As a Delivery Manager and Engagement Manager at Go Nimbly, I manage multiple teams of Revenue Ops consultants to deliver strategic outcomes through complex projects across the go-to-market technical stack.• Drives the consulting sales process for key enterprise clients, scoping and resourcing complex, multi-million-dollar projects across CRMs, ERPs, data warehouses, marketing automation systems, and the rest of the GTM tech stack.• Responsible for building and retaining a team with the top architecture, consulting, program management, and engineering talent.• Establishing processes for operational and sales excellence including overhauling the discovery, scoping, and SOW process to ensure every new project is set up for implementation success.Go Nimbly is a Revenue Operations company with offices in San Francisco, New York, and Chicago. We help innovative, high-growth companies break down internal silos, in order to close gaps in the customer experience and increase revenue by 26%. We help SaaS companies drive more revenue by creating a buying experience that’s both frictionless and human.

Manages multiple teams of Revenue Ops consultants to deliver strategic outcomes through complex projects across the GTM technical stack.

- Led multiple client-facing teams composed of engineers, administrators, sales consultants, and marketing consultants to deliver RevOps programs for large SaaS companies. - Managed the implementation and overhaul of GTM systems including Salesforce, Marketo, HubSpot, Outreach, Snowflake, RingLead, and others.

Responsible for the establishment and management of the Salesforce administration and support team. - Leads a team of Business Analysts in the maintenance, support, and growth of all CRM Navigator systems and their associated systems. - Manages team workload, prioritization of system-critical support, and execution of organizational priorities with CRM technology. - Establishes processes, procedures, standards, and Service Level Agreements with vendors and stakeholders.

Responsible for defining and executing the CRM strategy in support of organizational goals. - Led a team of more than 50 stakeholders and 5 vendors through implementation of Salesforce to manage city networks and 1.4M donors.

Translated organizational strategy into practical IT strategies, projects, and technology roadmaps often within the Workday cloud environment. - Managed the transition to cloud-based systems by replacing numerous legacy systems with carefully selected cloud solutions. - Worked with a team of 18 stakeholders to successfully transition to a new time tracking system for all hourly employees. - Oversaw the release and training of the new Navigators brand to more than 1,500 staff worldwide.

- Worked with government and non-profit customers to engineer and implement creative technology solutions meeting business and ministry needs. - Managed radio system upgrades across multiple states integrating new technology with existing systems. - Coordinated between customers, engineers, and other stakeholders to engineer and deliver complex hardware and software solutions on-time and on-budget.

- Responsible for managing the full life cycle of customer projects totaling over $22.5M in revenue.- Oversaw the implementation of a new quote management system used for tracking, prioritizing, and responding to thousands of requests for quotes.

Established new lines of business while growing existing accounts for Iron Bow’s Department of Defense territories in the West and Midwest by selling product, solution, and technical services. Worked extensively with strategic partners to introduce disruptive new technologies to both high-level decision makers and IT administrators with on-site demonstrations and educational seminars. Partnered closely with other resellers and service providers to enhance local account coverage, ensure procurement paths are established, and allow for strategic focus on key points of influence within the territory.• Increased West Air Force business by factor of 10 including $1.4M in high-margin service contracts.• Maintained relationships with over 100 direct customers while developing and strengthening over 12 strategic alliances critical to territory sales.• Cultivated new sales at top accounts including Air Force Space Command, 24th Air Force, Northern Command, Transportation Command, and Space and Missile Systems Center.• Sold over $15M in data center, collaboration, networking, cloud computing, secure mobility, and information security products and solutions to Department of Defense customers.• Closed 3-year maintenance agreement worth $920K with the Department of Energy National Labs using leased financing, increasing margins while decreasing the cost to government.• Worked closely with Air Force Research Laboratory contracting staff to secure a $915K small business contract to engineer, implement, and test a complex two-site data center system.• Captured $720K Air Force flight test technical support services contract with three full-time, on-site employees.

561st Network Operations Squadron, led a 45-member team responsible for providing cyber security services to 235,000 users on a $1.5B network spanning 61 locations, four major commands, and five combatant commands.Acting Operations Flight Commander (Jan 2011 – May 2011)- Led team of 200 military and contract personnel in operating, maintaining, and securing classified and unclassified networks for 61 locations. Oversaw boundary, infrastructure, help desk, and crew operations.

Led team of 16 ensuring availability of network services to 325,000 users worldwide.

86th Communications Squadron, led operations and maintenance of $54M network providing classified and unclassified voice and data service to 15,000 users at 21 locations throughout Europe. Responsible for five phone switches valued at $14.8M and 585,000 miles of fiber/copper cable.

• Formed 65-member consolidated support team for 12,000 users in only six months, gaining recognition as the Air Force model and directly contributed to unit “Excellent” compliance inspection rating.• Led the development of procedures for the maintenance of workstations, servers, telephones, BlackBerries, Land Mobile Radios (LMRs), over 50,000 phone lines, and Voice over IP phones on classified and unclassified networks.• Established robust training program for melding technicians from five different career fields into a cohesive workcenter. Exceeded DoD 8570 certification requirements with over 60% of technicians certified within six months and gaining recognition during a training inspection as the “best seen to date.”• Primary author of the Standard Operating Procedures for Client System Teams (CSTs) throughout the United States Air Forces in Europe (USAFE), clearly defining the structure, procedures, and daily operations of CSTs in USAFE.

86th Communications Squadron, led team of 17 military and civilian technicians in the operations and maintenance of the Cisco infrastructure, Dynamic Host Controller Protocol (DHCP) servers, and both hardware and software-based Virtual Private Network (VPN) connectivity for the $54M enterprise network providing classified and unclassified voice and data service to 15,000 users at 21 locations throughout Europe.

• Created original iPhone App received in over 86 countries with over 38,000 downloads and 1.4M adds.• Secured vulnerable websites, putting an end to frequent successful attacks by employing custom scripts and signatures to detect and block the exploits.• Designed and built a backup utility for Unix/Linux based web servers, allowing quick customization and deployment during consulting engagements.

Key member of the Institutional Advancement team, responsible for recruiting, training, and managing a 20-member call center, developing and executing fund-raising campaigns, and managing the development of new call center software through a software development vendor.

Responsible for collecting, auditing, and storing detailed activity records for over 50 dispatch crew members guaranteeing timely and accurate pay.

Studied at the Library of Congress in the early mornings and worked on the House Floor for the remainder of the day. Served four months as a Cloakroom Page answering phone calls from congressional staffers, the White House, and media to answer legislative questions or to locate congressmen during a vote.