Ryan Chacon Email & Phone Number

• Function as a senior instructional designer, creating innovative learning solutions for both internal and external audiences • Develop story-driven content to enhance learner engagement and connection to job roles• Incorporate gamification elements into courses to increase interactivity and motivation• Apply the ADDIE process to create instructor-led and e-learning courses for various soft skill and technical operations• Collaborate with SMEs to convert technical content into interactive and engaging learning experiences• Evaluate learning program effectiveness and identify areas for improvement

Remote

• Uses the ADDIE process to create instructor-led and e-learning courses for various soft skill and technical operations• Collaborated as part of an e-learning standards committee to develop an e-learning style guide• Developed and facilitated an Articulate Storyline/Rise workshop for new and existing instructional designers to learn the basics of e-learning and how to build effective e-learning courses • Mentored new instructional designers on best practices for developing e-learning courses

Costa Mesa, California

• Managed multiple projects collaborated with various subject-matter experts (SMEs) to create effective instructor-led and e-learning training courses delivered to hundreds of learners across the company• Facilitated train-the-trainer sessions with training specialist with teach-backs and coaching to increase their comfortability with course materials• Designed e-learning, job aids, facilitator guides and storyboards under tight deadlines

Costa Mesa, California

• Facilitated technical systems and soft-skill in-person and virtual training to new and existing employees throughout the company’s national footprint• Collaborated with key business partners to update existing training materials• Conducted needs analysis to identify training gaps and met with instructional designers to communicate aid in new course development

Costa Mesa

• Managed a high volume of property claims by inspecting property damage, writing repair estimates, and negotiating settlements with members and contractors• Defended the company in small claims court and participated in various legal depositions

North Hollywood, California

• Managed up to 30 customer service representatives in a health insurance call center environment• Trained more than 200 new customer service representatives throughout the country

Brea, California

- Supervised and coordinated activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality.- Monitored up to 30 team members’ customer contacts to observe employee's demeanor, technical accuracy and provided coaching and development to improve or advance performance.- Helped trained new more than 100 employees and helped with the successful launch of a new call center in Florida.

Brea, California

- Pre-qualified and handled general questions from prospective health insurance members while adhering to strict insurance laws and regulations.- Collaborated with team leaders to update and edit a training manual used by more than 150 new employees.- Part of a training team to help onboard new employees and up-train regular representatives.

Irvine, California

- Developed detailed print/broadcast media lists for targeted pitching using Cision and social media.- Tracked media coverage for WD and its competitors using Cision and other media-tracking services.- Shipped and tracked product to media outlets for potential reviews and articles.- Researched testing methodologies of popular product review websites and prepared a Powerpoint to be shared with various departments.- Drafted press releases for new product launches.

Orange County, California

- Maintained organization's Internet presence to include management of onlinegroups and social media pages using Tweetdeck, Hootsuite, and Buffer.- Provided weekly reports on the number of followers and interactions on Facebook, Twitter, and Tumblr.

Pasadena, California

- Assisted with keeping Facebook and Twitter updated and interacted with their more than 50,000 fans and followers.- Pitched social media campaign ideas for member drives to station executives.Documented daily, weekly, and monthly social media analytics using Socialflow, Google Analytics, and Facebook Insights to monitor growth in social media following and tracked which posts had the most interactions.

Bachelor'S Degree, Communications-Public Relations

Activities and Societies: International Association of Business Communicators (IABC) of CSUF

A.A., Liberal Arts

Education record