Ryan Bliss Email & Phone Number

Orlando, Florida

Orlando, FL

• As the Director of Video Service of the Black Box Network Services Video Solutions Practice, I managed staff associated with the Technical Assistance Center (TAC), Field Engineering, and contractual on site entities.
• Custom SLA and SOP creation for TelePresence and VNOC Managed Services offered by BBNS including on premise or remote Break/Fix services, Reservation/Scheduling, Bridging, Monitoring, Reporting, MCU Management, and.
• Developing and maintaining training schedules for BBNS VSP Service and Engineering staff.
• Locating, interviewing, hiring, and training onsite Managed Services entities.
• Renewing BBNS Cisco Master ATP certification each year, which included keeping hardware inventory and employee certification levels up to spec, per Cisco requirement.
• Performed as the Lead BBNS representative in obtaining Cisco Business Video Powered Service for BBNS taking the Company into the highest class of Cisco partners globally. This included managing assistance provided by a.

Orlando, FL

• As Manager of Video Support Services at PS Technologies/Black Box VBU, I was responsible for maintaining the Technical Assistance Center and managing all post sale client interaction. The TAC is staffed 24x7x365. The.
• Designing and maintaining BMC Service Desk Express database (including data entry of all supported parts and customer location and contact information, logging of trouble tickets, reporting, etc.).
• Management of TAC staff (including shift management, 24/7 staff management, reporting, etc.).
• Interfacing w/ PST/BBVBU Sales Representatives pre-sale, introducing the TAC to new clients, and assisting w/ identifying proper installation groups for new installs and field services groups for those contracts.
• Coordination of end user training efforts and coordination of all PST/BBVBU personnel manufacturer certification training.
• Management of Manufacturer/Partner Level Certification (TANDBERG Platinum Partnership, Cisco Master ATP, Polycom RPSS, etc.)

Bradley Beach, NJ

Started with PS Technologies as the first employee hired and managed Service and Support (TAC) through the BBNS acquisition of PST. Certified PST very early on as a Tandberg Platinum Partner and in doing so, managed all of the cert levels each employee held and the hardware required to obtain the certification.

PEO Command Control & Communications, Myer Center, Ft. Monmouth, NJ

For US ARMY PEO C3T at Ft. Monmouth, my responsibilities included overseeing daily operation of 4 videoconferencing rooms as well as scheduling and operating a Polycom MGC-100 MCU. Equipment in the 4 video rooms included a Picturetel Concorde, Polycom Viewstation, Picturetel 970, Tandberg 7000 Classic codec, multiple Dell PCs, ceiling mounted projectors.

Eatontown, NJ

• As a Videoconferencing Engineer & Distance Learning Specialist, my responsibilities included:
• Maintenance of over 10,000 video and distance learning end points.
• Record, monitor, & update trouble tickets in York Telecom’s ticket tracking application (BIS).
• Assisting in scheduling, supporting, & conducting final acceptance testing with Field Engineers dispatched to customer end points to assist in troubleshooting, training, installations, & de-installations.
• Wide Area & Local Area network support for ISDN, IP, & IVT video applications.
• Interfacing w/ various Network Carriers (MCI/Sprint, AT&T, Qwest, etc.) & Equipment Manufacturers ( Polycom, Tandberg, VTEL, OneTouch, ClearOne, Snell & Wilcox, Sony, etc.) on network, hardware, & software diagnostics.

Washington D.C. Metro Area

I worked with some amazing deejays throwing epic raves in an “anti-rave” climate at Buzz/Nation. I was privileged & honored to have worked with artists such as Scott Henry, John Tab, Basement Jaxx, DB, Paul Oakenfold, Dieselboy, Donald Glaude, Dave Ralph, and many others.Buzz – once called "Washington's best electronic dance night" by The Washington Post.

Washington, DC

• York Telecom CorporationY2K Council, Washington, DCVideoconferencing and A/V Support RepresentativeAs a VTC and A/V Support Rep. at the Y2K Council site in Washington, DC I performed the following duties:
• Assisted installation of network cabling for videoconferencing throughout the Y2K operations center.
• Installed videoconferencing room and desktop systems and provided end user training to the various Y2K staff members assigned to use those systems.
• Logged trouble calls regarding operational, hardware, and software failures.
• Interfaced with various equipment manufacturers to resolve operational issues (Polycom, Radvision, VTEL, etc.)

Mclean, VA

• MITRE Corporation, McLean, VAMCU Operator and Videoconferencing Support RepresentativeAs an MCU Operator & VTC Support Rep. for MITRE Corp. I performed the following duties:
• Scheduled and supported all multipoint videoconferences for MITRE Corp. worldwide on CLI Model MCU/II and PictureTel Montage MCUs.
• Maintained local video endpoints located at sites in McLean, VA and Reston, VA.
• Performed troubleshooting and provided training to MITRE employees at all CONUS endpoints.
• Assisted w/ live video shoots and supported other A/V requirements as needed.

Vienna, Virginia

I sold the sh*t out of the electronic music section and tackled punks stealing CDs. Yeah. Ever seen the movie “Empire Records”? That was my store.

Vienna, Virginia, United States

I spent my entire paycheck on the clothes I was forced to wear to work every day. It was slave labor, but I loved it. And due to this amazing life experience I am now an EXPERT at folding clothes. My own clothes, my wife’s clothes, and even tiny little baby clothes. Doing laundry after a long day of work is one of my favorite things. And smiling. Smiling.

Elementary Education And Teaching

Maintained 3.80 GPA while focusing my studies in Education.

Audiovisual Communications Technologies/Technicians

Focused on Pro A/V training - primarily soundboards and audio processing.

Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Alpha Sigma PhiFocused on Education and skills that contributed to Published Writing, resulting in a publication.

Education record

Activities and Societies: FootballGo Knights!!!