Ryan Demers Email and Phone Number
520 Pike Street Suite 1700 Seattle, WA 98101 United States
Ryan Demers's Location
Edmonds, Washington, United States, United States
Ryan Demers's Contact Details
Ryan Demers work email
- Valid
Ryan Demers personal email
n/a
About Ryan Demers
I am a dedicated Customer Success Manager committed to building lasting partnerships and delivering impactful solutions aligned with business objectives. With a people-centric approach, I prioritize fostering trust through reliable and proactive communication to drive strategic long-term success.
Ryan Demers's Current Company Details
Extrahop
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Senior Customer Success Manager
520 Pike Street Suite 1700 Seattle, WA 98101 United States
- Website:
- extrahop.com
- Employees:
- 201
Ryan Demers Work Experience Details
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Senior Customer Success ManagerExtrahop May 2023 - PresentSeattle, Washington, UsDrove customer value realization by building relationships with a broad set of stakeholders and achieving KPIs. Managed portfolio valued at $11M ARR through Business Reviews, Success Plans, and regular touchpoints.- Served as an internal CS mentor, conducted team evaluations, and led process improvement initiatives- Utilized telemetry and business insights to identify and resolve risk, drive expansion opportunities, and secure customer retention- Partnered with cross-functional teams to drive product enhancement while advocating for and prioritizing customer needs
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Technical Account ManagerExtrahop Nov 2021 - May 2023Seattle, Washington, UsExecuted strategic account planning and tactical operations through a deep understanding of product functionality and customers’ business. Demonstrated value of product and services to $9M ARR portfolio.- Presented relevant features and product enhancements tailored to each unique customer operation- Guided customers in best practices and system optimization to extract high ROI and influence stakeholders- Built and maintained AWS-hosted full-stack product lab for Customer Success department
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Customer Success ManagerExtrahop Feb 2021 - Nov 2021Seattle, Washington, UsManaged and improved customer health scores by developing and sustaining relationships. Acted as a trusted advisor to influencers, economic buyers, and executives for a $4M ARR book of business.- Drove product adoption through customer onboarding and multi-week training sessions- Proactively addressed, de-escalated, and resolved conflicts to maintain trust and product integrity- Standardized processes for conducting customer operational assessments to deliver value early in engagement
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Support Technician IiExtrahop Feb 2020 - Feb 2021Seattle, Washington, UsProvided technical assistance to troubleshoot issues with product hardware, software, and usability resulting in positive customer sentiment toward products and services. Answered and documented incident cases, feature requests, and customer questions.- Developed new-hire onboarding processes and provided ongoing mentorship to new employees to aid in quick ramp-up to new roles
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Support Technician IExtrahop Jul 2019 - Feb 2020Seattle, Washington, UsProvided technical assistance to troubleshoot issues with product hardware, software, and usability resulting in positive customer sentiment toward products and services. Answered and documented incident cases, feature requests, and customer questions.- Identified and escalated complex customer issues to specialized technical teams, leading to faster and more efficient problem resolution and customer satisfaction- Authored and updated knowledge articles and documentation to standardize support processes and enhance team efficiency
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Av Tier 2 Senior Support SpecialistMicrosoft Jan 2019 - Jul 2019Redmond, Washington, UsDelivered customer service and AV assistance to executives including AV troubleshooting and operational guidance. Developed consultative relationships with clients while deploying and repairing AV equipment across large corporate campus.- Served as a technical expert and provided guidance and support to technicians on complex issues and escalations- Developed comprehensive troubleshooting guides and procedural documentation to standardize and streamline support processes- Generated detailed reports on equipment malfunctions, repairs, mitigation options, and workarounds -
Av Tier 2 Support TechnicianMicrosoft Jun 2018 - Jan 2019Redmond, Washington, UsDelivered customer service and AV assistance to end-users and executives including AV troubleshooting and operational guidance. Developed consultative relationships with clients while deploying and repairing AV equipment across large corporate campus.- Created and maintained conference rooms database containing specifications, digital images, room directions, audio visual capabilities, standard room set up and peripheral inventory.- Inspected and maintained appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations.
