Ryan Lindbeck Email & Phone Number

United States

United States

United States

• Led an agile team through the entire project lifecycle, embodying servant leadership to empower and support team members. By organizing and facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives, I ensured continuous alignment with project goals and maximized team productivity.• Coordinated the development roadmap and financial management for a major web services endeavor, engaging a diverse team of on-shore and off-shore professionals, such as developers, business analysts, and project managers, alongside cloud infrastructure and various software tooling.

Chesterfield, Mo

• In a specialized startup team, I spearheaded the development of a groundbreaking data insurance product, revolutionizing life insurance onboarding and significantly enhancing lead generation through improved customer experience and accessibility.• Facilitated the creation of a complex cloud-based underwriting rules engine, working in partnership with RGA specialists to build a solution that enhances scalability across the entire platform.

Hazelwood

• Played a pivotal role in driving operational efficiency through the development and support of a bespoke order processing application. This involved collaborating closely with business stakeholders to understand and translate their needs into actionable development tasks.• Pioneered the development of a groundbreaking solution enabling field agents to operate in areas with limited network bandwidth, significantly expanding our customer reach.

• Championed the development of a revolutionary new platform for our centralized Member and Provider portals, serving multiple diverse health plans. This initiative aimed to modernize web technologies and enhance UI/UX, facilitating seamless online claims submissions, authorizations, explanation of benefits and more for our members and providers.• Managed a comprehensive data analytics solution for the company's leadership, assessing the web platform in relation to other transactional data systems. The project provided valuable insights that led to usability enhancements and the creation of additional features for the member and provider portal platforms.

• Handled technical troubleshooting within a corporate environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Handled 30+ technical/mission-critical calls daily and consistently meet high service standards.

• Provided networking/desktop support and performed mainframe and account maintenance tasks. Earned favorable feedback for teamwork, flexibility and work excellence in providing IT support to students and faculty. Responsible for fielding incoming support requests from end users, documenting end user information, nature of problem or issue, providing status, close-out and follow-up.

• Worked within global healthcare corporation to continually improve processes to achieve IT goals and liaison between business system users and IT services to drive process improvement. • Consulted end users to identify current operating procedures and clarify objectives. Documented logistic process flow using Microsoft Visio. Developed assignment tracking application using Microsoft Access and Visual Basic. Programmed macros for maintaining logistic process flow documents. Met with Director of IS, Manager of IS and other System Analysts to discuss project details. Gave presentations on current projects and how to maintain finished projects.