Ryan Burch Email & Phone Number

Falls Church, Virginia, Us

•Provided strategic leadership for IT infrastructure and service desk operations, ensuring the efficient resolution of technical issues.•Led cross-functional teams to enhance the company’s security posture using Zscaler, Cisco SecureConnect, Okta, CrowdStrike, and AzureAD.•Spearheaded the development of cybersecurity training programs, aligning compliance goals with business objectives.•Directed IT service delivery improvements, leveraging ITIL best practices to increase operational efficiency and user satisfaction.•Implemented cloud-based solutions, driving cost optimization, scalability, and enhancing service delivery.•Collaborated with C-suite executives to align IT and cybersecurity strategies with business goals, ensuring digital transformation initiatives met corporate objectives.•Mentored and supported junior IT staff, cultivating a high-performance team culture focused on professional development and excellence.•Keywords: Cybersecurity Leadership, IT Governance, ITIL, Cloud Security, ERP Systems, Service Desk Leadership, Digital Transformation, Cybersecurity Training

Houston, Tx, Us

•Directed IT strategy and service desk operations, ensuring high-quality support and the swift resolution of technical issues.•Led the implementation of comprehensive cybersecurity policies and training programs that significantly reduced risk and lowered insurance premiums.•Enhanced network security through the deployment of Zscaler and AzureAD, ensuring data protection and improving identity management.•Oversaw IT budgeting and resource allocation, ensuring cost-effective delivery of IT services while maintaining operational excellence.•Supported cross-functional teams in deploying infrastructure upgrades and system improvements, enhancing business operations.•Optimized the IT service desk for better support performance, ensuring rapid escalation and resolution of critical issues.•Keywords: IT Strategy, Cybersecurity Training, IT Operations, Risk Management, Network Security, Budget Management, Identity Management, Service Desk Leadership

Washington, Dc, Us

•Led IT operations for a Tier 1 ISP, overseeing service desk support, infrastructure management, and cybersecurity.•Directed the integration of acquired technologies, ensuring smooth operations and maintaining business continuity.•Strengthened the company’s cybersecurity posture using CrowdStrike and other security tools to enhance network resilience.•Negotiated vendor contracts, reducing operational expenses and streamlining service delivery.•Developed and implemented IT training programs to elevate the technical skills and cybersecurity awareness of employees across the organization.•Managed the deployment of ERP systems, driving process optimization and ensuring scalability.•Mentored IT staff, ensuring continuous development and alignment with industry best practices.•Keywords: Service Desk Leadership, Cybersecurity, Network Security, ERP Implementation, Vendor Management, IT Training, Infrastructure Management

Arlington, Va, Us

•Directed all aspects of IT operations and service desk management, ensuring timely resolution of technical issues and efficient support across the organization.•Led cybersecurity initiatives, including regular security assessments, penetration testing, and the creation of robust security protocols.•Managed the migration of IT infrastructure to AWS, optimizing cloud performance, reducing costs, and enhancing security.•Collaborated with senior leadership to align IT and cybersecurity strategies with organizational objectives and regulatory compliance.•Enhanced the organization’s disaster recovery and business continuity plans, ensuring resilience against potential cyber threats.•Developed and implemented comprehensive cybersecurity training programs, raising awareness and ensuring best practices across the organization.•Keywords: Cybersecurity Strategy, IT Operations, AWS Migration, Cloud Security, Penetration Testing, Disaster Recovery, Business Continuity, Service Desk Support

Sparks Glencoe, Maryland, Us

•Provided leadership for service desk operations, ensuring high-quality IT support and swift resolution of technical issues.•Led the implementation of Cloud Service Provider (CSP) and Managed Security Service Provider (MSSP) offerings for healthcare providers, improving compliance and data security.•Spearheaded digital transformation initiatives, focusing on ERP system management and cloud integration, driving operational efficiency.•Managed IT governance, compliance, and cybersecurity efforts, ensuring alignment with industry regulations and standards.•Fostered a culture of continuous improvement, innovation, and collaboration within the IT department.•Implemented a comprehensive cybersecurity strategy, improving the organization’s security posture and reducing risk.•Mentored IT teams and provided ongoing support for their professional growth and development.•Keywords: CIO, Cybersecurity Leadership, IT Governance, Cloud Service Provider, MSSP, Digital Transformation, ERP Systems, Service Desk Leadership, Healthcare IT

