Design Systems and mentoring the next generation of designers here at Thoropass!

Digital and Physical Products.

A Forbes' America's Best Startup Employer 2020 & 2021. 💯Product Design Manager• Building and leading team of designers focused on web and mobile SaaS products• Created the organization structure, roles, and pay scale of entire design organization• Created, introduced, and implemented user research and usability studies processes to the development cycle• Created, introduced, and implemented design process into a 7-year engineering-led software companyCreative Direction and Lead Designer• Led the hiring and building of the brand new FieldRoutes design team• Building a Design System for the future of FieldRoutes SaaS UIs on web and mobile apps• Ensuring consistency across the team across multiple tools in our B2B2C suite• Lead designer for web app, mobile app, and customer portals (4 products in total)

Clients: PulpMx Media Network, Invision, Charlie Kimball (Indycar Driver)Studio Smashers Vol. 2 Featured: https://medium.com/inside-design/studio-smashers-vol-2-b0c23a6e9a41

Creative Director for HCL's Digital and Analytics Design Studio in Frisco, Texas.As a Creative Director at HCL Digital and Analytics, I was responsible for 7(+adding more) direct reports within our Studio User Experience practice. I was also staffed as lead on 2-3 client engagements at a time to act as someone with a unique perspective for the project team. My role was to provide seasoned experience/foresight into best practices. I’d also spend much of my time advocating for and educating on the benefits of UX and research, considering the overall strategy, providing distance from the work, holding the team accountable, and offering continuity of vision throughout the multiple phases of an engagement. In addition, I got the opportunity to assist in business development introductions, and also jump into design delivery if the team becomes overcommitted.

UX/UI/Interaction Designer for Web (native and responsive) and native Mobile/Tablet apps:• Design interfaces (UI), experiences (UX) and interactions (IxD) for new implementation/transition of client’s websites, tablet apps, and mobile apps• Create Personas, Customer Journeys, Product Workflows, Site Maps, and Style Guides based on client's needs• Participate in brainstorming and long-range strategy sessions• Analyze target audiences and functional needs and create personas• Help design and conduct stakeholder interviews and user testing sessions and present findings and recommendationsStudio Lead:• Manage projects and workload for studio design team of 4-8 people• Ensure each designer has support for their projects• Summer Intern Program Lead - guide college students through a summer design internship program teaching the essentials of UX/UI Design. Clients:• PPD | Professional Product Development• Suez General Electric• Land O'Lakes• NBC Universal• Merz Pharma• Schlumberger

UX/UI/Interaction Designer for Web (native and responsive) and native Mobile/Tablet apps:• Design interfaces (UI), experiences (UX) and interactions (IxD) for new implementation/transition of client’s websites, tablet apps, and mobile apps• Create Personas, Customer Journeys, Product Workflows, Site Maps, and Style Guides based on client's needs• Participate in brainstorming and long-range strategy sessions• Analyze target audiences and functional needs and create personas• Help design and conduct stakeholder interviews and user testing sessions and present findings and recommendationsStudio Lead:• Manage projects and workload for studio design team of 4-8 people• Ensure each designer has support for their projects• Summer Intern Program Lead - guide college students through a summer design internship program teaching the essentials of UX/UI Design. Clients:• PPD | Professional Product Development• Suez General Electric• Land O'Lakes• NBC Universal• Merz Pharma• Schlumberger

Mobile/Tablet Interaction/UX/UI Designer for the following projects:• OneTalk (www.onetalk.com)• Family Safeguards• FiOS Mobile TV

Consultant for implementation of Oracle, Magento, or Mozu ecommerce websites; some recent clients include La-Z-Boy, Cell Signaling, and Bolt:• Meet with clients to gather requirements for implementation/transition of a new ecommerce website• Design interfaces (UI) and interactions (IxD) for new implementation/transition of client’s ecommerce website• Travel and interface directly with clients to hold on-site workshops and requirements sessions• Document Scope Map, Use Cases, User Stories, and Business Rules• Document Business, Functional, Interface Requirements and each corresponding acceptance criteria for a co-development model: Agile & Waterfall• Create Product Workflows, Site Maps, and Style Guides for client’s redesigned ecommerce website• Manage cross-functional teams to gather requirements through Joint Application Design sessions

