Ryan Treacy Email & Phone Number

Morristown, New Jersey, United States

New York, New York, United States

New York, New York, United States

• Manage the development, scheduling and production of our direct mail and email outreach for our yearly membership, retail, and project specific campaigns• Implement email production and deployment to more than 1 million prospects, including design, copy editing, proofing, scheduling and approval• Carry out creative and CTA A/B testing based on open rates, click through rates, click to open rates and engagement reports• Segment defined donors, purchasers and supporters for personalized email campaigns based on varied data points gathered from our CRM• Assist with tracking, reviewing, analyzing, and compiling reports on historical membership trends and projected forecasts• Coordinate implementation and maintenance of stewardship plan for donors, by monitoring and analyzing donor trends and reviewing best practices• Manage special projects with the Marketing Director including: CRM API implementation with Salesforce, a full website redesign, a crowdfunding campaign and revamping our mid-level giving program• Develop and edit electronic and print content for internal and external public relations andcommunications such as, direct mail pieces, email messages, web copy and other onlinematerials, social media, donation auto-responders• Manage organization’s acknowledgement procedure, including fulfillment of donationpremiums

Greater New York City Area

• Provided accurate information to customers and demonstrate patience, empathy, and sound judgement.• Achieved assigned KPIs, call handle time, email response time, chat response time, quality, customer satisfaction, etc.• Participated in bi-monthly team meetings to discuss personal strategies and new ways to better serve customers• Met weekly with UX and CMS teams to discuss optimizing KPIs, promotions, and implementing design feedback.• Met daily with logistics team to discuss shipping time-frames and specific carrier or delivery concerns• Received multi-channel interactions, such as inbound phone calls, email, and chat correspondence.

Greater New York City Area

• Implemented social media promotional campaigns which improved online traffic by 25%• Cultivated a loyal customer base by creating a positive atmosphere and starting new daily happy hour specials• Used my previous customer service management experience to gain regular patrons• Utilized my pleasant and positive attitude to give customers the best dining experience and hospitality • Proved my multi-tasking skills by taking orders, running food, making drinks, bussing, overseeing deliveries, and coordinating with the chefs• Drove sales and motivating my co-workers, which helped procure the all time highest day of sales

Greater New York City Area

• Creating volunteer department schedules and maintained spreadsheets for the Jamaica, Queens branch project locations• Overseeing the safety and productivity of volunteers on assigned construction and remodeling projects• Coordinating with management to accurately track volunteer data, trends, and statistics• Serving as passionate spokesperson for volunteer engagement and spread awareness of Habitat’s affordalbe housing models

Greater New York City Area

• Was a paid internship over the Summer of 2014Assisted with creation and design of sales deck and PowerPoint presentations• Developed and executed successful online marketing campaigns to increase traffic to all social media sites (Facebook, Twitter, and LinkedIn accounts)• Provided my copywriting expertise for successful sales pitches to large local and overseas brands • Researched leads and gained clients using Salesforce, Relsci, and other online channels• Drafted sales emails and briefs for current and possible future clients• Sent cold emails and made cold sales calls, which gained clients and large brand interest• Worked closely with the CEO and Marketing Director on various successful sales and brainstorming projects• Assisted in successfully presenting and selling our mobile application to large brands (Proctor & Gamble, Colgate, Boots U.K.)

Tierra Verde, Fl

• Started as floor manager with no prior experience, and within three years of opening, produced the #1 restaurant in the area according to Trip Advisor• Received certificate of excellence from Urban Spoon and Yelp• Supervised the wait staff, bartenders, bussers and hosts• Personally recruited, trained, and motivated each member of my staff• Engaged and listened to patron compliments, advice, and complaints• Assisted the chefs with any questions, concerns or food prep• Supervised the kitchen to uphold sanitary standards and product quality• In charge of scheduling; assisted with produce and beverage orders• Organized and planned large catering and fundraising events• Updated our Facebook page along with promoting and growing business with coupons and surveys• Created and printed new menus with Adobe InDesign and Photoshop

• Assisted customers with movie queries/release date information• Operated the register and sold reserves for upcoming releases• Organized store sections on a monthly basis. Filed inventory on a daily basis and coordinated sales events such as Black Friday/Midnight releases

• Organized and updated hundreds of files and legal documents daily• Operated a Microsoft Excel and online database to keep track of files• Worked as a team with attorneys, paralegals and secretaries on a multitude of projects• Instructed/supervised other employees about the filing system• Entered and verified secretary and paralegal time entries• Moved and arranged filing boxes being sent to storage• Provided administrative support to the Office Manager

Tampa/St. Petersburg, Florida Area

• Created a weekly newsletter using Adobe InDesign• Drafted and sent out targeted press releases to print and online media groups• Updated and engaged the community on all social media accounts daily• Worked together with other volunteers on stories• Volunteered with the semi-annual donation drive• Set weekly deadlines for newsletter stories• Researched local community stories and outreach pieces

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Activities and Societies: Freelance for Crows Nest newspaper

Associate Of Arts (A.A.)