Ryan Talip Email & Phone Number

West Chicago, Illinois

Helped achieve and exceed sales goals by up to 25% for the past 2 years with continuous improvement of product offerings and enrollment in new branding opportunities on Marketplace Shopping Platforms. Through day to day content and pricing management of up to 3,500 products on Marketplace Channels, I improved sales, quality, and accuracy of product listings and product data across Marketplace sites and Data Feeds including Amazon.com, Sears.com, Walmart.com, Jet.com, and eBay.com. The Marketing Assistant position allowed me to coordinate with Merchandising, Purchasing, Vendors and Marketplace support teams to improve and maintain Data integrity and gain useful insights into supply chain and business processes. Utilizing Microsoft Excel, Tableau, and third-party reporting tools I monitor pricing and profit margins to ensure all sales are beneficial to the company and that we remain at the forefront of the competitive landscape in our category.

West Chicago, Illinois

Managed daily operations for online order processing and engaged with customers and internal teams to provide professional communications and resolutions through email via customer service, general inquiry and social media channels for proprietary retail and affiliate shopping websites. Improved customer service expectations and email response times by effectively addressing any order or system issues at the first point of contact.

West Chicago, Illinois

Provided assistance to inbound call center sales representatives seeking aid with order processing, customer inquiries and product knowledge to resolve queries and ensure that customers receive prompt and quality service. Reduced call times and department transfer rates by actively engaging with representatives and sharing interdepartmental knowledge to not just give them the answer they seek, but to show them how and where to find the information they need to succeed.

West Chicago, Illinois

Answered inbound calls from customers and provided professional assistance with placing over-the-phone orders, customer service, and parts and technical knowledge. Reduced personal call times and transfer rates by connecting with customers and addressing all order issues thoroughly at their first point of contact. Improved customer satisfaction and retention by enthusiastically providing them with quality service and the answers or knowledge they were seeking.