Ryan Tolman Email & Phone Number

Maintained oversight and ownership of database conversions for customers. This led to on time delivery (almost 100%) and high levels of customer satisfaction.Inspected, sanitized, and cleaned data received from new customers to ensure data integrity and accuracy of information and reports.Trained new hires on processes and procedures involved in the.

Draper, Utah, United States

Established integrations with approved vendors for new customers to setup daily inputs and outputs of information to enhance automation and information availabilityInspected, sanitized, and cleaned data received from new customers or from other vendors to ensure data integrity and accuracy of information and reportsHigh percentage of timely onboarding.

Draper, Utah, United States

Resolved discrepancies within customers information databaseInvestigated and resolved issues within the database and stored procedures which prevented customers from using the software optimally or as desiredOrganized and setup a knowledge base to store trainings, processes, procedures, and other information concerning the product and its.

Provo, Utah, United States

Created a trusting, positive atmosphere where customers were heard, valued., and expectations exceeded Resolved customers’ issues in an effective and efficient manner.Continued process improvements in the defect process and customer satisfaction activities.

Provo, Utah, United States

Maintained and improved defects and customer contact processes Created tools with which to accurately communicate, track, and record the results of defects testing.Established reliable interdepartmental communication between Product Owners and CRM Customer Support. This enhanced product troubleshooting, products defects were more timely reported, and.

• Project Lead for simulator development for the Nursing department. Included recruiting new members of the team,researching and implementing new programs, training new team members, and briefed project stakeholders.
• Design and create materials to enhance faculty teaching effectiveness.
• Participated in the design of a web-based tool for creating new classes within a Learning Management System forBrigham Young University-Idaho.
• Support faculty’s use of technology in areas such as the following: Learning Management Software, MicrosoftOffice, and other software programs.

• Led crews to accomplish the jobs at hand.
• Acquired quotes on needed equipment and manpower
• Instructed crewmembers on proper procedures and techniques of equipment and installation of products.

• Inspected and cleaned campus thoroughfares and walkways
• Sorted and prepared recyclable goods for shipment

• Communicated effectively with clients.
• Consistently fulfilled timeline requirements for business and clients
• Effectively and efficiently solved customer problems.
• Accurately added, transported, and archived samples.
• Safely transported thousands of dollars worth of clients’ goods.

• Communicated effectively and collaborated well with staff members in order to meet staff and faculty requirements.
• Effectively solved problems to complete tasks when equipment challenges occurred and deadlines approached.
• Maintained and updated archival records of events at Brigham Young University-Idaho
• Completed and filed order forms in paper form and then would input them into a database.

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Education record