UX Designer and Business Analyst for FedEx Office's Systems Transformation Team, which is responsible for designing and defining the in-center application/system experience for team members and customers.Key Skills:• UI/UX Design• User Stories & Business Requirements• User-centered Design• Wireframe/Mockup Design (Solidify, Axure, Visio, Adobe CS)• Collaboration & Ideation• Time Management and Multi-tasking• Hybrid Roles & ResponsibilitiesAs a UX Designer:• Design interface mockups for new internal FedEx Office sales/order application utilizing Adobe Photoshop and Illustrator• Participate in brainstorming and long-range strategy sessions• Create user interface workflows, application workflows, and site maps• Analyze target audiences and functional needs and create personas• Help design and conduct stakeholder interviews and user testing sessions and present findings and recommendationsAs a Business Analyst:• Collaborate with business partners (Product Marketing, L&D, Technology, Finance, etc.) to identify gaps and gather requirements• Design wireframes/mockups for internal FedEx Office order entry application utilizing Adobe Photoshop and Illustrator• Document user stories and acceptance criteria for an Agile Development model• Document business requirements, functional requirements, and interface business rules for a Waterfall Development model• Manage cross-functional teams to gather requirements through Joint Application Design sessionsAs a Governance Lead:• Manage two alternating bi-weekly sessions (Managers, Directors) to review, score, approve/deny, and prioritize all team member and customer impacting center system changes• Assist with definition and workflow of a new FedEx Office governance application build in QuickBase• Manage a QuickBase application/toolset to facilitate Systems Governance process• Provide toolset and process support for users of the QuickBase application

Business/System Analyst for FedEx Office's Order to Pay system, which manages Order Entry, Production Management, and Point of Sale (POS). I lead Joint Application Design sessions to gather business partners requirements for future enhancements, leading to requirements documentation (Business Requirements Documents, Functional Specifications Documents) for Order to Pay system. I interface with development partners through the development stages, and with L&D partners to provide key training initiatives for field team members. • Gathered requirements through Joint Application Design (JAD) sessions• Defined requirements through Business Requirements Documents (BRS) and Functional Specifications Documents (FSD)• Created system and user interface workflows for new enhancements to Order to Pay system• Collaborated with business partners (Product Marketing, L&D, Technology, Finance, etc.) to identify most effective functional solution to implement requirements resulting in improvements to the TM and customer experiences• Created Test Cases for enhancements to Order to Pay system, along with gathering feedback for Test Cases• Researched field issues/concerns for Order to Pay system, and providing feedback/solutions to researched issues• Identified field team member impacts for enhancement requests to ensure implementation of enhancements has minimal impact• Interfaced with the Operations and business partners to capture key requirements and rules for requested enhancements to Order to Pay system• Lead bi-weekly enhancement request meetings and communications to prioritize future scope for Order to Pay system

Managed a small/medium location (sales $80-$90k per month) with a team of up to 15 team members.• Lead, present, and manage quarterly multi-center meetings with up to 45-50 team members to review center performances, review new company initiatives, and lead team building exercises• Lead, present, and manage monthly center meetings to review center performance, review new company initiatives, and lead team building exercises• Created new scheduling tool in Excel to ensure accuracy of payroll dollars utilized in-center per hour, and to remain within monthly allotted payroll hours• Created and managed team members schedules including approval of Paid Time Off(PTO) requests• Created supply ordering process to ensure Par Levels of center supplies and retail inventory remained under budget each month• Managed team member performance with spot one-on-one sessions, performance tracking, • Lead training of new hire team members• Performed daily center closeouts for center financials; responsible for daily cash handling and bank deposits• Managed and reviewed monthly customer satisfaction scores to build a customer-first methodology in-center to raise scores from 4th Quartile (~89-93%) to 1st Quartile (98.5%+) within six months of taking position• Reduced center team member turnover from 20-25% down to less than 5% within a year of taking position• Awarded August 2008 FedEx Office Beacon Award

Lead Production CoordinatorJuly 2004 - June 2007Managed all customer's print production orders coming into the center to ensure all jobs are done right and on time.Production OperatorJanuary 2003 - May 2004Production key-operator for black & white printing, color printing, oversize black & white printing, and oversize color printing.Retail ConsultantAugust 2002 - January 2003Assisting customers with copying, printing, and finishing of print projects in self-service.