Managing Broker for area office.

Developed local, state, and federal sales in 15 state territory. Negotiated, administered, and ensured compliance of state contracts within the territory including TXMAS, state of Florida, and State of North Carolina. Supported local territory sales representatives with timely information on sales best practices, researched growth areas, and mapped out strategic action plans for capturing new business.

Managed North American warranty replacement projects; focusing on customer retention and cost containment. Developed processes for after-sales service department, implementing practices and regularly refining to maintain relevancy. Used sales and relationship-building skills to negotiate cost reductions from outside vendors, contractors and respected partners to curtail losses on all projects. Generated reporting for senior management outlining costs reductions, materials inventory, project forecasting, and current status of projects.

Business to business sales. Sought out new customers and serviced existing customers in multiple market segments in central Pennsylvania, focusing on healthcare, education, GSA, architectural, distributor network, and other commercial end-use. Developed sales plans, pricing directives, and marketing strategies for each market segment.

Held responsibility for managing all manufacturing claims for West Coast region. Served as dedicated field services representative for Boeing Corporation. Secured production of warranty replacement goods. Coordinated scheduling of warranty work contractors. Managed materials logistics and ensured receipt and payment of contractor invoices.

Order originator for multi-million dollar custom furniture fabricator. Provided project price estimation and forecasted manufacturing lead limes. Held responsibility for communications with regional sales representatives, purchasing agencies, and design firms in order to expedite manufacturing process.

Supervised team of 25 customer service representatives dedicated to package tracking and customer retention for United Parcel Service. Developed reputation for handling difficult customers with aplomb. Was a trusted resource for company and was asked to assist in the strategic closing and transfer of the department out of state.