AllTeamz has created two top 20 paid sports apps, Softball and Baseball Bound. These apps allow potential student-athletes in their recruiting process by offering essential details for every NCAA and NAIA competing in their sport:* School size.* Graduation rates.* Percentage of freshman returning.* Average salary after graduation.* Average test scores (SAT, ACT).* Even financial aid information to help understand the actual cost of attendance.Coach Information* Includes all NCAA and NAIA colleges with softball or baseball teams. * Real-time notifications when coaches information changesCustomized for the UsersCreate a favorites list to manage your recruiting process—access direct links in the app to the school and team websites.Duties include:• Marketing- Manage advertising campaigns for Facebook, Twitter, and Instagram• Partnerships- Manage strategic partnerships with youth sports organizations, companies, parents, and players• Architecture- AWS and Firebase infrastructure/services to limit overhead in support of the product, marketing, and partnerships• Community manager- The voice of AllTeamz on radio and TV, Facebook Groups, content creator, and curator for the AllTeamz Blog

As Field CTO, I collaborate directly with clients to understand their needs and demonstrate our technology solutions. I provide technical expertise to the sales team, stay informed on industry trends, collect feedback to guide product development and represent our company at public forums to showcase our technological capabilities and vision.

Our goal is to lead old-school IT Service Management in a completely new direction and deliver a tool-agnostic platform that enables DevOps teams towards operational maturity.

Own the vision, mission, and strategy for Technology Production Operations, focusing on Incident, change, problem management, and operations reliability engineering teams.Enable and support our Network Operations team in being world-class Incident Commanders ensuring constant improvement, timely incident mitigation/resolution, stewards of great response, and the actual manifestation of Hulu’s core value of We Start with The Viewer. Our team’s goal is to measure, report, and drive improvement through KPIs to measure the effectiveness of people, partners, products, and processes across the Hulu business.Enable the NOC management team to partner jointly with engineering, numerous outside vendors, partners, and product management teams to evolve processes and tools to improve service uptime for customers, both internal and external.Enable and support our Resilience Engineering Advocacy team using ITSM problem and change management practices in a DevOps environment. Encourage and advocate for no blame; continuous learning focused post-incident reviews. Our goal is to diagnose cause/s, focus on lessons learned, assist others in learning from failures, and lead the culture of incidents and failure as a learning opportunityEnable and support our Ops Reliability Engineering team to provide consistent and actionable data to drive enterprise-wide logging, alerting, resiliency, and observability strategies for on-premise and private/public cloud infrastructure and services. The ORE team is responsible for building the tools, interfaces, and mechanisms that make running the Hulu tech ops organization as reliable as our customer-facing products, all while leveraging industry best practices.

Manager of the Intuit Operations Centers and back office monitoring team. The AOC and IOC are responsible for the support of applications internal and external to the company, platform infrastructure, and all event management. • Manage day-to-day operations of the U.S. and India based teams in the Intuit Operations Centers. Team size is 30+ engineers and 3 managers. • Oversee the training, coaching, and mentoring of team members by managing the orientation and training of new employees, serving as a resource for staff members and mentoring the professional growth and development of team members from a customer service and technical support perspective. • Team management, recruitment and evaluation of talent. • Ensure teams communicate verbally and in writing with personnel to ensure special instructions and outstanding hardware/software problems are relayed for shift changes using tickets, shift reports and change controls. • Budget and capacity planning, systems performance, and availability monitoring. Planning, implementation, and reporting on all of them. • Responsible for reporting metrics to senior management via live dashboards and on demand reporting. • Responsibility for multiple IT projects ensuring on-time and on-budget completion. • The management point of escalation for issue resolution and documentation for severity 1 and 2 incidents.• Manage engineers to observe and interpret computer and network system messages to ensure events are responded to in a timely manner and that computer systems are recovered quickly when hardware, software, or power failures occurs. • Manage leaders roles pertaining to the ticketing system queue management. • Ensure incidents are handled within designated times according to priority and addressed and documented appropriately within the Solution Center and across IT teams. • Review shift reports and daily activity logs to insure proper procedures were followed.

