Purchasing and pricing of used cars Pricing analytics Marketing Recruitment

● Responsible for the management of a portfolio of over 100 dealerships within my market area● Being a business partner to these accounts by keeping up to date with market trends to maintain credibility and educate customers of future market trends● The disposal of ex Enterprise Rent a Car vehicles, ensuring we get as much money as possible● Negotiation over stock quality and condition ● Dealing with customer complaints daily and ensuring a quick resolution that works for the customer and the business● Responsible for adding new business every month whilst ensuring current business is managed to enable overall growth within my market area● Ensuring timely payment is made by accounts and delivery of services by and to accounts are prompt● Educating and developing trainees within other departments within the business about the department to ensure the whole company is working towards the same goal● Creating relationships with charities and awarding up to £6000 a year to local charities

• Daily logistical planning to ensure optimum fleet utilisation and operational efficiencies. • Training, developing and mentoring management trainees, assistant managers and university interns.• Completing monthly one-to-one reviews, daily development meetings, undertaking disciplinary procedures, ensuring a supportive working environment for all colleagues and providing continual daily feedback to ensure their development and engagement.• Conducting regular branch interviews for new hire applicants and providing feedback to head office for their next steps in the recruitment process.• Maintaining relationships with accounts acting as a personal account manager, ensuring satisfaction and excellent customer service leading to repeat business and drive the take up of new services.• Actively seeking out new business opportunities in the local area to increase rental referrals. • Reviewing and reporting on key financial statements identifying key data and trends.• Undertake 6 monthly forecasting for the branch which includes employee development, service, growth and profit.• Regularly present to senior management on progress against the forecast.

• Daily logistical planning to ensure optimum fleet utilisation and operational efficiencies. • Training, developing and mentoring management assistants and university interns. This includes writing monthly one-to-one reviews, undertaking disciplinary procedures, investigating sensitive issues and providing continual daily feedback.• Conducting branch interviews for new hire applicants.• Maintaining relationships with key external stakeholders to up-sell new services.• Actively seeking out new business opportunities in the local area to increase rental referrals. • Reviewing key financial statements and developing appropriate reports to summarize key data and trends.• Presenting key sales data to higher management with recommendations to achieve targeted figures.• Driving income within the branch to exceed revenue and profit targets whilst simultaneously controlling branch costs.• Developing a sales and business development culture for the branch to improve profitability. • Effectively communicating with customers to resolve any customer service issues. Using this information to then proactively develop new ways of providing exceptional customer service and increasing expectations.

ECB Qualified Level 2 Cricket Coach Responsibilities include planning sessions for two hour, working on own initiative to solve problems if children could not do task set or were already at that level, making sure the children are signed in by their parents/guardians at the start and end of every session, ensuring the safety of the children at all times due to working in a big sports hall with other sports happening around me in different sections and also in games played during the session, for example using softer balls for less confident and skilled children. In the past I have been in charge of an Under 11s team in which extra responsibilities included organising and selected a team for each game and ensuring communication is perfect to ensure children arrive at the right place at the right time.

For the past year I worked as a Commercial Manager on Marks and Spencer’s placement scheme. This was an optional year out of university. Within this time, I assisted in running different areas of the Norwich store, from the General Merchandise, Backstage and the Food Hall. I was also given responsibility to act as store manager for a week in the Lowestoft store. Other responsibilities included organising and leading teams for events in store, opening and closing the store, assisting in the opening of the new Peterborough store and running assessment centres for the 2013 graduate intake.

Responsibilities included: Planning sessions for the hour, working on own initiative to solve problems if children could not do task set or were already at that level, making sure the children are signed in by their parents/guardians at the start and end of every session, ensuring the safety of the children at all times due to working in a big sports hall with other sports happening around me in different sections and also in games played during the session, for example using softer balls for less confident and skilled children