Ryan Ley Email & Phone Number

Dayton, Oh, Us

Akron, Ohio, Us

Boston, Ma, Us

Boston, Ma, Us

Dayton, Oh, Us

- Supervises, mentors and coordinates the work of professional and technical staff that includes full time and student employees within a first line support IT Service Desk. - Establishes overall procedures, scheduling, training, and delivery of IT services for first line service desk analysts. - Ensures new service desk staff are on boarded and prepared with the appropriate knowledge to create a positive customer experience. - Prepares preliminary and long-range plans, estimates, and budgets for service desk support. - Constantly looking for opportunities to improve service desk operations with a attitude and focus on service excellence. - Ensures the service desk staff is fully using appropriate knowledge management tools and practices in order to meet service level targets (SLT’s). - Serves as a technical resource for all CaTS services to include but not limited to: wired and wireless networking, identity and access management workflows, enterprise applications such as Ellucian-Banner, Cognos, and Office365, operating systems such as Windows, OSx, and mobile devices, and associated management systems such as ServiceNow, JAMF-Casper, Microsoft SCCM, and ServiceNow.

Dayton, Oh, Us

CS 2900-03, Professional IT PracticesIn this course we will discuss the basic concepts of IT Support, with an emphasis on standard IT organizational structure, technical writing skills, and professional communication principles in the first half of the class. In the second half, we will explore basic computer hardware knowledge, operating systems, and networking principles.

Dayton, Oh, Us

- Plan and provide ongoing support to a university-wide deployment of over 2000 workstations specifically to be used in a high-volume public setting by faculty, staff and students of all disciplines with 24/7 availability, both on and off WSU’s main campus. - Administer smooth integration of over 50 unique software packages into the existing deployment of core applications. Demonstrate specialized knowledge to assist in meeting adaptive technology and universal access needs of faculty, staff and students within the WSU community. - Develop imaging/installation/management solutions for core operating systems, applications and specialized departmental software using JAMF/Casper as well as SCCM, Active Directory, and ServiceNow.

Arlington, Virginia, Us

Division Protocol Officer/Aide de Camp - United States Army, Fort Riley, KS; Baghdad, Iraq - Plans and executes official visits and events hosted by the Commanding General of the 1st Infantry Division and Fort Riley (5500+ personnel). - Coordinates the preparation of invitations, itineraries, and special projects for the Commanding General of the 1st Infantry Division. Squadron Operations Officer - United States Army, Fort Riley, KS - Developed and implemented Squadron-level (450+ personnel) training events. - Maintained accountability of organizational equipment in excess of 10 million dollars. - Contributions resulted in a highly effective and efficient Squadron deployment to South Korea. Reconnaissance Platoon Leader - United States Army, Fort Riley, KS; Camp Buehring, Kuwait; KASOTC, Jordan - Oversaw the health, welfare, morale, training and supervision of 40 soldiers. - Maintained accountability of organizational equipment in excess of 30 million dollars. - Contributions resulted in earning Top Platoon status and successful deployments to Kuwait and Jordan.Infantry Operations Officer Trainee - United States Army, Fort Benning, GA - Developed leadership skills in a high-tension, crisis-driven environment. - Graduated in the top 25% of class. - Maintained accountability of organizational equipment in excess of 1.5 million dollars. - Contributions resulted in a tight-knit network of young and resilient professional officers. Cadet Battalion Communications Officer - Ohio University, Athens, OH - Oversaw the health, welfare, morale, training and supervision of 5 cadets. - Maintained accountability of organizational equipment valued in excess of $250,000. - Responsible for the maintenance, repair, and serviceability of all Bobcat Battalion Cadet computer and telecommunications equipment, including cell phones, computers, printers, and radios (civilian and military.)

Master Of Information Systems - Mis, Management Information Systems, General

Bachelor Of Arts - Ba, Political Science And Government