Responsible for the oversight of on-site carpentry work to ensure high quality and timely work including framing, cabinet install, flooring, trim work and other custom carpentry projects.

 Monitor clients’ networks using Symantec Web Gateway to determine potential security vulnerabilities. Assist customers with networking issues related to integration of Web Gateway appliance into existing network and configuration of SPAN session on switch. Schedule and deliver Web based meetings with customers and account managers to discuss vulnerabilities and recommended actions. Create and deliver reports detailing suspected security vulnerabilities in customer networks. Work directly with internal sales personnel and technical support teams to recommend network enhancements to increase overall security. Work directly with team members to update processes to ensure optimal efficiency and accuracy in delivery of Threat Check Assessments. Take sole ownership of entire assessment process from start to finish.

Supervisor – Net-genius (Dec 2005 – Jan 2007) Responsible for crew development, conflict resolution. Responsible for interviewing and crew management. Managed day-to-day operations. Assisted in development of training materials. Advised on overall product management as part of project team. Created relationships with hardware suppliers. Represented company at marketing and public relation events. Monitored all completed jobs for successful delivery and billing. Handled customer escalations and complaint resolutions. Monitored service delivery methodology creation and maintenance. Managed inventory for resale. Completed in-home and in-business service calls. Completed exit strategy at end of trail.Internet Technical Support Analyst (ITSA) (Oct 2003 – Dec 2005, Feb 2007 – Jan 2009) Represented ITSA team during the PAC process with development and management of Remote PC Solutions (RPCS) project. Managed and monitored all operational aspects of RPCS Assisted abuse team with information gathering for Spam Lotto issue. Handled occasional customer escalations. First contact troubleshooting of Internet connectivity issues. One-on-one telephone customer service. Participated as a member of the test panel for the F-Secure rollout. Assisted in creation and delivery of training materials for the F-Secure rollout. Assisted in training of new employees for dial up and DSL support. Appointed to Dedicated Business Support Team. Selected as leader of the Morale Team.