Ryan Wong Email & Phone Number

Singapore

Singapore, New Zealand, Australia

- Technical Consultation and Supports on various Enghouse Interactive Products to our APAC Channel Partners.- Closely working with Regional Customers including Malasyia, Japan, Taiwan, Indonesia, Singapore and Hong Kong.- Being an active team member in our Enghouse ANZ, Europe and US Teams. Conference meetings with team members globally to make everyday works done.List of various Enghouse Interactive Products:* CCE - Contact Center Solutions (formerly known as Apropos)*… Show more - Technical Consultation and Supports on various Enghouse Interactive Products to our APAC Channel Partners.- Closely working with Regional Customers including Malasyia, Japan, Taiwan, Indonesia, Singapore and Hong Kong.- Being an active team member in our Enghouse ANZ, Europe and US Teams. Conference meetings with team members globally to make everyday works done.List of various Enghouse Interactive Products:* CCE - Contact Center Solutions (formerly known as Apropos)* CP - Communication Portal (IVR platform & CT ADE)* EICC - Communication Center (Zeacom)* QMS - Quality Management Suite - Call Recording, Screen recording, Agent evaluation (CallRex)* CTI Connect (CTI middleware)* Vidyo (Enterprize Video Conferencing)* Various other supported solutions on 3rd party PBX like Skype for Business (Lync), MS Teams, Shoretel, Avaya, Nortel, Mitel.As one of the IT Professionals in the Singapore office, being part of the Australia-New Zealand-APAC Team, I need to provide technical consultation and support to all of the existing Call Centre customers, mainly in the APAC Region. I am assisting Pre-Sales IT Consultant to help closing as many deals as possible.Jobs scope including preparing presentation resources such as Products’ Technical Specifications, Scalability of the Products and Product Demonstration Sets ready for customers’ testing. Enghouse Interactive in APAC region is currently specializing in providing Call Center, Unified Communications and Self-Service Solutions to over 10,000 customers around the world and more than 1 million agents handing more than 1 billion customer interactions each day. Show less

Singapore

- Convert all the logistics related project requirements from Sales Team to technical specifications.- Present the technical specifications to customers together with Sales Team. Projects:- OTM Oracle Transportation Management J2EE Development.- WMS DBSchenker Warehouse Management System J2EE Development.- Once the project specifications are agreed by customers, I have to manage and finish the projects as per the timeline requested by customers. - After finishing… Show more - Convert all the logistics related project requirements from Sales Team to technical specifications.- Present the technical specifications to customers together with Sales Team. Projects:- OTM Oracle Transportation Management J2EE Development.- WMS DBSchenker Warehouse Management System J2EE Development.- Once the project specifications are agreed by customers, I have to manage and finish the projects as per the timeline requested by customers. - After finishing the projects, product presentation has to be conducted in front of the customers to close the projects. Show less

Singapore, Hong Kong, Thailand, India

- Manage all different kind of Telecommunication Related Projects in Singapore, Malaysia, Hong Kong, Thailand and India.- Manage and Lead team members from Hong Kong, Malaysia and Singapore.Projects:- Mobile applications: Voice, USSD, ISUP, MAP, Number Portability Applications in Singapore.- Be a Core Engineer and Manager to implement and support various projects in SingTel, M1 and Starhub in SINGAPORE.- Support Singapore Government IDA Central Number Portability… Show more - Manage all different kind of Telecommunication Related Projects in Singapore, Malaysia, Hong Kong, Thailand and India.- Manage and Lead team members from Hong Kong, Malaysia and Singapore.Projects:- Mobile applications: Voice, USSD, ISUP, MAP, Number Portability Applications in Singapore.- Be a Core Engineer and Manager to implement and support various projects in SingTel, M1 and Starhub in SINGAPORE.- Support Singapore Government IDA Central Number Portability system:This system was developed by J2EE (JSP/EJB) in WebLogics with SOAP XML Web Services. Require to compile, deploy and implement this J2EE system to maintain the IDA's 10 years Service Level Agreement with Syniverse Technologies- Based in INDIA to involve in India's TATA Teleservices Ltd JAVA STP Client which is interacting with Tekelec's STP servers in India:The client is part of the LSMS component in TATA Teleservices's Mobile Number Portability project. This Client is a traffic intense JAVA Multi-Thread Client/Server TCP network JAVA Program with Tekelec MML Provisioning Technologies- Based in Bangkok, THAILAND, leading team members from HONG KONG on the Development, Design and Implementation of J2EE (JSP/EJB) & SOAP XML Web Services System of Thailand's DTAC Telecom's Mobile Number Portability (MNP) projects:Hold all the meetings with Thailand's DTAC MNP team to negotiate and gather all the MNP system requirements and design Show less

