Over 10 years service in Enghouse Interactive (Singapore)- President of The Chinese University of Hong Kong, Alumni Association of Singapore (2022 - 2023)- CISSP - CERTIFIED INFORMATION SYSTEM SECURITY PROFESSIONAL Training - Certificate of Completion (IBF Programme Code : P210726WUG)- AWS Certified Solutions Architect - Associate.- AWS Certified Developer (DevOps) - Associate.- Advanced Certificate in Learning and Performance (ACLP) - Singapore Institute for Adult Learning (IAL) - Workforce Skills Qualifications (WSQ)Hong Kong Born, a Computer Science and Engineering Major Bachelor’s Degree holder of The Chinese University of Hong Kong in year 2000, I have been involving and leading in many Multi-National IT Products for over 20 years. Migrated to Singapore at year 2003.Through my challenging but gainful employments, I have already gained the recognition from and enhancement of contribution to all my existing and previous employers with my positive and responsible working attitude. Projects:- Video Conferencing Applications e.g. Enghouse Vidyo- Call Centers Applications both on Premise and on Cloud with Microsoft Skype for Business and Teams Applications, NEC, Avaya and Mitel PABX globally. e.g. Enghouse CC, CCSP, CCE, CP- Telcom (MNP) Number Portability Applications, Telcom Voice, USSD & ISUP system.- Logistics Transportation Systems: Oracle Transportation System, DBSchenker Warehouse Management System- Projects are globally in SINGAPORE, HONG KONG, AUSTRALIA, NEW ZEALAND, INDIA, THAILAND, MALAYSIA and INDONESIA.Team & Clients management:Throughout my years in Enghouse Interactive, Syniverse, DB Schenker and Hasbro Hong Kong, I have gained experience in managing team members internally and fronting various customers or partners externally and globally.Pre-Sales Skill:Experience in Pre-Sales IT Consultant to close as many deals as possible. Successfully arranging meetings with all the potential customers to help companies closing deals.Preparing all the presentation resources such as Products’ Technical Specifications, Scalability of the Products and Product Demonstration Sets ready for customers’ testing. Language: Fluent Spoken (English, Mandarin, Cantonese). Excellent Written (English, Simplified and Traditional Chinese).Skills: CISSP Trained.AWS Solution Architect, AWS Developer (DevOps), Java J2EE Server architecture, Call Centre, IVR Specialist, Telecom Development, JIRA, Serena TeamTrack, ZendeskFronting Customer, Product Presentations, Team Leading, System analyst, Web and Clearing House Development.
Listed skills include Solution Architecture, Java Enterprise Edition, Databases, Telecommunications, and 3 others.