Ryan Trevolt Email & Phone Number

St Louis, Mo 63141, Mo, Us

Acton, Ma, Us

Served as a Solution Architect for a data migration project and led the pre-sales discovery for a Sales Cloud Optimization project. Worked on an internal project to analyze and provide recommendations to the executive leadership team for our annual employee survey. Performed trend and sentiment analysis to compile positive feedback as well as areas of opportunity for the company.

Paris, France, Fr

Delivery Center Leader overseeing a combined team of 100+ resources primarily focused on design, development, implementation, and testing of Salesforce projects with a small group of resources focused on SAP CX, PEGA, and UI/UX design. The three centers contribute in excess of $15M in annual revenue to our DCX practice.

Paris, France, Fr

Serve as People Unit Leader for Capgemini's North America Delivery Centers in Columbia, SC and Houston, TX as well as lead the Salesforce practice in the Columbia and Nashville, TN centers.Architected and led multiple Sales Cloud, Service Cloud, and Experience Cloud projects for major global retailers implementing solutions that reduced calls to their agents while increasing productivity by implementing Omni-Channel solutions (e.g. Service Cloud Voice, Talk Desk, Inside Chat) and intelligent routing automation to remove as many manual processes as possible.Over a three year time period led the delivery of $10M in projects for a top Media & Telecommunications company including consolidation and standardization of processes within Salesforce, support and enhancements for the customer service organization, support the product configuration capabilities within Salesforce that integrate with the backend provisioning systems, as well as user stories, product backlog, architecture, sprints, iteration testing, release management, end user training, and production supportLead & manage the end to end process for developing and enhancing clients Salesforce instances including user stories, product backlog, architecture, sprints, iteration testing, release management, end user training, and production support

Dublin 2, Ie

Led a multi-shore project team consisting of Solution Architects, Technical Architect, Technical Lead, and 5 developers spread across the US, Canada, and the Philippines in the execution of a full SFDC implementation including Sales Cloud, Service Cloud, Marketing Cloud, Chat (Live Agent), Computer Telephony Integration (CTI), Knowledge, and Communities.

Dublin 2, Ie

Led and implemented the consolidation of three SFDC instances into a single instance for a major Agricultural and Food Processing company. Performed in-depth analysis to minimize the effort of migrating code, metadata, and data between instances. Configured, developed and migrated the functionality from two instances into the remaining instance. Led the gathering of requirements and solution design for a Life Sciences client who was considering Salesforce. Worked with technical resources to build out a Proof of Concept (POC) to show the client how Salesforce would meet the needs captured in the requirements sessions.

Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagementsManaging resource requirements and project team membersDeveloping CRM strategy for clientsLeading business and functional requirements definition and prioritization/scoping of requirementsMapping functional requirements to Salesforce.com features and functionalityMaintaining and coordinate communication with the customer throughout each projectDisseminating best practices on solution positioning and deliverySupporting pre-sales activities inclusive of participating in sales calls and proposal developmentMentoring more junior team members in business analysis, project management, and Salesforce.com best practices

New York, Ny, Us

Responsible for driving, facilitating, and contributing to the ongoing development of the Salesforce.com platform for Global Network, Marketing, and Servicing Technologies (GNMST).Lead & manage the end to end process for developing and enhancing multiple SFDC instances including user stories, product backlog, architecture, sprints, iteration testing, release management, end user training, and production support Lead a team of 20+ onshore and offshore Salesforce Administrators and Developers to execute minor site enhancements and large scale development projects across multiple SFDC instances Managing the delivery transformation of projects from a traditional waterfall methodology to an Agile approach. Utilizing Rally as project management tool for all Agile projects Manage project budgets via Clarity (a CA tool) including forecasting, cost plans, resource allocation, and timesheets Utilize HP Application Lifecycle Management tool to manage the Quality Control for System Integration and User Acceptance Testing Manage my team in the execution of 500+ Change Requests/Projects annually Manage my team in daily activities as well as in the creation and execution of Goals, Development Plans, Mid Year Reviews and Year End Reviews

New York, Ny, Us

Co-leading the project to decommission multiple global Lotus Notes databases and migrate/enhance functionality into SFDC. Self taught Lotus Script to be able to translate existing functionality into detailed business requirements.Serve as Subject Matter Expert (SME) on a global initiative to design our 3 year strategy for expanding SFDC as well as consolidating tools and sharing best practices against all regions.Lead & manage the E2E process for developing and enhancing Merchant Technical Servicing's (MTS) portion of our SFDC organization including requirements, development & design, implementation, testing, production deployment, and end user training

New York, Ny, Us

Lead & manage the E2E process for developing and enhancing Digital Merchant Servicing's (DMS) portion of our SFDC organization including requirements, development & design, implementation, testing, production deployment, and end user trainingImplemented Clicktools Survey functionality into Salesforce, automating our survey process on Case ClosureServe as Salesforce.com Administrator and Subject Matter Expert in Global Network Operations (GNO) - DMS team Partnered with Technologies and Business Partners to play a key role in the development, design, training, and implementation of Salesforce for the Product Solutions Group (Inbound Phone Sales), Point of Sale Consultants (Liaisons for Managed Accounts), and the Online Technical Help Desk (Merchant Website Support)Supported the day to day management of the PSG and OTHD teams at our vendor

New York, Ny, Us

Q2 2006 Tribute Award WinnerCreated and implemented new sales tracking and payout reporting for entire PSD group, thus simplifying and reducing turn around time by almost 10 days.Assisted in the development and training that has lead to an increase in total sales while also reducing overall AHT for our Group.Effectively manage and organize numerous projects, trainings, and day to day activities as well as supporting call volumes.

Pasadena, California, Us

Worked as a line cook while going to school

New York, Ny, Us

SME for Business Finance group. Specialized in reconciliations and ledger adjustments for EXPO related charges and/or returned checks. Communications leader for my team and consistently presented new trainings and communications to my team and department.

Philadelphia, Pennsylvania, Us

Riverwoods, Il, Us

Mathematics

Mathematics; Psychology