Ryan Zollner is a dynamic and results-driven Claims Management Professional with 20+ years of experience in the construction and property industries while managing high-value claims, mitigating financial risks, and streamlining claims operations. He led a talented team of 10 within a $MM commercial claims department while managing 1000s of claims annually and expertly resolving escalated claims valued at $100K+ to protect key client relationships. He demonstrates leadership in risk management and process optimization as a pivotal driver in enhancing operational efficiency, reducing costs, and improving customer satisfaction. In his role at GAF, Ryan managed high-stakes scenarios, such as named hurricane responses, while processing 50+ claims daily in the Florida region and ensuring rapid and accurate settlements to support clients and minimize disruptions. He achieved process automation by implementing a Salesforce-based claims management platform, thus reducing claims resolution times and significantly enhancing operational productivity and customer satisfaction.During a distinguished career of continuous growth, Ryan acquired vast expertise in assessing, mitigating, and resolving financial risks associated with high-value claims while effectively minimizing organizational liabilities and safeguarding profitability. At Michael Halebian & Company, his client-centric strategies led to a remarkable 300% increase in annual sales volume for critical clients —from $200K to $750K through the implementation of tailored service strategies focused on client satisfaction. He negotiates complex settlements among covered parties, clients, and third-party vendors —highlighting a commitment to achieve favorable outcomes while ensuring claims management activities comply with legal protocols. He provides actionable data-driven insights via detailed reports and presentations to enhance business performance and inform decision-making processes.Through dedication to promoting a culture of collaboration, Ryan empowers cross-functional teams to exceed performance targets by spearheading training and development initiatives. He leverages cutting-edge technology to automate claims functions and streamline operations, achieving substantial cost reductions and improved productivity. He manages multiple projects from concept to execution while completing work requirements in alignment with specifications. His unwavering commitment to driving operational excellence solidifies his role as a transformational leader to produce long-term success in the claims management domain.