and addressing technology challenges effectively.🔹 Conducted product and technology evaluations, proposing impactful solutions to enhance membership goals and team productivity.🔹 Managed information systems operations, analyzed data, and implemented procedural changes to reduce costs and improve efficiency.

Miami Lakes, Florida, Us

🔹 Provided top-tier IT support, ensuring the smooth operation of business applications and infrastructure for clients.🔹 Implemented effective incident management processes, quickly resolving technical issues and minimizing downtime.🔹 Delivered exceptional customer support, addressing inquiries and troubleshooting problems with a focus on client satisfaction.🔹 Utilized strong analytical skills to diagnose and resolve complex IT problems, enhancing system performance and reliability.🔹 Demonstrated professional communication skills in interactions with clients, ensuring clear and effective information exchange.🔹 Managed time efficiently, balancing multiple tasks and priorities to meet deadlines and exceed client expectations.🔹 Contributed to team building by fostering a collaborative work environment and sharing knowledge with colleagues.🔹 Applied attention to detail in all aspects of work, from documentation to technical troubleshooting, ensuring accuracy and precision in service delivery.

Green Bay, Wisconsin, Us

🔹 Translated complex business requirements into effective technical solutions, bridging the gap between technical and business teams.🔹 Conducted technical assessments of vendor applications, acting as a liaison between vendors, internal technical teams, and business line teams.🔹 Implemented application solutions and automated processes to ensure maintained or improved functionality.🔹 Provided Tier II support for various applications and technologies, ensuring system availability and stability.🔹 Delivered after-hours on-call support, resolving critical business outages and managing incidents and problems for application and web server issues.🔹 Communicated technical information clearly to improve overall staff knowledge and customer service through cross-team collaboration.🔹 Created and maintained documentation for new and existing systems, including system diagrams, overviews, knowledge base entries, and SLAs.🔹 Engaged with external vendors to improve applications and provided accurate cost estimates for work efforts.

Armonk, New York, Ny, Us

🔹 Led a team to resolve ISP Blacklisting issues, managing the project for six months within the IBM Developer SLAM Program.🔹 Supported and resolved technical issues for hospitals and their cardiologists, PACS administrators, radiologists, and surgeons.🔹 Analyzed complex problems, gathered data, and established facts to achieve effective resolutions.🔹 Performed and implemented preventative maintenance activities and remote software upgrades, ensuring system stability.🔹 Earned ACCLAIM Badges for Cognitive Practitioner, Enterprise Design Thinking Practitioner, and IBM Developer Jumpstart - Practitioner.🔹 Managed firewall configurations and built secure VPNs for traveling employees to protect company data.🔹 Implemented secure password policies and disabled USB drive use to prevent infections and ransomware attacks.🔹 Conducted weekly security training and phishing simulations to educate employees on IT security practices and expectations.

Charlottesville, Us

🔹 Managed firewalls and configured them as needed to ensure robust network security.🔹 Developed and implemented a secure VPN for traveling employees, safeguarding company data.🔹 Established secure password policies and security measures for traveling employees' laptops.🔹 Disabled USB drive use, implementing secure cloud solutions to prevent potential infections and ransomware.🔹 Conducted weekly security training and phishing simulations to enhance employee awareness and compliance with IT security practices.🔹 Managed data redundancy solutions and backup systems to protect against ransomware and other threats.🔹 Supported IT systems for five companies, providing design, education, and training for over 120 employees.🔹 Created virtual and physical networks, backup and disaster recovery solutions, and provided comprehensive support across multiple locations.

Vista, California, Us

🔹 Led logistics operations, optimizing the supply chain and ensuring timely delivery of products to customers.🔹 Developed and implemented efficient logistics strategies, improving overall operational efficiency and reducing costs.🔹 Coordinated with suppliers, vendors, and internal teams to streamline processes and ensure seamless logistics management.🔹 Utilized strong analytical skills to assess and mitigate risks, ensuring smooth and uninterrupted logistics operations.🔹 Demonstrated exceptional time management abilities, effectively prioritizing tasks to meet tight deadlines and customer demands.🔹 Fostered a collaborative team environment, promoting team building and enhancing overall team performance.🔹 Maintained meticulous attention to detail in all logistics activities, from inventory management to order fulfillment, ensuring accuracy and reliability.🔹 Delivered outstanding customer service by promptly addressing inquiries and resolving logistics-related issues, maintaining high levels of customer satisfaction.

Jacksonville, Fl, Us

🔹 Documented project risks, lessons learned, and knowledge base articles to enhance future project execution efficiencies.🔹 Liaised between multidisciplinary groups to clarify policies and streamline communications.🔹 Utilized MS Project to develop detailed project plans, gather requirements, and establish task breakdown structures and milestones.🔹 Hosted stakeholder meetings, guiding projects from initiation through planning, execution, and monitoring phases.🔹 Assisted management with portfolio management, performing valuations, payback periods, and return on investment analyses.🔹 Analyzed business processes and identified opportunities for improvement, recommending actionable solutions.🔹 Coordinated with technical teams to ensure project deliverables met business requirements and specifications.🔹 Developed and maintained project documentation, ensuring accuracy and consistency throughout project lifecycles.

Us

🔹 Provided Tier II IT/eBanking Support to over 90 employees, ensuring timely resolution of technical issues.🔹 Oversaw technical operations and projects within both office and call center environments.🔹 Acted as an escalation point for Tier I analysts, providing behind-the-scenes support to achieve client success.🔹 Developed and implemented an internal website using SharePoint, HTML, CSS, and Java, serving as a ticketing system, knowledge base, and news outlet.🔹 Hosted meetings to drive business decisions from ground-up information, ensuring alignment with strategic goals.🔹 Facilitated knowledge sharing and collaboration across teams, enhancing overall technical support capabilities.🔹 Monitored and reported on project progress, identifying and addressing potential issues proactively.🔹 Provided technical guidance and training to junior analysts, fostering a culture of continuous improvement.

Us

🔹 Successfully closed 58,762 tickets, addressing customer issues and product inquiries efficiently.🔹 Served as a primary contact for customer issues, performing technical troubleshooting to identify root causes.🔹 Acted as a subject matter expert for high-profile clients, providing exceptional support and guidance.🔹 Assisted in integrating technology solutions for large accounts, enhancing customer service capabilities.🔹 Developed and maintained customer service procedures, ensuring consistency and quality in service delivery.🔹 Collaborated with cross-functional teams to resolve complex customer issues and improve service processes.🔹 Conducted training sessions for new hires, ensuring they were well-versed in customer service protocols and best practices.🔹 Monitored customer feedback and implemented improvements to enhance overall customer satisfaction.

Bachelor Of Arts (B.A.), Business Administration, Management And Operations

Associate Of Arts And Sciences - Aas, Information Technology - Network Specialist