Ryan Tolman Email & Phone Number

Maintained oversight and ownership of database conversions for customers. This led to on time delivery (almost 100%) and high levels of customer satisfaction.Inspected, sanitized, and cleaned data received from new customers to ensure data integrity and accuracy of information and reports.Trained new hires on processes and procedures involved in the conversion process, enabling new hires to come up to speed more quickly and provide important contributions to the firm.Managed process expectations of project managers. This led to greater understanding and efficiency, enabling customers to have appropriate levels of expectations leading to a higher level of customer satisfaction.Created and proposed multiple Excel macros that would drastically cut down on time of different aspects of the conversion process.Created and proposed how-to documentation to aid in the conversion process to allow other data conversion specialists to be more successful.Shipped out and processed hard drives used for image and document conversion of our customers.

Draper, Utah, United States

Established integrations with approved vendors for new customers to setup daily inputs and outputs of information to enhance automation and information availabilityInspected, sanitized, and cleaned data received from new customers or from other vendors to ensure data integrity and accuracy of information and reportsHigh percentage of timely onboarding customers contributing to high customer satisfaction scores and assisting with customer retention.Trained new Data Implementation Specialists preparing them to use: the front end of the Customer Relationship Management software, data implementation processes, and data analysis procedures, .Trained implementation team on the data analysis aspects of critical thinking skills, processes and procedures to identify the problem

Draper, Utah, United States

Resolved discrepancies within customers information databaseInvestigated and resolved issues within the database and stored procedures which prevented customers from using the software optimally or as desiredOrganized and setup a knowledge base to store trainings, processes, procedures, and other information concerning the product and its functions.Resolved integration issues between customer systems, integrator systems and our software.Created visual maps identifying which parts of the program go to which table in the database. Trained new Data Analysts preparing them to use: front end of the Customer Relationship Management software, data analysis processes, data analysis procedures, morning processing and checklists to ensure the programs ran correctly

Provo, Utah, United States

Created a trusting, positive atmosphere where customers were heard, valued., and expectations exceeded Resolved customers’ issues in an effective and efficient manner.Continued process improvements in the defect process and customer satisfaction activities.

Provo, Utah, United States

Maintained and improved defects and customer contact processes Created tools with which to accurately communicate, track, and record the results of defects testing.Established reliable interdepartmental communication between Product Owners and CRM Customer Support. This enhanced product troubleshooting, products defects were more timely reported, and product development improvements were validated

Project Lead for simulator development for the Nursing department. Included recruiting new members of the team,researching and implementing new programs, training new team members, and briefed project stakeholders withproject progress.• Design and create materials to enhance faculty teaching effectiveness.• Participated in the design of a web-based tool for creating new classes within a Learning Management System forBrigham Young University-Idaho.• Support faculty’s use of technology in areas such as the following: Learning Management Software, MicrosoftOffice, and other software programs.

Led crews to accomplish the jobs at hand.• Acquired quotes on needed equipment and manpower• Instructed crewmembers on proper procedures and techniques of equipment and installation of products.

Inspected and cleaned campus thoroughfares and walkways• Sorted and prepared recyclable goods for shipment

Communicated effectively with clients.• Consistently fulfilled timeline requirements for business and clients• Effectively and efficiently solved customer problems.• Accurately added, transported, and archived samples.• Safely transported thousands of dollars worth of clients’ goods.

Communicated effectively and collaborated well with staff members in order to meet staff and faculty requirements.• Effectively solved problems to complete tasks when equipment challenges occurred and deadlines approached.• Maintained and updated archival records of events at Brigham Young University-Idaho• Completed and filed order forms in paper form and then would input them into a database.

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Education record