Ryan Wirley Email & Phone Number

New York, United States

Amherst, New York, United States

Works closely with operations managers to direct and assist in process improvement initiatives throughout the Customer Operations organization targeting 10-15% efficiency gains / cost savings and error reduction / quality improvement. Acts as project manager for key departmental projects, leveraging project management skills and delivering on timelines..

Amherst, New York, United States

Leading a team of 8-15 titles call team agents responsible for assisting customers with inbound title inquiries while simultaneously working outbound to contact auto dealers, customers, and DMVs to assist clients with lien/title perfection on vehicles they financed. Organized and implemented new call team processes and procedures to reduce average age to.

Amherst, New York, United States

Lead a team of 15-20 lease maturity consultants servicing lease maturity portfolios for multiple auto finance industry leaders. Responsible for performance management, coaching, and development of frontline associates in addition to managing client relations. Conceptualized and implemented new processes and procedures including training and compliance..

Churchville, New York

Responsible for the processing and securement of recreational vehicle financing and management of dealership profit center. Reviewed customer credit profiles and deal structures to target specific lending institutions and deliver the best financing solutions available. Offered and explained additional protective aftermarket financing products and services.

Rochester, New York Area

Reporting and Analytics - Created and distilled actionable reporting for use by leadership to identify, coach, and correct outlier behaviors with respect to performance and efficiency metrics.Absence Management - Responsible for managing employees out of office for extended periods of leave. Developed customized welcome back plans to quickly and.

Rochester, New York Area

Responsible for coaching and development of leadership and front line team members of a large scale team to deliver enhanced performance results with respect efficiency, quality, and cost control performance indicators. Actively encouraged participation and ownership of cultural creation and management.

Rochester, New York Area

Responsible for behavioral and performance management of small scale teams of 10-15 front-line inbound customer service agents. Demonstrated success with building inclusive teams and exceeding performance targets.

Rochester, New York Area

Handled inbound and outbound customer support calls with specific focus on loyalty, retention, and needs based up-selling of Verizon Wireless products and services. Took on project roles including peer-to-peer coaching with specific focus on customer loyalty and retention, supporting supervisor teams for extended periods of time as primary point of.

Rochester, New York Area

Responsible for onboarding of new canvassers, door to door fundraising for issue specific campaigns.

Bachelor Of Arts (B.A.), Communication And Media Studies, Cum Laude

Activities and Societies: Dragon Chrinicle - Student Reporter Completed internship program with New York Public Interest Research Group.

Associate Of Science (A.S.), Public Relations/Image Management