Ryan Tucker Email & Phone Number

Columbus, Oh, Us

New York, New York, United States (Remote)

- Program manager for ten development programs servicing all employees - Vendor manager and strategist for use external learning platforms including Udemy and LifeLabs- Mentor for junior team members in internal mobility programming - Content creator and facilitator for internal curriculum- Owner of Employee Resource Groups program overseeing six ERGs celebrating underrepresented identities in corporate America

New York, New York, United States (Remote)

- Facilitator for internal learning programs- Extended Experience Program owner for internal internships- New Hire Orientation logistics for all corporate hires - Strategy support in vendor management for learning management systems - Strategy support in corporate racial equity goals - Strategy support in launching internal People Team company wide initiatives

Greater Nashville Area, Tn

-Recruiting externally for CX Advisor roles and internally for CX Management and CX operational roles. In 2019 successfully hired, promoted, and transferred 416 open positions and maintained a 265 FTE (full time equivalent in monthly hours) workforce. -Reviewing applications, coordinating all CX interviews, processing offers and HR paperwork, and aiding in our diversity and inclusion efforts. - Lead for Heritage, employee resource group celebrating ethnic and racial diversity within Warby Parker’s internal workforce.

Nashville, Tennessee

-Delivered above-and-beyond customer service through multiple channels of communication with team oriented completion.-Managed part-time, remote advisors in new employee position pilot.-Participated in customer experience research initiatives to project business needs-Audited team’s quality assurance monthly along with strategizing team engagement in a remote roles

Nashville, Tennessee

- Drove customer success via four channels: email, text, chat, and phone- Completed Skill Level Program along with subject matter experts including insurance implementation to our products- Front line piloted new customer initiatives collecting feedback to be distributed to cross functional teams such as supply chain- Scaled team by mentoring new hires in training and on-boarding

Allen, Texas

-Provided evidence based practice in accordance with treatment plan goals. Techniques provided catering to special needs populations including: down syndrome, autism spectrum, articulation and language delays, augmentative communication devices, and apraxia. - Administrative role included developing templates and protocols to aid in the launching of the speech therapy department in an occupational therapy clinic. Audited speech therapist in monthly case conference paperwork.

Dallas/Fort Worth Area

-Marketed self to families through referrals to build 30 visit/week caseload,managing/building relationships with parents of clients to maintain rapport, conducting evidence based practice for clients to increase functional communication.-Lead several continuing education examples during staff meetings about clinical writing and therapy material.