Ryan Smith, Popm Email & Phone Number

Nashville Metropolitan Area

• Led project to automate benefit setup for the pharmacy benefit manager resulting in approximately $80,000 in savings annually
• Facilitated change to automate prior authorization that is projected to save $35,000 in transactional work annually
• Trained teams in JIRA and Agile Safe Project Management Strategy aligning department with companies’ project management strategy.

Nashville, Tennessee

• Innovated and Created Automatic Feedback Response process with First-tier Downstream Related Entities (FDR) resulting in $120,000 in annual savings.
• Constructed 2020 CMS Protocols system design to handle inbound FDR universe submissions for 28 tables
• Administered Agile Safe Project Management Strategy aligning department with companies’ project management strategy.

Nashville, Tennessee

• Managed IT Implementation Management between Cigna and affiliated First-tier Downstream Related Entities (FDR) including new and change request
• Created Edifecs guidelines for Encounter Attestation QA tool to help automate QA monitoring for FDR compliance and procedures providing real-time feedback for delegates and improving data analytics for reporting.
• Redesigned Cigna Macro Tool for Universe submissions for migration from 2016 - 2017 protocols as well as increasing the capability of universes able to be monitoring for Third Party Service Management
• Led yearly initiative for Annual Enrollment Period (AEP) for five national Cigna contracted delegates, and six regional contracted delegates.
• Engineered reporting QA Tool for Clinical Medical Reporting team improving the quality of data exchanges through an automated testing solution

Greater Nashville Area, TN

• System Engineer / SharePoint Developer responsible for SharePoint Site Design, SharePoint Site Administration and Business Intelligence using SharePoint Designer 2013, Central Administration, Oracle DB, JavaScript.
• Integrated 3 systems using SSIS to create Project Assessment Review Dashboard in SharePoint for HP Quality Team reducing work setup time by 4 minutes resulting in $20,000 in savings
• Delivered 3 IT Projects improving SharePoint system design with TennCare Eligibility Member Services Department resulting in increased efficiency by automating reports and $50,000 in savings
• Led SharePoint Site Deployment for HealthCare Informatics Program Integrity consolidating workload from six locations to one decreasing work handle time by 10 minutes resulting in $35,000 in savings.
• Instructed incoming employees on usage of SSIS and Microsoft Business Intelligence including SharePoint, PowerPivot and PowerView Reporting.
• Trained Team Members how to develop User Stories, Test Cases, Business Requirements and Technical Documents

• Executed all internal and external change management initiatives within team resulting in $1.2 million in savings from inception to perfection.
• Orchestrated organizational restructure resulting in the flexibility to handle 35% additional workload and a 23% increase in work efficiency
• Created and implemented Social Media process resulting in improved customer retention, quicker speed to resolution and changing negative customer experience to raving fans
• Developed processes, people and systems to optimize workforce for 300% growth in organization over 3 year period
• Administered SharePoint Site which helped improve work efficiency by 6% and resulted in centralized shared site for five different sites

Greater Nashville Area, TN

• Constructed system design for equipment purchase cost that resulted in $600,000 in company savings annually and created reporting for clients on business expenditures
• Facilitated department call routing system restructure for both internal and external customers that eliminated 13% of excess functionality producing $70,000 in savings annually
• Directed LEAP / Lean Six Sigma project initiatives for reducing executive escalations that resulted in a 5% decrease in complaints and improved website functionality decreasing email workload by 2%
• Designed, implemented and managed business client relationship processes resulting in revenue of $170,000 annually.

Greater Nashville Area, TN

• Refined and materialized department training for multiple sites leading to 4% time improvement in overall call handling and generating $60,000 dollars in savings monthly
• Introduced and implemented reporting to track agent workload performance leading to 6% improvement in department efficiency
• Conducted hiring and training of people on processes and systems to optimize workforce for 125% growth in organization over 3 month period

Greater Nashville Area, TN

• Implemented call performance system to track agent performance resulting in an increased efficiency of 7% and a control system for alerting and alarming the leadership team.