Ryan Vargas Email & Phone Number

Miami, Florida, United States

-Responsible for managing large amounts of inbound and outbound calls (30-60+ calls daily), emails, and text messages in a timely manner. Also responsible for identifying customer needs and providing information on service appointments.-Assisted customers in scheduling their appointments for service on their vehicles, scheduling 250+ appointments per month, with an average show rate in excess of 85%, and generating in excess of $100,000 in revenue for the business on a monthly basis.-Partnered with the service advisors in order to assist with customer needs, research issues and provide solutions or alternatives.-Responsible for responding quickly to internet, phone, and live chat inquiries using email, scripts, and templates.-Participated in team and process training sessions – kept positive relationships with teammates, sales teams, and dealership management.-Provided exceptional customer service in a professional and courteous manner.-Partnered with the brand managers to manage the daily workload within the service department regarding reservations throughout the day.-Contacted and communicated with customers to identify service needs. -Responsible for managing customer contact information within the CRM.-Capable of multi-tasking in a fast-paced environment.-Provided information on alternative transportation programs.-Demonstrated flexibility and a willingness to help the team and the mission by adapting to changes in the work schedule.

Orlando, Florida, United States

Graduated as a Bachelor of Science in Business Administration, Integrated Business.

Orlando, Florida, United States

•Fall 2021-Spring 2022: Served as FMA's president. Responsible for overseeing the organization's functions and ensuring that all operations go smoothly. I spoke at the beginning of meetings and communicated any announcements that our members needed to know. I also handled overall planning for organization meetings/activities as well as administrative tasks. I was also the direct liaison to our club sponsor Dr. Melissa Frye. Major Accomplishments:-Led FMA’s return to in-person meetings following a 1 ½ year hiatus.-Joined with leaders from 4 other business clubs & Mark Thompson (CEO, NNN Capital) to host the 2nd Annual Business Bash.-Secured guest speakers for some of our first meetings of the Fall 2021 semester.-Maintained a base of 40 active club members.-Organized FMA’s trip to the 2022 MoneyShow Investment Conference in Las Vegas (our club’s first out-of-state conference trip since Fall 2019).•Spring 2021:As Club Secretary, I was responsible for supporting the functions of FMA's executive board to ensure that all meetings and activities functioned as smoothly as possible. I accomplished a variety of things in this role, including:-Created FMA's Slack group.-Presented on behalf of FMA at a UCF College of Business RSO panel.-Presented in a joint workshop between FMA and Pegasus Group on Microsoft Excel.-Setup FMA's Venmo account.-Sent out meeting attendance confirmation emails after every meeting.•Fall 2020: -Equity Analyst on the Financial Literacy Committee. Prepared presentations on the financial markets and presented to the entire organization at the beginning of meetings.-Most Active Club Member (#1 out of 33 members)•Spring 2020: -Most Active Club Member (#1 out of 76 members)-Attended weekly meetings to listen to professionals from the local business community speak about their careers and experience.-Volunteered in fundraising activities for the club.-Participated in Mentorship Program.