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Audio Design EngineerSelf Employed Sep 2014 - Jul 2019Served as executive producer delivering audio engineering services aligned with artist’s creative vision through a process of feedback evaluation and implemention. Developed and communicated project scope, schedule, and budget to ensure stakeholders were informed and satisfied with objectives and timelines.- Provided regular status reports, milestones achieved, and any potential issues or concerns- Directed studio recording sessions by conducting technical setup, providing talent guidance, and ensuring optimal audio quality- Designed and edited audio recordings using industry-standard software and techniques to enhance the quality of final products
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Av SpecialistLynnwood Convention Center Jan 2018 - Jun 2018Lynnwood, Washington, Us- Setting up and striking various audiovisual equipment and components for events.- Operating and troubleshooting audiovisual equipment prior to and during scheduled events.- Acting as dedicated event audiovisual technician for events when needed.- Adjusting and focusing theatrical lights, at height, for upcoming events.- Performing routine maintenance and repairs of A/V equipment.- Maintaining inventory of equipment and consumables.- Assisting in the set-up and strike of non-A/V equipment such as chairs, tables, dance floors, etc. -
Pro Audio Sales AssociateGuitar Center Jun 2017 - Jan 2018Westlake Village, Ca, Us- Communicating equipment specifications to customers- Operating point-of-sales systems- Merchandising of equipment- Managing reservations of live sound equipment -
Live Sound EngineerThe Vera Project May 2016 - Aug 2017- Engineering for front of house and monitors- Operating digital consoles for signal processing- Placing microphones for performers- Serving as Steering Committee member for community outreach
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Disc Jockey89.3 Kugs Fm Dec 2013 - Apr 2015- Curating of playlists- On-Air Presence- Promoting local venues and events- Broadcasting of news and PSA’s
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Boat Canvas ManufacturerLetas Top Shop Mar 2011 - Sep 2014
Ryan Demers Skills
Music Production
Audio Recording
Live Sound
Editing
Lighting
Digital Signal Processors
Troubleshooting
Electrical Troubleshooting
Live Sound Reinforcement
File Management
Av Systems
Customer Service
Stage Lighting
Rigging
Multi Track Recording
Noise Reduction
Signal Testing
Audio Engineering
Signal Processing
Computer Network Operations
Computer Hardware Troubleshooting
Soldering
Inventory Management
Rentals
Merchandising
Broadcasting
Project Management
Audio Mixing
Sound Design
Studio Recording
Audio Editing
Microsoft Word
Microsoft Powerpoint
Pro Tools
Adobe Audition
Adobe Illustrator
Adobe Photoshop
Adobe Creative Suite
Client Relations
Software Troubleshooting
Internet Troubleshooting
Block Diagrams
Outboard Gear
Adr Recording
Speech Signal Processing
Av Integration
Network Troubleshooting
Lift Operations
Voice Over Recording
Dsp Operations
Ryan Demers Education Details
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The Art InstitutesAudio Design Technologies -
Oregon Institute Of TechnologyComputer Science
Frequently Asked Questions about Ryan Demers
What company does Ryan Demers work for?
Ryan Demers works for Extrahop
What is Ryan Demers's role at the current company?
Ryan Demers's current role is Senior Customer Success Manager.
What is Ryan Demers's email address?
Ryan Demers's email address is ry****@****hop.com
What schools did Ryan Demers attend?
Ryan Demers attended The Art Institutes, Oregon Institute Of Technology.
What skills is Ryan Demers known for?
Ryan Demers has skills like Music Production, Audio Recording, Live Sound, Editing, Lighting, Digital Signal Processors, Troubleshooting, Electrical Troubleshooting, Live Sound Reinforcement, File Management, Av Systems, Customer Service.
Who are Ryan Demers's colleagues?
Ryan Demers's colleagues are Morgan Kate, Reese D'herckens, Andrzej Orłowski, Christine Murphy, Melissa Miccichi Phr, Shrm-Cp, Christopher Anderson, Ryan Barker.
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