Ryan White Email & Phone Number

Waltham, Massachusetts, United States

Reading, England, United Kingdom

Leveraging my two decades of expertise in the payments, financial services and automation technology domains to drive innovation in Pegas’ current and upcoming technologies for managing retail and commercial payment fraud, disputes and exceptions. - Delivered complete ISO 20022 support for our Swift cross-border payment exception solution- Introduced an.

Swindon, United Kingdom

• Collaborated with senior IT, Architecture, Change and Business stakeholders on the development of green-field architecture using a new PegaCloud digital process automation platform (Pega Infinity 8.3)
• Provided thought-leadership and guidance on the assembly of a new Automation centre of excellence
• Delivered governance, control standards, quality and delivery frameworks
• Completed quantitive and qualitative enterprise analysis on opportunity assessment and strategy alignment for the Director of automation to use for strategic funding and planning
• Managed the digital process automation business architecture function
• Delivered leadership and incubation of initial delivery candidates, including the end-to-end implementation of a key tactical remediation/complaints capability

London, United Kingdom

• Engaged with senior stakeholders, providing direct consultancy on remediation, refactoring, re-architecting and global deployment of a strategic Pega case management platform in Insurance Underwriting
• Conducted ScrumMaster/Delivery coordination activities, managed vendor deliverables and the client/vendor relationship on numerous active delivery work-streams
• Provided thought-leadership, and constructed a roadmap to enablement of an enterprise Pega platform
• Singularly responsible for all functional design of the deployed Pega solution, as well as UI/UX design and adherence to general re-use and scaleability/re-use best-practices

Basingstoke

• Provided consultancy to C-level and Director client stakeholders, and created business architecture models to drive successful transformation aligned with their vision
• Led internal business architecture projects end-to-end, including managing workstreams
• Planned and delivered successful outcomes for policy renewals, Pega Knowledge Management and SAP integration initiatives
• Secured 4 renewal extensions from Pegasystems due to overall business and change performance
• Contributed significant architectural input into the cutting-edge PegaMarketing and PRPC-integrated AA digital transformation programme

London, United Kingdom

• Performed the role of Group IT Relationship Lead between Enterprise Systems and Commercial Banking Operations
• Communicated cross-functionally at both horizontal and vertical organisational level
• Oversaw small to large BPM & business transformation projects across group operations
• Delivered thought-leadership and best practice on how to effectively leverage Pega technology
• Provided consultancy on a diverse range of other enterprise technology implementations including Microsoft Dynamics, OpenSpan robotics (which has since become core to Pega's robotics offering) and IVR telephony.
• Led numerous successful Pega BPM change introductions for Lloyds enterprise systems

London, United Kingdom

• Performed extensive business process modelling and authored detailed BPMN 2.0 Use Cases to enable deployment of a new Pega PRPC solution
• Created solutions for fully automated and user-guided processing, and designed UX and UI assets
• Delivered comprehensive analytics to track operational effectiveness of solutions
• Managed and delivered agile and iterative complex business change projects end-to-end
• Completed waterfall projects using RBPM, R2 and Prince2 methodologies and principles
• Identified and resolved complex end-user problems directly, utilising iterative proof-of-concept techniques

Reading, Berkshire, United Kingdom

• Directly assigned to a key government agency as a PRPC Development Consultant
• Developed and coded a workload management support tool using previously defined requirements
• Accelerated the development of the highly-acclaimed tool using Java-based PRPC CPM
• Identified unique selling points, highlighted key benefits and created quality marketing material
• Independently selected as SME to author content for a wiki-style knowledge-sharing repository
• Worked with colleagues to co-develop a key piece of entrepreneurial intellectual property

Poole, Poole, United Kingdom

• Ran the team responsible for configuration and maintenance of the Barclays Pega PRPC Smart Investigate payment exceptions solution
• Led numerous business-critical Pega, KYC and Regulatory projects end-to-end, including scope definition, requirement management, and business case development
• Conducted initial requirements analysis and evaluation to determine project milestones
• Created functional/non-functional designs to implement business change and product configuration
• Delivered fully headless automation through customisation of a workflow directly within Smart Investigate (correspondent bank charges)
• Led, packaged and documented the deployment of versioned code releases/rulesets from development through test and delivery to production

Poole, Poole, United Kingdom

• Represented Barclays at Swift as an early adopter of SWIFTNet E&I, and was an active member of the Maintenance Business Validation Group (MBVG)
• Selected to provide direct payment consultancy and investigative support to Barclays Top 10 Corporate clients
• Identified a revenue stream which resulted in the generation of over GBP500k profit per annum
• Acted as Lead Business Analyst in a key site consolidation programme
• Rectified strategic issues with Swift formatting to improve bank-wide straight-through processing by over 80%
• Solutioned enterprise-level process enhancements directly in a Pega-based workflow solution (PegaWORKS)