Building a new geographic region for GVC Mortgage comprising of North Central/North West Indiana, and Southwest Michigan. Working to develop and modernize the Mortgage Production model to focus on side-by-side leadership, employee development, and community involvement to break down barriers and achieve more meaningful results. https://www.gvcmortgage.com/https://www.youtube.com/@GVCmortgagehttps://www.facebook.com/pages/GVC-Mortgage/1500923900211165

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Formerly Teachers Credit UnionDirected the Consumer Real Estate Division at Teachers Credit Union, achieving exceptional results through strategic leadership and inspired management while working diligently with internal stakeholders and other departments to achieve new benchmarks for the Organization. Notable Highlights:• Received the “David R Sage Award” in 2021 the organization’s highest recognition for Leadership in the Workplace• Created a blueprint for Credit Union Mortgage Production and attained record-breaking results with the department more than tripling it’s 2019 volume and producing a credit union historical high of $481 million in 2020, $639 million in 2021, and $420 million in 2022, despite the conclusion of the covid refinance boom. • Cultivated a robust business development, sales, and outreach culture, promoting maximum member engagement and branch referrals, while sustaining Credit Union leading NPS scores & achieving 50% of volume coming from outside of credit union membership. • Expanded the team from 46 employees to 100 over two years creating a scalable production and operations model. • Achieved balance sheet and community lending needs by introducing over a dozen new products, including ITIN lending and a robust Construction loan delivery channel, while creating tailored solutions for affluent and LTMI borrowers.• Established and launched a dedicated mortgage-focused inbound/outbound contact center that managed 10k contacts annually.• Oversaw RFP Process, selection, and implementation of high priority core LOS, Pricing Engine, and CRM systems. Directed the conversion and customization of the systems to meet specific business needs. • Enhanced operations and sales efficiency by introducing new workflows, executing cross training programs, and establishing accountability systems.

VICE PRESIDENT, RETAIL LENDING AVP, REGIONAL LENDING MANAGER AVP, AREA RETAIL MANAGER BRANCH MANAGER Directed Retail lending production and operations including Mortgage, Real Estate, and all Consumer Loans. Oversaw dozens of Retail Financial Centers for eight of the ten years with MutualBank while earning multiple awards & promotions after achieving excellent results within areas of responsibility. Notable Highlights: • Received the prestigious "A Step Beyond" award in 2011 for exceptional internal service, one of only 29 recipients in the bank’s 120-year history.• Directed teams that achieved historic production volumes in Real Estate and Retail Lending for several consecutive years. • Spearheaded the implementation of numerous production and operations systems used bank-wide in lending and retail.• Oversaw teams through 2 different core LOS conversions and served as Lead Project Manager on the bank’s first CRM system. • A pioneering member of the Bank's Innovation Council, tasked with addressing growth and technology challenges.• Co-created a comprehensive "superhero customer service" training program, facilitated, and delivered classes to over 500 students to enhance internal and external service quality.