Performs complex clerical work. Work involves compiling and tabulating data; checking documents for accuracy; transporting documents; and maintaining files.

*Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.*Worked in one or multiple queues/skill sets over various customer contact channels,*Utilized mechanized systems to initiate and complete service orders and handle customer requests.*Utilized operational systems to process payments of AT&T products and services; i.e. collections, payments for Wireless bills and residential products.*Skilled in call center operations.

Directory Assistance Operator*Multi-line phone operation proficiency.*Strong problem solving aptitude.*Avaya Software knowledge.*Adheres to customer service procedures.*Committed to maintaining data integrity.*Completed telephone training seminar.*Skilled in call center operations