Ryan Chung Email & Phone Number

Amsterdam, Netherlands, Nl

Developing and implementing strategic account plans to drive revenue and customer satisfaction.Identifying and addressing customer pain points to increase retention and repeat bookings.Using expert knowledge of market trends and customer needs to upsell additional services.Applying conflict resolution skills to defuse difficult customer situations and turn them into advocates.Collaborating with cross-functional teams to improve processes and increase productivity.Regularly reporting on key metrics and providing insights to inform decision making.

Amsterdam, Netherlands, Nl

Assisting in hotel properties digital marketing strategy and growthFocused product marketing to align with partners needs and grow their customer baseDeveloped strategic partnerships 300+ hotel partners

Amsterdam, Netherlands, Nl

Created a zip code zoning map document to cross reference short term rental zoning areas in City of Miami to help reduce workload by 80% for our coordinators.Facilitated launch of short-term rental ordinance requirements by creating zoning maps for City of Los Angeles and Las Vegas with over 5,000 properties on Booking.com’s platform in collaboration with our legal team.Delivered training to new home property managers on how to use Booking.com’s extranet and rates & availability system.Assisted account managers, clients, and vendors with over 320+ requests for updating/building information on home properties.Researched Short Term Rental regulations happening across all cities in the US and Canada. Acted as the point of contact for hotels to turn to with questions regarding the extranet and reservations for over 28 major cities in US and Canada.

Burlingame, California, Us

Provided order guides based on signed contracts for quicker turnaround times.Drafted and sent proposals to prospective clients to turn into contracts.Led consultation meetings with prospective clients to meet their expectation and needs by analyzing and documenting kitchen space for potential equipment/merchandise. Procured all merchandise and maintain merchandise inventory in ordering app of 40+ products for new client launches and replace broken items at client sites.Ensured merchandising items are standardized for all client sites to ensure branding is seamless.Procured and coordinated all special graphics with design team for branding messages and marketing at client sites.Communicated with account managers on client’s expectations through merchandising requests and maintain budget from order guides.

Burlingame, California, Us

Supported the hiring team by teaching new employees merchandising guidelines, inventory management, and branding.Managed the launch team of 5 (account managers, equipment technicians, warehouse operators, and stockers) to ensure logistics and day of launch are successful.Successfully launched 8-12 clients per month.Collaborated on launching new client kitchen spaces by working with design, warehouse, finance, and legal team.

Burlingame, California, Us

Interfacing with customersKeeping food products restocked in the office kitchenReceiving deliveriesKitchen equipment maintenanceTracking inventory levelsCreating an overall stellar eating experienceManaged first catering trial of 125+ office of Oh My Green

San Francisco, California, Us

Successfully Oriented and integrated driving partners onto the Uber platform at least 30 per day.Meticulously analyzed sensitive documentation to ensure legitimacy; identifying irregularities and implementing solutions.Resolved concerns and questions for drivers using the Uber Platform.

Creating social media contentCollaborating with students for research and event planningWork on campaigns to help clients reach their end goal.Research and creating a media listInternal and external communications with students and professors for collaborative work for clients.