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Distilling the hard truths with the heart truths
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PartnerGrapevine Consulting Sep 2017 - PresentSingaporeCustomer insights across APAC & China - Qualitative and Quantitative methodologiesryan@whatsonthegrapevine.com -
Senior ConsultantSycamore Jan 2018 - PresentBranding and Public Relations across SEA
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Manager, Regional Customer ExperienceLazada Group Apr 2017 - Aug 2017 -
Senior Associate, Regional Customer ExperienceLazada Group Jul 2015 - Mar 2017Part of Regional CX team with experience in:- Project management of high impact cross-functional projects impacting customer experience across 6 countries- Collaborating with tech/product on new feature conceptualisation and development - Launch of new tools to measure the Voice of Customer- Defining the Customer Journey Map for the organisation- Leading the local Malaysia CX team -
Senior Associate (Public Sector & Government Practice)Frost & Sullivan May 2015 - Jul 2015I develop proposals and execute consulting projects for a number of local and international government agencies.Key projects include:DesignSingapore – Economic Impact Study • Successfully led development of proposal for new client• Co-designed methodology to measure and quantify the economic impact of design in Singapore across 10 key industries• Measured and tracked the awareness and impact of design among resident Singapore populationInfocomm and Development Authority of Singapore – Digital Media and Entertainment Study• Tasked with conducting in-depth analysis of two digital media industries in Singapore; Gaming and Mobile Content, and their impact on the economy• Conducted industry consultations with variety of industry players, ranging from start-ups to established MNCs• Delivered key insights in terms of economic impact, employment, revenues, trends and other parameters for the study period of 3 years
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Consulting Associate (Public Sector & Government Practice)Frost & Sullivan Dec 2013 - May 2015
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Associate (Public Sector & Government Practice)Frost & Sullivan Jun 2013 - Dec 2013
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Institutional Business InternEastspring Investments May 2012 - Aug 2012SingaporeI was the lead in the development of a CRM system, and also assisted in preparing proposals and presentations• Managed the setup of a Customer Relationship Management/Management Information System (Salesforce.com) for use by the institutional business team across 4 countries• Liaised with various internal and external stakeholders to understand needs, designed and tested system, and developed workarounds to various issues • Supported various sales directors and investment teams with the development of various decks and marketing collateral for use during presentations to current and prospective clients • Obtained ‘Outstanding’ report from direct manager
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Marketing InternFuji Xerox Dec 2011 - Jan 2012Singapore- Responsible for the end-end execution of a B2B marketing campaign, from market research, planning, design and implementation- Coordinated with various stakeholders to accomplish campaign to achieve objectives
Ryan Tan Skills
Ryan Tan Education Details
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2Nd Upper Class Honours -
International Business Administration
Frequently Asked Questions about Ryan Tan
What company does Ryan Tan work for?
Ryan Tan works for Grapevine Consulting
What is Ryan Tan's role at the current company?
Ryan Tan's current role is Market Research, PR & Consulting.
What is Ryan Tan's email address?
Ryan Tan's email address is ry****@****ada.com
What is Ryan Tan's direct phone number?
Ryan Tan's direct phone number is +65824*****
What schools did Ryan Tan attend?
Ryan Tan attended National University Of Singapore, Erasmus University Rotterdam.
What are some of Ryan Tan's interests?
Ryan Tan has interest in Social Services.
What skills is Ryan Tan known for?
Ryan Tan has skills like Market Research, Consulting, Marketing, Business Development, Crm, Marketing Communications, Project Planning, Sales, Marketing Research, B2b Marketing, Salesforce.com.
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