Ryan Vesely Email and Phone Number
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I have built my career focused on empathetic approaches to successful customer outcomes. My experience focuses on the complete customer technical journey, starting with discovery and solution mapping in presales, moving to implementation and onboarding in post sales, driving adoption with technical customer success, and ultimately ensuring a working solution with technical customer support. Through two successful exits (New Relic IPO and Sauce Labs acquisition by TPG), I have built individual elements of this journey, as well as led a complete solution that spans across the focal areas to drive value and renewals for long lasting customer relationships. This has been applied at PLG level motions, low touch environments, and high touch enterprise and strategic level engagements.Having spent time working in product management has also given me a sense of the business of software delivery and operations as it relates to customer expectations. Aligning the technical solutions built through product with a tight market fit focuses on delivering value to the customer. This drives successful long term engagements and customer loyalty. It also has the benefit of ensuring the business is directionally correct and protects the interests of the company. Managing these expectations through the complete technical journey delivers stewardship of the of the solution, the company, and the customers it serves.
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Senior Director Global Customer SuccessConviva Feb 2024 - PresentFoster City, Ca, UsConviva is a modern observability platform that connects real-time experience and performance metrics to help technology creators provide the best possible customer experience. In this role, I work directly with Solution Engineers and Customer Success Engineers to ensure our customers have the best technical experience so they can focus on creating the same for their customers.
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MemberPresales Collective May 2020 - PresentChicago, Illinois, Us -
Vice President, Global Technical ServicesSauce Labs Mar 2022 - Jul 2023San Francisco, California, UsSauce Labs is a leading provider of continuous testing and software quality solutions to deliver digital confidence to enterprises, ensuring their applications meet customer expectations on every browser, OS, and device.* Established and led the Global Technical Services team and strategy to support +40% company growth target.* Reported directly to the CEO, providing crucial leadership and strategic insights.* Led cross-functional teams in planning, budgeting, and implementing essential systems and processes for driving growth and retention strategies, utilizing platforms such as Salesforce, MEDDPICC, Demo2Win!, Vivun Hero, The Loops, Zendesk, and Jira.* Managed a global team of 60 professionals, including direct oversight of five directors spanning presales/solution engineering, customer success, customer support, implementation engineering, and technical account management. Teams were geographically distributed across the US, UK, Germany, India, and Australia.* Played a key role in driving the company's growth to a $110M run rate and its successful acquisition by TPG (Texas Pacific Group). -
Vice President, Customer Success And Technical ServicesSauce Labs Jan 2020 - Jul 2023San Francisco, California, UsLed three technical customer facing teams including Solution Engineering (Pre-Sales), Solution Architects (Post-Sales), and Customer Support.* Member of Senior Leadership Team (SLT) of Sauce Labs - top 20 executives of the company.* Focused on New and Renewal Business at $70M ARR* SE Team: 1 directors, 2 managers, 14 Individual contributors located in the US,London, Berlin, Sydney, Australia.* Support Team: 1 director, 3 managers, 20 individual contributors located in the US,London, and Berlin.* Customer Success: 3 managers, 15 individual contributors located in the US, London,and Berlin.
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Vice President Of Technical ServicesSauce Labs Mar 2021 - Jun 2023San Francisco, California, Us* Led and managed three customer-focused technical teams: Solution Engineering (Pre-Sales), Solution Architects (Post-Sales), and Customer Support.* Held a pivotal role as a member of the Senior Leadership Team (SLT) at Sauce Labs, ranking among the company's top 20 executives.* Contributed significantly to the company's growth, instrumental in achieving a successful increase in Annual Recurring Revenue (ARR) to $82 million.* Oversaw Solution Engineering Team consisting of 2 directors, 2 managers, and 14 individual contributors located across the US, London, Berlin, and Sydney, Australia.* Managed the Support Team with 1 director, 3 managers, and 20 individual contributors based in the US, London, and Berlin.* Guided the Solution Architects Team, leading 1 manager and 7 individual contributors located across the US, Canada, Netherlands, and Berlin.
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Senior Director, Technical Sales And ServicesSauce Labs Aug 2019 - Jan 2020San Francisco, California, UsLed two technical customer facing teams including Solution Engineering (Pre-Sales), Solution Architects (Post-Sales), and Customer Support.* Helped grow business from $45M to $65M ARR* SE Team: 3 managers, 12 Individual contributors located in the US, London, Berlin,Sydney, Australia.* Solution Architects: 1 manager, 7 individual contributors located in the US, Canada,Netherlands, Berlin.
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Senior Director Technical SalesSauce Labs Dec 2017 - Aug 2019San Francisco, California, Us* Transformed and enhanced pre-sales operations and team to effectively cater to the demands of the enterprise customer market.* Collaborated closely with the Chief Revenue Officer to successfully implement the Challenger Sale process.* Directed and oversaw a team of 8 skilled professionals, strategically distributed across the US and EMEA.
