Locate and provide support on carrier services, including installation and long-term management.Consult on phone and contact-center solutions in the on-premise and cloud space.Build network proposals for small to mid-size companies.Responsible for acquisition and growth of customer base and satisfaction.Maintain strong relationships with direct carrier representatives.

Examine and pay mortgage insurance claims. This includes in-depth knowledge of numerous mortgage insurance products and their related policies. Daily responsibilities include: review of servicer collection and loss mitigation notes; analysis of pay histories to determine unpaid principal balance, escrow history, and possible loan modifications; reading foreclosure and bankruptcy attorney notes to determine delays; evaluate property condition for possible acquisitions.Consistently far exceed expectations for claim accuracy, while maintaining productivity goals.

Member of a server swap team for a national retail store chain. Providing support for field technicians and configuring new servers for use in a virtual environment while not disrupting the daily functions of the store.

Prepared and filed court documents and foreclosure deeds. This required knowledge of the Wisconsin foreclosure process and legal requirements. Daily responsibilities included: preparing legal documents for attorneys; scheduling court dates and attorney appearances; assisting homeowners and clients with questions regarding the foreclosure process; maintaining a positive working relationship with county officials, judges, and other law firms. Maintained a demanding caseload with excellent results.

• Inventoried large and small retail stores in the northwestern Illinois and central Wisconsin areas • Consistently ranked as one of the top 5 auditors in a top 10 district in the nation• Worked closely with store managers and employees to insure an efficient and accurate inventory