Manage and coach a team of Sales Representatives to ensure quarterly sales goals and targets are met and a common message and policies are being extended from sales. Work directly with high-value customers to ensure product adoption and best practices are followed for their specific workflow. Responsible for the implementation and daily management of CRM, including creating processes and implementing features to increase efficiency. The ongoing creation of documentation and onboarding materials for Sales and Processing teams. Support and guide high-value customers to deliver product feedback to senior leadership and the development team for new product features.

Assists and guides current and prospective customers to find solutions that will best suit their workflow. Responsible for working directly with a variety of clients helping them to find, adopt and utilize Avenza's MAPublisher, Geographic Imager and Avenza Maps software solutions. Ensures CRM database is accurate and up to date daily. Prepare quotes, invoices and deliver online demonstrations and workshops for prospective clients, providing one-on-one technical support and recommendations based on client need and usage. Coordinate internally with Support, Development and Sales teams to help establish new product features, documentation and marketing strategies. Exhibit at industry trade shows.

Extracted and processed LiDAR data for flight operations using a variety of proprietary software tools.Demonstrated exemplary interpersonal skills and technical knowledge of LiDAR concepts and capabilites to provide outstanding support to new and existing clients.Collected, analyzed and interpreted data to resolve technical issues using Microstation with TerraScan extension, providing interdepartmental referrals when appropriate to ensure outstanding client service and support.