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Director Sales Engineering - QuipSalesforce Jan 2017 - Nov 2017San Francisco, California, Us*. Established and developed the Sales Engineering team within Quip, a division of Salesforce Productivity Cloud.*. Innovated by implementing standardized demo scripts and services for pre-sales engagements, enhancing consistency across opportunities.*. Strategically devised a customer adoption roadmap, effectively identifying potential upsell prospects.*. Maintained close collaboration with the sales leadership, actively contributing to technical forecasting and strategic planning.*. Pioneered a seamless transition process for newly acquired accounts from pre-sales to post-sales phases. -
Director Of Sales EngineeringNew Relic, Inc. Dec 2015 - Dec 2016San Francisco, Ca, UsNew Relic provides industry leading data aggregation and analysis for engineers to monitor, debug, and improve their entire tech stack, ensuring customers' applications meet the needs of an ever changing market.* Played a pivotal role in successfully guiding the company to a prosperous IPO exit.* Led and supervised a team of fourteen individual contributors and two sales engineering managers.* Introduced streamlined services for pre-sales engagement, encompassing discovery, best practices, integrations, and customer success.* Developed a systematic approach to identify customer adoption pathways and potential upsell avenues.* Actively engaged with sales leadership on a daily basis, assuming responsibility for technical forecasting.* Spearheaded a cross-functional initiative to create, design, and manage a comprehensive company-wide demonstration system. -
Senior Manager, Global Corporate Sales EngineersNew Relic, Inc. Jul 2014 - Dec 2015San Francisco, Ca, UsManaging a diverse team of Corporate Sales Engineers across two continents. Includes hiring, onboarding, training, and technology and process certifications for Commercial and Enterprise Sales Teams.
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Technical Account ManagerNew Relic, Inc. Jun 2013 - Jul 2014San Francisco, Ca, UsConsultative technical account management in Southwest United States region. Highly focused on technology and solution design in a pre-sales environment for leading enterprises.
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Senior Director Of ProductSpigit Sep 2012 - Jun 2013San Francisco, Ca, UsLead strategy and product direction for the Spigit platform, including defining requirements for data, business logic, and presentation layers. Work closely with chief architect to ensure business requirements are defined and met and that sound technology strategies are in place. Additionally own product definition for Spigit's product offering surfaced through Microsoft SharePoint. Work closely with other product owners, marketers, developers, and sales to create and maintain the best possible product focusing on crowd based innovation management. -
Director, Product Strategy (Product Management)Saba 2010 - Sep 2012Dublin, California, UsTransformed fastest growing segment of Saba's product line to meet needs of many Fortune 500 companies such as Hartford Investment Group, Yum! Brands, and Baker Hughes, International. Responsible for leading cross-functional team of Product Managers, User Experience designers, Engineers and worked closely with Product Marketing team to establish go to market strategy, including sales readiness, pricing, analyst presentations, key demonstrations, and market forecasting. -
Senior Sales EngineerSaba Oct 2004 - May 2010Dublin, California, UsSuccessfully engaged clients in pre- and post-sales activities for large enterprise projects, including technical and functional explanation for the J2EE, fully Web enabled solution, network and infrastructure integration, needs assessment, solution identification, proposal generation, process control, and project management. Example clients include Cisco Systems, Intel, Baker Hughes, Kraft Foods, Kaiser Permanente, and Hitachi Data Systems.
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Sales EngineerScreamingmedia/Pinnacor/Marketwatch 2001 - 2004• Responsible for scoping large enterprise projects for prospects, including network and infrastructure integration, needs assessment, solution identification, proposal generation, and project management. Example clients include Verizon Wireless (and other Verizon entities), E*TRADE Financial, American Express, Sony, and Toshiba.
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ProducerIsyndicate 2000 - 2001Analyzed clients’ needs, explained how iSyndicate technology worked, scoped solutions to meet clients requirements, performed custom development work for demos, and managed knowledge transfer to implementation team. Clients included: Nortel Networks, NBC, Gateway, Lincoln National Life Insurance, Chase Manhattan, and Time Warner Cable.
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Associate Development EditorWadsworth Publishing Company 1997 - 2000Worked with authors to create compelling and accurate educational material for the collegiate market. This included creating a P&L for each product created, working with sales and marketing to craft go to market messaging and strategies, and competitive intelligence.
Ryan Vesely Skills
Ryan Vesely Education Details
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Bates CollegeEnglish -
Shady Side Academy
Frequently Asked Questions about Ryan Vesely
What company does Ryan Vesely work for?
Ryan Vesely works for Conviva
What is Ryan Vesely's role at the current company?
Ryan Vesely's current role is Technical Sales Executive | Customer Success Executive | Customer Support Executive.
What is Ryan Vesely's email address?
Ryan Vesely's email address is ry****@****ail.com
What is Ryan Vesely's direct phone number?
Ryan Vesely's direct phone number is +165038*****
What schools did Ryan Vesely attend?
Ryan Vesely attended Bates College, Shady Side Academy.
What are some of Ryan Vesely's interests?
Ryan Vesely has interest in Collecting Antiques, The United States Of America, Exercise, Sweepstakes, Home Improvement, Marketing On Facebook, Shooting, Reading, Gourmet Cooking, Sports.
What skills is Ryan Vesely known for?
Ryan Vesely has skills like Saas, Product Management, Enterprise Software, Product Marketing, Cloud Computing, Pre Sales, Strategy, Crm, Management, Go To Market Strategy, Innovation, Team Leadership.
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