Ryan Zollner Email & Phone Number

Parsippany-Troy Hills, NJ, US

Parsippany, New Jersey, United States

• CLAIMS ASSESSMENT, EVALUATION & PROCESSING | RISK MITIGATION | CUSTOMER SUCCESSVENDOR RELATIONS | EMERGENCY HANDLING | PROCESS AUTOMATION | CLAIMS MANAGEMENT
• Assumed a multifaceted commercial claims management role, assessing, evaluating, and processing commercial claims in alignment with regulatory requirements while developing robust strategies to resolve complex disputes.
• Led a team of 10 (nine Claims Examiners and one Supervisor) within a $MM department, overseeing the entire claims management process for 1000s of claims annually while ensuring adherence to regulatory protocols.
• Managed escalated claims valued at $100K+ while collaborating with legal teams to resolve high-stakes disputes, ensuring positive outcomes, and protecting sales relationships.
• Handled emergency scenarios such as named hurricane responses by processing 50+ claims daily in FL.
• Executed a Salesforce-based claims management platform, automating workflows, streamlining operations, and reducing claims resolution time to improve operational efficiency.

Carlstadt, New Jersey, United States

• SALES VOLUME OPTIMIZATION | CLIENT-CENTRIC SERVICESSYSTEM TRANSFORMATION | CLIENT EXPERIENCE ENHANCEMENT
• Increased annual sales volume for strategic clients by 300% (from $200K to $750K) annually via targeted relationship management and execution of tailored service strategies to maximize client-centric satisfaction.
• Delivered quarterly presentations detailing claims process flow, departmental goals, and key achievements to 100+ employees while providing valuable insights into operational efficiencies and performance metrics.
• Revamped and transformed the existing system into a high-quality claims management platform, streamlining operations and enhancing visibility for the internal team, thus improving process efficiency/client experience.
• Built the entire claims department from concept to execution, aligned with the organization's vision/objectives.
• Acted as a Certified Inspector and Product Expert spanning flooring, adhesive, and associated materials.

Brooklyn, New York, United States

• HR MANAGEMENT | FLEET MANAGEMENT | BUSINESS MANAGEMENTOPERATIONAL EFFICIENCY | QUALITY CONTROL & ASSURANCE
• Utilized HR management acumen to hire, onboard, train, and oversee 20+ crew while ensuring top-notch service delivery for clearinghouse and banking customers to achieve high-level client success and satisfaction.
• Led a fleet of 9 vehicles to ensure optimal performance, regular maintenance, and adherence to safety rules.
• Identified and resolved operational gaps and discrepancies to meet quarterly property completion targets.
• Worked with the CEO to design/launch East Orange office HQ, supporting expansion/operational efficiency.
• Supervised daily on-site operations for properties while ensuring strict adherence to quality standards.

Pleasanton, California, United States

• PORTFOLIO GROWTH & EXPANSION | PROPERTY STAGINGSALES OPTIMIZATION | PROJECT MANAGEMENT LIFECYCLE
• Achieved portfolio growth via expert property renovations/staging while generating $1.8M in sales in (4) years.
• Acted as a Project Manager to purchase, remold, renovate, and sell properties for profit across the CA market.
• Exhibited in-depth knowledge of the construction industry, involving permits and business requirements.
• Realized a significant profit margin of ~40% by identifying/renovating distressed properties across the market.
• Spearheaded all aspects of property renovation projects, including planning, budgeting, and execution.

Export, Pennsylvania, United States

• BUSINESS GROWTH | CONTRACT NEGOTIATIONS | MEDICAL BILLING SERVICESCLIENT ACQUISITION & RETENTION | STAFF DEVELOPMENT | BILLING CYCLE TIME REDUCTION
• Founded and grew a medical billing company, leveraging an entrepreneurial approach to drive year-over-year business expansion and achieve substantial revenue growth and operational excellence.
• Generated $10M+ in revenue for clients by integrating cutting-edge web-/hardware-based claim processing solutions for 30+ medical practices while ensuring seamless service delivery.
• Led a high-performing team of (8) in-house billers and an outsourced team in India, providing 24/7 medical billing services through innovative operational frameworks and continuous staff development.
• Drove business development via proactive outside sales efforts while identifying and securing new client accounts across healthcare practices, thus consistently exceeding business growth targets.
• Forged strategic partnerships with leading healthcare providers and local doctors, negotiating long-term contracts for medical billing services, increasing market penetration and client retention.

Pittsburgh, Pennsylvania, United States

• Executed high-impact, targeted marketing programs for professional practices, including financial advisors, law firms, accounting firms, advertising agencies, and sales/marketing support organizations.
• Devised lucrative marketing/sales strategies to achieve $1.8M and $2M revenue in 2001/2002 respectively.
• Conducted comprehensive market analysis and client needs assessments to develop strategic marketing campaigns while optimizing outreach and engagement for professional service firms.
• Strategically collaborated with cross-functional teams to ensure seamless integration of marketing initiatives with business development efforts while driving brand awareness and client acquisition.
• Delivered tailored marketing solutions to address unique business objectives and exceed client expectations.
• Provided detailed reports/actionable insights for clients to refine and improve marketing plans continuously.

Western Pennsylvania And The State Of Ohio

• Built business relationships in the Eastern OH/Western PA markets to generate new sales opportunities.
• Drove vertical market development across the architecture, design, legal, and accounting communities.
• Cultivated relationships with key stakeholders to ensure product specifications aligned with customer needs.
• Provided guidance, training, and performance evaluations to meet and exceed regular sales targets and goals.

Pittsburgh, Pennsylvania, United States

• Analyzed sales trends, inventory levels, and customer demand to support the development of buying strategies while optimizing product selection and maximizing profitability.
• Built supplier relationships to secure favorable pricing, delivery schedules, and product availability.
• Conducted market research/competitor analysis to identify emerging trends and new business opportunities.