Singapore

- Develop various Mobile and Web Intelligent Marketing Systems; - Develop of a new sophisticated Mobile Intelligent Marketing Eco-system called ASP SYNERGY. The ASP SYNERGY system allows advertisers and business merchants to launch effective, measurable marketing campaigns that are timely, location specific and personalized.- Lead the implementation and launching of this Marketing system by various technologies such as J2EE with Java JDK version 1.3 or above, Oracle with 8.1.7… Show more - Develop various Mobile and Web Intelligent Marketing Systems; - Develop of a new sophisticated Mobile Intelligent Marketing Eco-system called ASP SYNERGY. The ASP SYNERGY system allows advertisers and business merchants to launch effective, measurable marketing campaigns that are timely, location specific and personalized.- Lead the implementation and launching of this Marketing system by various technologies such as J2EE with Java JDK version 1.3 or above, Oracle with 8.1.7 Enterprise Edition, Bea Weblogic version 5.1 with sp8. Require to perform system testing with customer and perform system training after launching the system.- Work on the Virtual Waller System which is the sub-system in MSPS Mobile Payment System architecture. The virtual wallet is a JSP + EJB (J2EE) WebLogic server based consumer digital wallet that allows consumers to store virtual cash in multiple currentcies.- Lead in the development of MSPS Virtual Wallet Web Portal which allows consumer to perform both e-commerce and m-commerce transaction once he/she has successfully registered himself/herself via the Virtual Wallet System. The Portal required skill set of JSP (J2EE) with Oracle DB. Show less

Hong Kong Sar

- Develop in-house web application is for external vendor quotation & internal workflow processing; - Web application for external vendor quotation & internal workflow processing. - Take part in enhancement for existing phase 2 applications, handle program coding task for phase 3 efficiently in just 6 months.- Develop a fully Dynamic HTML web development with extensive use of JavaScript to design and develop the Vendor Sales Quotation web interface. - Completed the product… Show more - Develop in-house web application is for external vendor quotation & internal workflow processing; - Web application for external vendor quotation & internal workflow processing. - Take part in enhancement for existing phase 2 applications, handle program coding task for phase 3 efficiently in just 6 months.- Develop a fully Dynamic HTML web development with extensive use of JavaScript to design and develop the Vendor Sales Quotation web interface. - Completed the product without any delay of the project. Show less

Hong Kong Sar

- Web application development and deployment on iPlanet web server and Oracle DB. The web application is called Twins Mobile Web Portal for New World Mobile

Hong Kong Sar

- Expertise in developing Java based Intelligent B2C online and mobile personalized advertising system; - Developing Java based Intelligent B2C online and mobile personalized advertising system with J2EE, WEB, Oracle DB, SQL, XML and WAP technologies.- Use JSP to develop the Front-End WEB and WAP pages which display, submit and retrieve data from 2nd and 3rd layer of the system with dummy data for connectivity development.- Modify 2nd layer J2EE EJB layer so that the system… Show more - Expertise in developing Java based Intelligent B2C online and mobile personalized advertising system; - Developing Java based Intelligent B2C online and mobile personalized advertising system with J2EE, WEB, Oracle DB, SQL, XML and WAP technologies.- Use JSP to develop the Front-End WEB and WAP pages which display, submit and retrieve data from 2nd and 3rd layer of the system with dummy data for connectivity development.- Modify 2nd layer J2EE EJB layer so that the system could retrieve and save valid data to DB by inputting realistic data from Front-End WEB and WAP interfaces.- Session Beans were used for business logic between Front-End and DB and then Entity Beans were used to perform DB Manipulation e.g. Insert, Update, Delete and Select from Oracle DB.- Perform User Acceptance Test (UAT) with customer, Hong Kong SmarTone Telecommunication Ltd.- Involve in rolling out the system to public and was required to monitor and maintain the system stability for half a year. - Problem reports were also required to write when errors were reported by customer and public. Show less

Hong Kong Sar

JAVA, J2EE (JSP) with Bea WebLogic, Javascript and DB2 SQL for CWOW.com web development

Certified Information System Security Professional (Ibf Programme Code : P210726Wug), Cissp Certified Information System Security Professional, Certificate Of Completion (Training)

CISSP - CERTIFIED INFORMATION SYSTEM SECURITY PROFESSIONAL IBF Programme Code : P210726WUG

Advanced Certificate In Learning And Performance (Aclp), Advanced Certificate

Activities and Societies: Advanced Certificate in Learning and Performance (ACLP) Advanced Certificate in Learning and Performance (ACLP).

Aws Security Essential, Aws Security Essential, Certificate Of Attendance

AWS Security Essential

Aws Certified Solutions Architect - Associate

AWS Certified Solutions Architect - Associate

Bachelor Degree Of Computer Engineering, Computer Engineering

Activities and Societies: Internet Association, Orientation Camp Committee

Certificate, Google Squared Digital Marketing

Activities and Societies: Google Squared Digital Marketing Google Squared Digital Marketing. Latest skills of Digital Marketing e.g..

Certificate, Artificial Intelligence In Finance, Certified

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Sun Certified Web Component Developer For The Java Platform, Ee 5, Sun Certified Web Component Developer For The Java Platform, Ee 5

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Oracle9I Dba Integrated Learning

Activities and Societies: Oracle9i DBA Integrated Learning

Ielts (Overall Band Score: 7.0)

Activities and Societies: International English Language Testing System – General Training (Overall Band Score: 7.0)

Education record