Ryan Smith, Popm Email & Phone Number

Nashville Metropolitan Area

• Led project to automate benefit setup for the pharmacy benefit manager resulting in approximately $80,000 in savings annually• Facilitated change to automate prior authorization that is projected to save $35,000 in transactional work annually• Trained teams in JIRA and Agile Safe Project Management Strategy aligning department with companies’ project management strategy.

Nashville, Tennessee

• Innovated and Created Automatic Feedback Response process with First-tier Downstream Related Entities (FDR) resulting in $120,000 in annual savings. • Constructed 2020 CMS Protocols system design to handle inbound FDR universe submissions for 28 tables• Administered Agile Safe Project Management Strategy aligning department with companies’ project management strategy.

Nashville, Tennessee

• Managed IT Implementation Management between Cigna and affiliated First-tier Downstream Related Entities (FDR) including new and change request• Created Edifecs guidelines for Encounter Attestation QA tool to help automate QA monitoring for FDR compliance and procedures providing real-time feedback for delegates and improving data analytics for reporting resulting in over 2.3 million reconciled files processing• Redesigned Cigna Macro Tool for Universe submissions for migration from 2016 - 2017 protocols as well as increasing the capability of universes able to be monitoring for Third Party Service Management• Led yearly initiative for Annual Enrollment Period (AEP) for five national Cigna contracted delegates, and six regional contracted delegates. • Engineered reporting QA Tool for Clinical Medical Reporting team improving the quality of data exchanges through an automated testing solution

Greater Nashville Area, Tn

• System Engineer / SharePoint Developer responsible for SharePoint Site Design, SharePoint Site Administration and Business Intelligence using SharePoint Designer 2013, Central Administration, Oracle DB, JavaScript, JQuery, SQL Query, SSIS, SSRS, SSAS, PowerPivot, PowerView.• Integrated 3 systems using SSIS to create Project Assessment Review Dashboard in SharePoint for HP Quality Team reducing work setup time by 4 minutes resulting in $20,000 in savings• Delivered 3 IT Projects improving SharePoint system design with TennCare Eligibility Member Services Department resulting in increased efficiency by automating reports and $50,000 in savings• Led SharePoint Site Deployment for HealthCare Informatics Program Integrity consolidating workload from six locations to one decreasing work handle time by 10 minutes resulting in $35,000 in savings. • Instructed incoming employees on usage of SSIS and Microsoft Business Intelligence including SharePoint, PowerPivot and PowerView Reporting.• Trained Team Members how to develop User Stories, Test Cases, Business Requirements and Technical Documents

• Executed all internal and external change management initiatives within team resulting in $1.2 million in savings from inception to perfection.• Orchestrated organizational restructure resulting in the flexibility to handle 35% additional workload and a 23% increase in work efficiency • Created and implemented Social Media process resulting in improved customer retention, quicker speed to resolution and changing negative customer experience to raving fans• Developed processes, people and systems to optimize workforce for 300% growth in organization over 3 year period• Administered SharePoint Site which helped improve work efficiency by 6% and resulted in centralized shared site for five different sites

Greater Nashville Area, Tn

• Constructed system design for equipment purchase cost that resulted in $600,000 in company savings annually and created reporting for clients on business expenditures• Facilitated department call routing system restructure for both internal and external customers that eliminated 13% of excess functionality producing $70,000 in savings annually• Directed LEAP / Lean Six Sigma project initiatives for reducing executive escalations that resulted in a 5% decrease in complaints and improved website functionality decreasing email workload by 2% • Designed, implemented and managed business client relationship processes resulting in revenue of $170,000 annually.

Greater Nashville Area, Tn

• Refined and materialized department training for multiple sites leading to 4% time improvement in overall call handling and generating $60,000 dollars in savings monthly• Introduced and implemented reporting to track agent workload performance leading to 6% improvement in department efficiency• Conducted hiring and training of people on processes and systems to optimize workforce for 125% growth in organization over 3 month period

Greater Nashville Area, Tn

• Implemented call performance system to track agent performance resulting in an increased efficiency of 7% and a control system for alerting and alarming the leadership team.