Ryan Werner Email & Phone Number

• Customer Success lead supporting the Banking, Financial Services & Insurance sales pod. Portfolio under management consists of six global BFSI leaders in the upper half of the Fortune 500 and represent ~$11.5M of annual recurring revenue for AAi. Portfolio includes AAi’s largest customer, several others in the top 15 and the remainder in the top 50.• For the fiscal year 2019, portfolio under management experienced zero license churn. Additionally, each customer recognized license growth ranging from 60% to 656% and an overall portfolio average growth of ~295%.• Quarterly net promotor scores (NPS) increased over fiscal year 2019 for each customer in portfolio ranging from 21% up to 82% and each customer currently in a ‘recommend’ status.• Key responsibilities include partnering with Strategic Account Manager on overall account ownership and opportunity management, conducting weekly, monthly and quarterly cadence and strategy calls with executive stakeholders, coordinating support efforts with Technical Account Manager and global support teams, facilitating resolution on product defects and customer advocacy with product enhancement requests.

Charlotte, Nc

• Customer portfolio under management consists of 25+ global companies ranging in size from mid-enterprise to Fortune 50 with gross revenues in excess of $500B annually. Industry verticals include financial services, manufacturing, energy, healthcare, technology, human capital, media & entertainment. Represents $8M (~50%) of Skuid’s annual recurring revenue and $1M in professional services revenue.• The collective efforts of the Enterprise Customer Success team have resulted in consecutive years of best-in-class churn below 4% (versus the industry standard of 8-10%), negative net churn of 135% over the last twelve months and year over year customer revenue growth of over 20%.• Two-time winner of Skuid’s President’s Club award (2016 & 2017).• Key responsibilities are overall customer ownership, strategic account growth and executive stakeholder relationships, including coordinating Skuid’s sales, support, professional services, product engineering and marketing teams to assure customers are achieving maximum value and impact with the Skuid platform. • Ongoing customer success activities include monthly and quarterly cadence with stakeholders, promoting & coordinating upgrade activities, coordinating training opportunities, identify and scope new subscription and professional services opportunities, and lead the end-to-end renewal process.

Charlotte, Nc

• Technology leader on three multi-million-dollar HR initiatives - Merrill Lynch acquisition (completed in 2011), HR outsourcing transition from Fidelity to Aon Hewitt (2012-2013), and the HR ‘Simplify and Improve’ transition from two HR platforms (Oracle, international – PeopleSoft, domestic) to one global, consolidated, cloud-based platform, Workday.• Project management leader on both initiative and BAU work efforts. Partnered with Global Mobility line of business to define and document business requirements, then with the Global HR Technology development team to evaluate and document high- and low-level design. Documented, maintained and reported project details to participants, business owners and technology leadership. • Key strategic partner for Global Mobility that drove evaluation of current technology infrastructure, declining technology needs, potential vendor consolidation and cost savings, and expansion of internal application functionality while meeting data security and risk compliance requirements.• Technology owner and resource manager of Global Mobility’s primary internal application, Centralized Resource Tool. CRT was used as a data hub for HR and pay data sent downstream to vendors, as well as key application functionality used to compile assignee yearly total pay summaries, stage data for cash & equity tax calculations, compiling and distributing cash & equity award statements.• Oversight of Global Mobility’s vendor application portfolio used for assignee management, relocation, immigration and tax services, global cash & equity award calculations, and short-term business travel. Included yearly disaster recovery exercises, technical recovery planning and continuity, all aspects of application security, break/fix issues, product enhancements and releases.

• Managed support engineers and the day-to-day operations of the Network Support team. Monitored workflow, developed and establish the standard operating procedures (SOP) documentation, conducted quarterly business reviews with customers and handle customer service issues as they arose, oversaw recruiting, interviewing and hiring. • Led a multi-month implementation of a new ticketing and accounting system called ConnectWise used to track all incoming support tickets, workflow with customers, time sheets, invoicing and management reporting.• Sourced, identified and initiated sales calls to potential customers. Worked alongside of technical team lead to conduct initial prospect meetings and network onsite surveys. Managed the full sales life cycle through proposal and engagement.

Charlotte, Nc

• Member of the executive leadership team responsible for setting direction and overall leadership for the organization.• Operational leader that established human resource department, oversight and implementation of recruiting and new hire on-boarding function, established loan file compliance and state mandated licensing for the main office, satellite offices and individual loan originators, managed all operation and support staff.• Technology directional leader for all hardware and application infrastructure; maintained and managed partnership with external support provider.• Oversight and leadership of the loan processing/production team that supported the loan originators including the establishment of best practices, process and procedures, reporting and file accountability.

Nashville, Tn

• Recruited and placed business strategy consultants, high-level technologists and executives while at ThinkingAhead, Shikare and Momentum.• Developed Oracle recruiting practice at ThinkingAhead focused specifically on the placement of Oracle ERP application consultants and database administrators.• Developed e-commerce recruiting practice at ThinkingAhead with two other colleagues; recruited and placed web application developers, strategists, designers and infrastructure architects.• President’s Club Award winner in 1998 and 1999 at ThinkingAhead Executive Search.• While consulting through Momentum, restructured and developed the overall recruiting and HR processes as well as go to market plan for local medical transcription services provider.• Also consulting through Momentum, assisted local motorsports team with their overall sponsorship and marketing plan for the 2002 race season.