Ryan Zimmerman Email & Phone Number

Omaha, Ne, Us

San Jose, Ca, Us

Spearheaded the development of fraud investigator case management systems/tools, leveraging automation and genAI for process efficiency, utilized by 1000 employees globallyStreamlined cross-functional fraud investigations processes by identifying opportunities to optimize team performance through both tool development and process improvementsDefined the strategic vision for fraud operations organizational strategies with Product teams by documenting requirements, prioritize features, managing ramp, overseeing ops readiness, conducting ROI calculations, and ensuring compliance with regulatory requirementsLed the transition towards a sustainable business model in the Fraud and Compliance operations department, with a long-term vision of increase agilityManaged and mentored a team of risk analysts, focusing on program management, operational procedure automation, and tool development within a automation centric framework.Used SQL for a data driven strategy in decision making and minimize fraud losses.Leveraged my ability to effectively communicate to deliver comprehensive program success reports to stakeholders, including SVPs, fraud colleagues, and external partners, improving stakeholder engagement and coordination.

San Jose, Ca, Us

Demonstrated versatility by serving as both a lead risk analyst and a manager in my last year showcasing adaptability and the ability to excel in multifaceted rolesSpearheaded and owned PayPal’s Risk decline override program which enables customers impacted by risk friction to bypass that decision through authentication with the Customer Support team; enabled $2.5M monthly while remaining margin neutral in losses generatedDeveloped, defined, and implemented customer risk authentication policies in collaboration with Customer Support and Risk partners on a global scale. This underscores my capacity to drive strategic initiatives that align with organizational objectivesMonitored fraud trends associated with the override program through vigilant reporting and alerts. Implemented swift mitigation strategies as needed, demonstrating a proactive approach to risk management. Managed escalations from Risk Operations, Customer Service, and Account Management teams to the Consumer Risk strategy departmentCollaborated with Fraud Operations, Customer Service, and Account Management teams to manage escalations effectively, demonstrating problem-solving skills in a collaborative environment.

Buena Park, California, Us

Oversaw the development of Ria Digital's fraud rule engine in order to decrease fraud losses through mitigation, identity verification, and device ID softwareDeveloped SQL dashboards for fraud detection and risk KPIs, reporting performance and improvement opportunities to leadershipImplemented an Early Release ACH program for underwriting low-risk transactions to release orders before funds were delivered from bankPerformed cost-benefit analysis of third-party fraud providers to assess solutions for reducing fraud losses and impact on business risk system

San Jose, Ca, Us

Managed risk mitigation strategies and business enablement strategies for global merchants in North America; served as the public face of PayPal's Fraud Detection capabilities to external Risk teamsCollaborated with peers across companies to manage risk, monitor fraud trends and chargebacks, enhancing relations with key revenue driversDeveloped, assessed, and executed regional loss mitigation methods based on product industry; processed and analyzed large data sets to detect certain modes of operation such as account takeover and collusionEffectively conveyed complex concepts and analytics using visual tools like Excel, Tableau, and PowerPoint

San Jose, Ca, Us

Reduced flash fraud attacks by applying heuristic expert guidelines and data-driven algorithmsCollaborated with large merchants and Account Managers to mitigate risks and reduce fraud trends for high-value clients and business partners.Implemented proactive monitoring and swift mitigation of potential fraud across various regions and merchant portfolios like electronics, gaming, and furniture.

Ba, Criminal Justice, Psychology

Ms, Master'S In Security Management

Effective Communications And Human Relations

High Impact Presentations