Austin, Texas, Us

•Managed global service desk and IT support for development and testing infrastructure, ensuring high availability and rapid issue resolution.•Led a data center buildout project in New York, saving Oracle $150 million in tax liabilities by leveraging state tax incentives.•Implemented cloud-based automation tools, driving cost reductions and improving system performance and scalability.•Collaborated with stakeholders to support ERP and SAP integration, ensuring alignment with organizational goals and operational efficiency.•Spearheaded continuous improvement initiatives to enhance system reliability and resource utilization across global teams.•Mentored junior engineers and IT staff, fostering leadership skills and technical expertise within the team.•Keywords: Global IT Leadership, Cloud Automation, Data Center Management, ERP Integration, Service Desk Support, Cybersecurity, Stakeholder Collaboration

Reisterstown, Maryland, Us

•Led service desk operations, providing IT support as the company scaled from 30 to over 500 employees.•Managed the scalability and reliability of IT infrastructure, maintaining a 95% uptime record during the company’s rapid expansion.•Developed and enforced comprehensive cybersecurity policies and disaster recovery solutions, ensuring business continuity and data protection.•Directed digital transformation initiatives, modernizing IT systems to enhance operational efficiency and the customer experience.•Managed vendor relationships and ensured compliance with regulatory requirements, supporting strategic business objectives.•Fostered a culture of collaboration and continuous improvement, driving innovation within the IT department.•Keywords: IT Strategy, Service Desk Leadership, Cybersecurity, Disaster Recovery, Vendor Management, Digital Transformation, IT Infrastructure

El Cajon, California, Us

•Managed service desk operations and technical support, ensuring rapid and effective resolution of client issues.•Developed and implemented tailored IT solutions for clients, focusing on scalability, cybersecurity, and cost-effectiveness.•Led the deployment of cybersecurity measures to safeguard client data, ensuring compliance with industry standards.•Conducted preventative maintenance on networks, servers, and systems, reducing downtime and improving operational reliability.•Negotiated vendor contracts, optimizing service delivery and achieving significant cost savings for clients.•Mentored junior technicians and IT staff, fostering skill development and a customer-centric approach to IT support.•Keywords: IT Management, Service Desk Operations, Cybersecurity, Vendor Management, Client Support, Technical Solutions

Hunt Valley, Maryland, Us

•Managed service desk support for telecommunications systems, ensuring the quick resolution of technical issues for internal teams.•Designed and implemented VoIP technologies, improving communication capabilities and reducing operational costs.•Provided technical support for telecommunications systems, including network maintenance and troubleshooting.•Collaborated with security teams to ensure the integrity of communication channels in high-risk environments.•Participated in vendor selection and negotiation processes, leading to cost-effective service delivery.•Keywords: Telecommunications, VoIP, Network Security, Service Desk Support, System Implementation, Security Collaboration

Lexington Park, Md, Us

•Provided service desk support, troubleshooting hardware and software issues for internal users and ensuring smooth system performance.•Assisted with network maintenance, configuring routers, switches, and firewalls to ensure secure and efficient network operations.•Participated in system-wide upgrades, patches, and migrations, contributing to improved system security and stability.•Collaborated with senior engineers on the deployment of IT solutions, gaining hands-on experience in network and systems administration.•Keywords: System Administration, Service Desk Support, Network Maintenance, Technical Support, IT Projects

•Provided technical support and service desk repair services for consumer electronics, resolving customer issues through in-store consultations.•Diagnosed and repaired a variety of devices, including radios, audio equipment, and small electronics.•Assisted customers with product recommendations, providing technical guidance to improve performance and satisfaction.•Managed inventory of repair parts and tools, ensuring operational efficiency and cost control.•Keywords: Electronics Repair, Customer Service, Service Desk Support, Troubleshooting, Technical Support