Ryan Gleeson Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

San Francisco Bay Area

Program Management & Event Planning :• End to end management for various programs & events of all shapes and styles.• Experience with Client management, Stakeholder management, Vendor Management and contract hiring.• Thorough experience with internal and external events. (From small scale team events to 8K+ attendee live in person events)• Successfully planned and facilitated multiple org-wide All Hands and collaboration focused events across multiple time zones and global territories. Through the COVID pandemic developed new ways to engage attendees while shifting to a virtual environment.• Experience working with all levels, including executive and C-level teams.• Confident with Learning and Development facilitation and Course Management.• Responsible for training and onboarding programs for People Operations employees.• Program Manager in the development and launch of the Google Online Certifications Program. This included weekly check-ins with content creators, content review and strategy and test driving program modules before launch. Also responsible for coordinating updates and edits in line with Google branding. The entire project launched on time on March 11, 2021 and there have been over 600,000 enrollments since launch.• Extensive experience with building out training programs for new employees to get them up to speed quickly and efficiently.Recruiting:• Full cycle recruiting, which includes sourcing candidates, reviewing inbound applications, interview prep, hiring manager reviews, interview preparation and closing candidates on their offer.

San Francisco Bay Area

Program Management• Worked directly with Employee Resource Groups to plan and host company events, create an inclusive workspace for members of the company. Special attention was paid to budget management and selecting interesting and exciting activations to build connection.• Built out and developed team and potential new candidate events and programs. • Participated in programs to test new products and programs before launch. This included reporting bugs, submitting feedback and providing suggestions on improvements.Recruiting• Took a proactive approach with hiring teams to understand ways to improve their interview process. Thisincluded ongoing evaluation of interview feedback and spotting areas for improvement.• Actively sourced new members onto the Growth Marketing team.• Focused on Diversity, Equity and Inclusion efforts for fair hiring across all roles.

Sunnyvale, Ca

Program Management & People Operations: • Worked with hiring managers and collective recruiting team to improve candidate hiring process for Technical Writing, including creation and facilitation of Writing Sample Review Committee and training new Sourcers and Recruiters.• Involved with Google Employee Resource Groups; handled event planning, swag design and ordering and partnering with other LGBT groups in tech companies for outreach and networking.• Scheduled and coordinated team and candidate hiring events such as spotlight days, batch days, new hire orientation.• Sourced and coached potential candidates for Developer Relations, Product Management and Technical Writer roles.• Hired 38% of all Google Technical Writers in 2017.

San Francisco, Ca

**Company is no longer in operation**• Set up company offices in new locations around the United States then hired and trained new employees to run the location autonomously.• Conducted phone interviews for potential candidates and coordinated onboarding materials and new employee training information. Evaluated and scheduled interviews for candidates for open positions in 5 different regions.• Provided assistance for the senior Human Resources team.• Evaluated candidates for open positions within company.• Scheduled interviews for potential candidates.• Conducted phone screen interviews and assisted with sourcing candidates for open roles.• Coordinated onboarding materials and new employee training information.• Provided assistance for senior HR team.

San Francisco, Ca

• Oversaw Operations for 3 separate concierge programs across San Fransisco, CA• Handled weekly operations check in with the company owner and schedule creation for a 9 person team.• Coordinated special employee events.• Created and distributed a weekly email/newsletter to all employees explaining local upcoming events, special deals in town for tourists, outstanding situations, and spotlight Bay Area tours.• Coordinated large group tours.• Trained new employees.• Organized distribution of supplies such as tickets, vouchers and merchandise between three hotel locations.• Created a training manual for all new hires corresponding to each hotel and their proper procedures.

Monterey, Ca & San Francisco, Ca

• Oversaw operations of remote company location (Monterey, CA).• Interviewed, hired and trained new employees.• Oversaw a team of 6 CSRs.• Acted as company liaison to local hotel concierge's for monthly payouts, referral bonuses and general feedback.• Created and updated weekly schedule for employees.• Resolved any issues with customer experience.• Continually kept bike fleet up to standards and in excellent working condition.

Richmond, Ky

• Data entry for prospective students• Campus tour guide• Hosted "Spotlight" days for area high school students whom showed interest in attending EKU• Worked closely with First Year Programs department on coordinating new student supplies and mailings

• Worked as an Orientation Leader, Colonel Camp Counselor, and New Students Days Guide.• All positions required extensive knowledge of EKU's campus, policies, important dates, best items to pack when moving away for college, and several other areas of expertise.• Learned a great deal of patience when dealing with worried parents and nervous students who were making the transition to a new atmosphere.• Acted as a role model, counselor, and friend to students who were unsure of where to fit in with a new college surrounding and new students everywhere.