Innovative, profit-oriented Director of Director of Service Operations based in Phoenix Arizona with demonstrated success in increasing revenues, achieving cost reductions and improving client satisfaction in customer-facing operations and large diverse organizations. Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused, strategic workflow, staffing and business process analyses. Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expenses with limited resources. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results. Forges long-lasting client and business partner relationships.Key Skills AssessmentStrategic Management – Experienced in client management, timeline management, and change management to increase efficiencies and reduce costs while maintaining solidrapport with business partners.Team Leadership and Budget Management – Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operationswhile overseeing staff and managing budgets.Process Improvements – Devised and implemented processes, procedures, systems and internal controls that led to greater efficiencies and increased performance.
Listed skills include Javascript, Wordpress, Css, Php, and 34 others.