Primary SCOM administrator for Payments Division responsible for monitoring all aspects of Merchant Services and applications that support internal business functions.- Support Enterprise support tools such as Spectrum, SCOM, NewRelic, Remedy, SEC, and other tools- Provide engineering support and problem resolution (e.g. Fault, Configuration, Application, Performance and Security Management) with other team members - Provide architecture, engineering and configuration of LAN servers, gateways, routers, switches, etc., at an advanced level. Conducts preventative maintenance and carries out major network implementations- Evaluate and certify hardware and software, assess and/or clarifies requirements, determines compatibility with the technology environment, and makes recommendations on potential or projected problem areas, connectivity and network solutions- Co-ordinate software distribution upgrades for existing applications, implementation of new applications and automation and enhancements to existing processes- Analyze and diagnose problems as they occur and interface with vendor support engineers to evaluate environment problems for analysis- Extract data from numerous platforms; provides preliminary analysis- Create, develop and maintain/update documentation and procedures- Activate change management record creation, approvals and implementation; maintains a record of all problems and actions taken, analyses trends, service levels and unusual problems and prepares both routine and ad hoc reports- Provide technical and operational support to colleagues and peer training to junior NOC engineers

I have been a consultant for Kydaco as a monitoring engineer, datacenter management consultant, and applications operations engineer.

Part of 5 person team responsible for Data Center conception, setup, configuration, and day to day operationsManagement of large infrastructure using WSUS, System Center Configuration Manager, and System Center Operations Manager to automate, monitor, and administer hundreds of servers located in a remote data centerDocument capabilities and limitations of computer operating systems, software and peripheral equipment, assess to provide scalability recommendationsTroubleshoot advanced hardware and software problems (Virtual and Physical)Communication to Network Operations and SaaS Development Team concerning all systems health and availability. Communicate scheduled outages, maintenance windows, and customer announcements with sales leads and executivesDaily operations: availability logs and reports, Active Directory health, Group Policy management, installation of system releases and updates, SQL Database integrity throughout the enterprise.Analyze all server data to identify potential problems and risks. Monitor the local and wide area network infrastructure and escalate to network teamMonitor performance, provide performance feedback, and conduct performance appraisalsDeveloped outside monitoring for all external websites with synthetic transactions and constant performance/availability reportingLead Manager of Audit compliance: COBIT, FISMA, and Sarbanes-Oxley

Manager of a technical operations team of 3 personnel that support 100+ local corporate employees and 400+ field employees in satellite offices across the United StatesManaged all support duties that include local and phone support for all Microsoft Office products, operating systems, network connectivity, and other desktop support.Hardware support for all user computers, laptops, computer peripherals, monitors, printers, and Blackberry devices..Implementation/Maintenance of Numara Software "FootPrints" to the help desk environment Managed team members and oversaw Help Desk tickets were handled in a timely manner and all issues were resolved as quickly and professionally as possible within the companies SLA Guidelines. Responsible for creating Standard Operating Procedures for all computer and laptop configurations, imaging, and creating troubleshooting matrices for routing help desk tickets to all field technicians.Administered Microsoft Active Directory and Group Policy ObjectsDeveloped and implemented training programs for software, hardware, and service requests.Determined Priority Technical/Billing Issues for field technicians.Responsible for time management, company expenses, and inventory managementSupport over 500 computers in high paced, well-established, nationally recognized IT Department.

Earned a fast-track promotion from Technical Support Representative to National Software Trainer setting up and maintaining health club billing systems. Setup computer networks, installed and customized software, provided training, generated customized reports, provided backup solutions, and acted as triage for local policies and activities. Setup, configured, and trained customers to maintain Point of Sale systems onsite and remotelyInstrumental to seamless replacement of a third party software product with an in-house product by analyzing functionality and identifying changes to maximize efficiency. Aphelion to DataTrakEvaluated client requirements to recommend systems to streamline daily processes.Developed and implemented customized training programs for up to 100 employees per client.Communicated the values of services offered on a daily basis.Trained nationwide clients on web-based application running on Redhat Linux using a Sybase database.